DoubleTree by Hilton Asheville Downtown

The hotel offers a memorable stay, particularly highlighted by its Montford rooftop bar which provides stunning mountain views and a vibrant atmosphere. Guests consistently praise the hotel's cleanliness, spacious rooms, and the exceptionally friendly and helpful staff. Its location, while on the edge of downtown, is still highly convenient for exploring the city's attractions. This makes it an excellent choice for families seeking comfortable accommodations with amenities like an indoor pool, couples looking for a romantic getaway with scenic views, and sightseers or concert-goers who appreciate easy access to local venues and entertainment. To enhance your experience, consider requesting a room away from the highway side to minimize noise, and be prepared for potential parking fees, which are a common point of feedback.

Facilities & Amenities
Guests frequently commend the hotel's array of facilities designed for comfort and convenience. The Montford rooftop bar is a standout feature, offering breathtaking views, delicious food, and a lively ambiance. For recreation, the hotel provides a clean indoor pool, which is particularly popular with families, and a well-equipped fitness center for those wishing to maintain their workout routine. In the lobby, the Dogwood Cafe serves as a convenient spot for drinks and snacks, complementing the rooftop offerings. Guests also appreciate the availability of free Wi-Fi throughout the property, ensuring connectivity. Thoughtful touches like sound machines in rooms are provided to mitigate external noise, and the hotel also offers EV chargers for electric vehicles, adding to its modern conveniences.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with guests noting spotless rooms, bathrooms, and fresh-smelling hallways. Rooms are frequently described as spacious, often featuring separate seating areas and ample space, making them comfortable for both individuals and families. While most guests find the beds comfortable, some have noted them to be on the firmer side, with pillows lacking support. The bathrooms are generally well-appointed, offering good water pressure and generous counter space, though a few isolated comments mentioned minor issues like mold or loose fixtures. Many rooms boast desirable mountain views, enhancing the stay. However, a recurring theme is noise levels, particularly from the adjacent highway and ongoing construction, which can be disruptive for light sleepers, despite the provision of in-room sound machines.

Dining & Food Quality
Feedback on dining experiences is generally positive, though with some mixed opinions regarding breakfast. The Montford rooftop bar is highly praised for its excellent food, including tasty appetizers and main dishes, along with a wide selection of drinks and cocktails, all enjoyed with stunning views. The Dogwood Cafe in the lobby offers convenient options for lighter fare. For breakfast, many guests find the buffet to be of good quality, with a variety of options including made-to-order eggs and omelets, often described as a step above typical hotel offerings. However, some guests feel the breakfast is overpriced and not always complimentary, with occasional reports of cold food or less-than-attentive service. A consistent highlight for many guests is the warm, fresh-baked cookies provided at check-in, often available in gluten-free varieties.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of numerous downtown attractions, including shops, restaurants, the Montford historic district, and various entertainment venues like the Cherokee Center. This accessibility makes it convenient for exploring the city on foot. However, its proximity to the interstate is a frequent point of discussion, contributing to noticeable noise levels, particularly for rooms facing the highway. Parking is consistently mentioned as a concern; it is limited, often expensive, and can be a hassle, with both valet and self-park options incurring a daily fee. While some guests noted the presence of homeless individuals in the surrounding area, the hotel is generally considered safe, with visible security. Ongoing construction nearby also impacts the immediate surroundings and can add to noise.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the welcoming demeanor of the front desk team, praising their efficiency during check-in and their willingness to assist with various requests, from providing local recommendations to accommodating room changes. The valet service is also noted for its efficiency and courteousness. Many reviews commend the staff for going above and beyond, particularly during challenging situations like severe weather events, demonstrating exceptional care and support for guests. While the vast majority of interactions are positive, a few isolated instances of less-than-ideal service, such as unhelpful bar staff or initial unresponsiveness to specific issues, have been reported, but these appear to be exceptions rather than the norm.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant draw for guests traveling with animals, often providing thoughtful touches like fresh-baked cookies for pets and designated dog walk areas. Guests should be aware of an incidental fee charged upfront, which is typically refunded upon check-out if no additional charges are incurred, though some find this process unclear. A prominent theme in recent reviews is the hotel's exceptional response during the Hurricane Helene event, where staff demonstrated remarkable dedication, providing essential support, food, and water to stranded guests despite personal hardships. Furthermore, guests frequently mention the ongoing construction of an adjacent hotel, which can contribute to noise during the day and impact views, serving as an important consideration for future stays. The hotel also provides sound machines in rooms to help mitigate external noise, a thoughtful amenity given its urban setting.