DoubleTree by Hilton Austin-University Area

This hotel is highly regarded for its prime location, offering convenient walking access to the Moody Center and the University of Texas campus, making it an ideal choice for concert-goers, event attendees, and university visitors. Guests consistently highlight the friendly and helpful staff and the overall cleanliness of the property as standout features. The comfortable accommodations also contribute to a pleasant stay. For families and sightseers, the hotel's accessibility to local attractions and downtown Austin is a significant advantage. To enhance your experience, it is advisable to inquire about room locations away from the freeway to minimize noise, and be prepared for parking fees, which are a common point of discussion among guests.

Facilities & Amenities
The hotel offers a range of facilities to enhance guest stays, including a well-equipped fitness center for those looking to maintain their routines. A pool is available for relaxation, though some guests have noted occasional issues with its cleanliness or functionality. The lobby and common areas are described as nicely furnished and spacious, providing comfortable spots for guests to relax or work. However, some guests have reported that ice machines on various floors were not operational, and the elevators have been described as feeling old or unstable. While Wi-Fi is generally available, some guests found the registration process cumbersome. It is important to note that parking is available on-site, but it incurs a significant daily fee, which many guests found to be unexpectedly high and a source of frustration.

Cleanliness & Room Comfort
Guests frequently commend the hotel's cleanliness, noting that rooms are generally very well-maintained. The beds are consistently praised for being comfortable and cozy, ensuring a restful night's sleep. However, feedback on overall room condition is mixed; while some rooms are described as spacious and modern, others are perceived as outdated or in need of renovation, with mentions of worn bathrooms, stained carpets, and issues with fixtures like toilets and showers. A recurring concern is noise levels, particularly from the adjacent freeway, which can be disruptive for rooms facing that direction. Some guests also reported issues with air conditioning not regulating temperature effectively and, in a few instances, the presence of roaches, which significantly impacted their comfort.

Dining & Food Quality
The hotel features an on-site restaurant and bar, providing convenient dining options for guests. Breakfast receives varied feedback; many guests appreciate the quality and variety of options, including a popular Texas-shaped waffle. However, a significant number of guests express disappointment that breakfast is not complimentary and is considered expensive, with some reporting confusion over whether it was included in their booking. The bar is a popular spot for evening drinks, though some guests noted limited operating hours or occasional service inconsistencies. Food quality at the restaurant has received mixed reviews, with some finding it mediocre or overpriced. The hotel's signature warm cookies upon arrival are a consistent highlight and a much-loved welcome amenity.

Location & Accessibility
The hotel's central location is a major draw, offering excellent accessibility to key Austin destinations. It is particularly praised for being within easy walking distance of the Moody Center and the University of Texas campus, including the baseball stadium and Moody Coliseum, making it highly convenient for event attendees. Guests also appreciate its proximity to the LBJ Library and various downtown attractions, which are easily reachable by ride-share services. While the hotel's location directly off the freeway provides convenient access for drivers, it also contributes to the road noise experienced in some rooms. Parking is available on-site, but it comes with a substantial fee, which is a frequent point of contention for guests.

Staff & Service
The hotel staff consistently receives high praise for their friendliness and helpfulness, with many guests highlighting their willingness to go above and beyond to assist with requests. The check-in process is generally described as quick and welcoming. Guests appreciate the attentive service provided by various team members, who are often commended for their professionalism and positive attitudes. However, a notable area of concern revolves around billing issues, with multiple guests reporting unexpected charges for services like parking, breakfast, or drinks, and difficulties in resolving these discrepancies. While individual staff members are lauded for their excellent service, the overall process for addressing and rectifying billing errors has been a source of frustration for some guests.

Additional Information
Guests should be aware that the hotel operates as a cashless property, meaning all transactions must be made with credit or debit cards. While the hotel offers a food and beverage credit for loyalty program members, some guests found it challenging to fully utilize due to limited restaurant hours or specific usage policies. Housekeeping services are not provided daily unless specifically requested, which some guests found inconvenient. The hotel also hosts unique events, such as a murder mystery dinner, which has been a popular and enjoyable experience for many attendees. Despite some operational challenges, the hotel's commitment to providing a warm welcome, often exemplified by its signature warm cookies, remains a memorable aspect of the guest experience.