DoubleTree by Hilton Campbell - Pruneyard Plaza

The hotel offers a vibrant and convenient stay, with its signature feature being its prime location directly within the Pruneyard shopping center, providing immediate access to a plethora of restaurants and shops. Guests are consistently delighted by the warm welcome cookie upon arrival, setting a positive tone for their stay. This makes the hotel an ideal choice for leisure travelers seeking entertainment and dining options, business travelers needing central access, and families looking for a lively environment with amenities nearby. Most guests commend the hotel's overall cleanliness, spacious accommodations, and the generally friendly staff. However, some guests report significant noise levels from various sources, including internal hotel activities and external areas. To ensure a more tranquil experience, it is advisable to request a room away from the pool or ground floor, and to inquire about any scheduled events during your stay.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and convenience. Guests can enjoy a refreshing dip in the pool or relax in the hot tub, though some note the hot tub is occasionally out of service. A well-equipped fitness center is available for workouts, although it can sometimes feel crowded or have limited operational equipment. Most rooms include a minifridge and a k-cup brewer, with some larger units featuring a kitchenette, though guests occasionally find these lack basic supplies like soap. The lobby area offers complimentary coffee, fruit, and water throughout the day. However, guests frequently report issues with the elevators, describing them as slow, glitchy, or often out of service, which can cause inconvenience. The hotel also provides ice machines and vending machines for additional convenience.

Cleanliness & Room Comfort
Guests generally praise the hotel's high standards of cleanliness, noting that rooms are well-maintained and often have a pleasant scent. The spacious rooms are frequently highlighted, offering ample space for relaxation, and many feature modern decor, though some aspects may appear slightly dated. Most guests find the beds comfortable, ensuring a restful night's sleep, complemented by clean linens. The bathrooms are typically described as large, clean, and equipped with good showers that provide ample hot water and water pressure, often including a useful magnifying mirror. However, a significant and recurring concern is the pervasive noise levels. Guests report thin walls leading to audible hallway noise, street noise, poolside noise, and sounds from neighboring rooms, including footsteps and conversations, which can disrupt sleep. Some rooms also lack sufficient hooks or drawers for storage, and the absence of a microwave in most rooms is a common point of feedback.

Dining & Food Quality
The hotel offers various dining options that receive mixed but generally positive feedback. The breakfast buffet is a popular choice, with many guests appreciating the wide variety of options available, including hot dishes, fresh fruit, and pastries. However, some guests find the breakfast to be expensive for the selection offered, and the coffee quality can be inconsistent. The on-site restaurant and bar are generally well-regarded, providing a convenient and pleasant atmosphere for meals and drinks, with many guests finding the food quality to be good and reasonably priced. Room service is available, though a few guests have noted occasional delays or order inaccuracies. A universally loved highlight is the warm welcome cookie provided upon check-in, which consistently receives enthusiastic praise. Additionally, complimentary coffee, fruit, and water are available in the lobby throughout the day, adding to guest convenience.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, placing guests directly within the vibrant Pruneyard shopping center. This prime position offers unparalleled walkability to a diverse array of restaurants, shops, and a convenient Trader Joe's, making it easy for guests to access amenities and dining without needing a car. The hotel is also within easy walking distance to downtown Campbell and the scenic Los Gatos Creek Trail, providing opportunities for leisure and outdoor activities. For those looking to explore further, popular destinations like Santana Row are just a short drive away. While the location is highly praised, parking receives mixed feedback. Although generally available and free, many guests report that the hotel's lot can become tight or full, especially during peak hours or in the evenings, often necessitating the use of overflow parking in the adjacent shopping center, which requires a hotel-issued pass.

Staff & Service
The hotel's staff receive varied feedback, with many guests commending their friendliness, helpfulness, and attentiveness. Numerous reviews highlight positive interactions with front desk personnel, praising their welcoming atmosphere, quick check-in process, and willingness to accommodate requests like early check-in or room changes. The housekeeping team is also frequently praised for maintaining high standards of cleanliness in the rooms. However, a notable number of guests report less positive experiences, describing some front desk staff as rude, unhelpful, or appearing bothered by guest inquiries, leading to frustration, particularly concerning billing issues or problem-solving. Despite these inconsistencies, the overall sentiment leans towards appreciation for the staff's efforts to provide a pleasant stay, often going above and beyond to resolve issues when approached. The signature warm welcome cookie at check-in is a consistent highlight of the service experience.

Additional Information
Guests should be aware that the hotel frequently hosts various events and parties, including weddings and group gatherings, which can significantly impact the overall guest experience, particularly concerning noise management. Rooms located near the pool, lobby, or external exits are especially susceptible to high noise levels from these activities, which can extend late into the evening. While the hotel has policies regarding noise, some guests note that these are not always strictly enforced, leading to disruptions. Guests also occasionally report issues with room allocation, such as receiving rooms with unexpected workout equipment or without a requested sofa bed, or rooms that do not match their booking. The hotel provides appreciated toiletries in the bathrooms. For loyal guests, rewards program benefits are often highlighted, including potential room upgrades. Despite its generally well-maintained appearance, some reviews indicate minor maintenance issues in rooms, such as non-working AC units or shower controls, and occasional problems with the elevators.