DoubleTree by Hilton Charleston Mount Pleasant

The hotel is widely praised for its consistent cleanliness and the exceptional friendliness of its staff, creating a welcoming atmosphere for guests. A signature feature that many guests appreciate is the warm chocolate chip cookies offered upon arrival, setting a pleasant tone for the stay. The comfortable accommodations and convenient location make this hotel an excellent choice for a variety of travelers, including couples seeking a getaway, families on vacation, and business travelers due to its reliable service and amenities. While most experiences are positive, some guests have noted isolated issues with room maintenance or specific management interactions. To ensure a smooth experience, guests are advised to confirm housekeeping preferences upon arrival and be aware of the hotel's digital key activation process.

Facilities & Amenities
The hotel offers a range of facilities, though guest feedback is mixed on some aspects. There is a pool available, which some guests found clean and well-maintained, while others described it as small, cloudy, or too cold for use, with occasional reports of it being closed. The fitness center is noted as small, with some guests mentioning issues with broken equipment, though a Peloton is available. The bar in the lobby is generally appreciated for being well-stocked and cozy, offering good drinks, but some guests experienced slow service or found prices to be high, and it may have limited operating hours. Free Wi-Fi is consistently available, and the lobby provides spacious and comfortable seating areas for guests to gather. Some guests reported issues with ice machines not working on certain floors, and the digital key system occasionally requires front desk activation.

Cleanliness & Room Comfort
Guests frequently commend the hotel's overall cleanliness, describing rooms as spotless and well-maintained, contributing to a pleasant stay. The beds and pillows receive widespread praise for being exceptionally comfortable, ensuring a restful night's sleep. Rooms are generally found to be spacious and modern, with a pleasant smell. However, feedback on specific room conditions is mixed; some guests reported issues such as worn furniture, stained carpets, tears in linens, or a musty odor. Critically, a few guests reported encountering roaches or bedbugs, which significantly impacted their experience. Noise levels are generally quiet, but some guests noted disturbances from noisy AC units, loud toilets, the elevator bell, or sounds from the bar area. Bathrooms vary, with some being spacious with walk-in showers, while others were described as very small with dim lighting, slow drains, low water pressure, or issues with hot water availability. Housekeeping service is often praised for its attentiveness, but some guests experienced missed service or a lack of replenished supplies, with a 24-hour notice often required for service.

Dining & Food Quality
The hotel's breakfast receives varied feedback. Many guests found the selections impressive for the price, including options like scrambled eggs, bacon, sausage, pancakes, and fresh fruit, with some appreciating the made-to-order omelets. However, others felt it was overpriced for a typical continental offering, with some noting cold food, limited options, or the use of disposable dishes and utensils. The restaurant and bar generally offer good food and drinks, but some guests reported slow service, incorrect orders, or that the restaurant was closed on certain days. The warm chocolate chip cookies provided upon arrival are a consistent highlight, though a few guests expressed disappointment regarding their availability or staff's reluctance to provide additional cookies.

Location & Accessibility
The hotel boasts a highly convenient location, making it an excellent base for exploring the area. Guests appreciate its proximity to major attractions in Charleston, as well as popular destinations like Mount Pleasant, Isle of Palms, and Sullivan's Island, typically within a short driving distance. It is also well-situated near various shopping and dining options. While the hotel is easily accessible from major roads, some guests noted that the immediate surrounding area is more commercial and less walkable, requiring a car for most excursions. Parking is generally plentiful and free, which is a significant advantage, though a few guests mentioned the parking lot could be cleaner or noted "park at your own risk" signage.

Staff & Service
The staff at the hotel consistently receives high praise for being exceptionally friendly, helpful, and attentive, contributing significantly to a positive guest experience. Many guests highlighted their professionalism and willingness to go above and beyond to assist with requests. The check-in and check-out processes are generally described as smooth and efficient. However, some guests reported isolated incidents of rude or unhelpful interactions with front desk agents or specific members of management, particularly concerning issues like digital key activation or problem resolution. Despite these occasional negative encounters, the overall sentiment regarding service, including housekeeping and bar staff, remains overwhelmingly positive, with guests appreciating the team's dedication to guest satisfaction.

Additional Information
Guests should be aware that the hotel has a specific housekeeping policy requiring a 24-hour advance notice for room cleaning, which some found inconvenient. While the hotel is generally quiet, some guests reported disturbances from other guests, such as children running in hallways or knocking on doors. For those with rewards program memberships, experiences varied, with some members appreciating benefits like upgrades, while others reported issues with benefits not being honored, particularly when booking through third parties. The hotel provides smart TVs in rooms, allowing guests to access streaming services. Some guests noted that the hotel's bar may close earlier than expected on certain nights.