DoubleTree by Hilton Colorado Springs

This hotel is widely recognized for its beautifully renovated lobby and common areas, which create a grand and welcoming first impression for guests. Its convenient location makes it a suitable choice for various travelers, including families seeking a comfortable base with amenities like a pool, conference attendees and business travelers due to its event facilities, and leisure travelers interested in exploring nearby attractions. Guests frequently highlight the friendly and accommodating staff, though some experiences with front desk service have been inconsistent. While many appreciate the overall cleanliness, some rooms show signs of age and maintenance issues. To ensure a comfortable stay, guests are advised to check the air conditioning functionality upon arrival and inquire about the pool and hot tub status, as these amenities sometimes experience temperature or availability issues.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience. The indoor pool and hot tub are popular features, though feedback is mixed, with some guests noting the pool water can be unusually cold and the hot tub temperature inconsistent, sometimes being too hot or just lukewarm. A well-equipped fitness center is available and generally praised for its cleanliness and size. For convenience, a Starbucks is located in the lobby, providing easy access to coffee, and the hotel bar is often described as cool, large, and a pleasant gathering spot. While the hotel is extensive, some guests find the layout confusing, particularly when navigating to elevators and rooms, and some ice machines have been reported as non-functional.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many rooms are described as spacious and clean, with some guests praising the comfortable beds and high-quality linens that ensure a restful sleep. However, a significant number of reviews mention that rooms appear dated and worn out, with issues such as stained sheets, dirty carpets, mold in bathrooms, and clogged drains. A recurring concern is the effectiveness of the air conditioning, with many guests reporting that rooms remain uncomfortably warm even when the thermostat is set to the lowest temperature. Noise levels can also be an issue, with complaints about hallway noise, street noise, and sounds from mechanical rooms or adjacent guest activities impacting sleep quality.

Dining & Food Quality
The hotel offers several dining options, including a restaurant and bar. The breakfast buffet receives mixed reviews; while some guests find it good, others consider it overpriced for the selection, noting issues with cold food, limited options, and even moldy fruit. There is also occasional confusion regarding whether breakfast is included in the room rate. The hotel bar is generally well-regarded, with guests enjoying the atmosphere and service, and some finding the bar food to be good. However, some experiences with restaurant service have been slow, and the quality of certain dishes has been described as mediocre or disappointing, with food sometimes arriving cold.

Location & Accessibility
The hotel boasts a central location that is highly convenient for guests, offering easy access to the freeway and placing them within close proximity to various attractions, shopping centers, and dining establishments. Notable nearby points of interest include the Broadmoor World Arena and a Target store across the street. While the location is generally praised, some guests have expressed concerns about the immediate surrounding area, describing it as less desirable. Parking is generally ample and convenient, though some guests have noted limited designated spots for loyalty program members and concerns about vehicle safety. The hotel's large size can lead to long walks from the lobby to guest rooms and elevators, which some guests find challenging.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight specific instances of staff going above and beyond to assist with requests, from providing extra towels to resolving room issues. The check-in process is often described as quick and welcoming, with the added touch of complimentary cookies. However, some guests have reported inconsistent experiences at the front desk, including instances of unhelpful or rude interactions, particularly concerning ADA-compliant rooms or issues with key cards. While housekeeping is generally efficient, some reviews mention missed service or insufficient cleaning. The hotel also offers a convenient shuttle service, which guests find professional and accommodating.

Additional Information
The hotel offers a pet-friendly policy, which is appreciated by guests traveling with animals. A notable and consistently praised feature is the provision of complimentary cookies upon check-in, which many guests enjoy. However, some guests have reported issues with deposit holds on their credit cards, with refunds taking an extended period to process. There have also been complaints regarding cancellation policies and the honoring of protection plans, leading to frustration for some travelers. Concerns about ADA compliance have been raised, specifically regarding the absence of grab bars in some accessible rooms and staff's understanding of these requirements. The hotel has undergone renovations in its common areas, but many guest rooms are still described as dated. Some guests have also noted noise from events and general hallway disturbances.