DoubleTree by Hilton Girona

The hotel offers a welcoming experience, frequently praised for its spacious rooms and comfortable beds that contribute to a peaceful and restful stay. Its signature feature is its commitment to accommodating diverse guests, including cyclists who benefit from dedicated storage facilities, and a pet-friendly policy that allows furry companions to join their owners. This makes the hotel an ideal choice for sightseers looking to explore the city's attractions, business travelers attending events nearby, and couples or families seeking a comfortable base. To enhance your visit, guests often highlight the delightful welcome cookie upon arrival. However, it is advisable to confirm the seasonal operating hours of the rooftop pool and its associated amenities, as availability and condition can vary, impacting the overall leisure experience.

Facilities & Amenities
The rooftop pool is a notable feature, though some guests find it small, with limited sun loungers and a lack of shade. Its availability can be seasonal, and some reviews mention it not being as clean as expected. The rooftop bar is also present, but some guests find its offerings basic and its closing hours early. Parking is available on-site, described as safe and clean, though some find the spaces tight and access difficult. Free Wi-Fi is generally available, but a few guests reported issues with internet connection. In-room amenities include a kettle with tea-making facilities, a fridge, and a safe, which are appreciated. However, some guests note the absence of slippers, shower caps, or a well-stocked mini bar. The air conditioning receives mixed feedback, with some finding it fully functional while others report issues with regulation or insufficient cooling.

Cleanliness & Room Comfort
Guests generally praise the cleanliness of the rooms and bathrooms. The beds are frequently described as comfortable and spacious, with many appreciating the presence of a real king-sized bed. However, some guests experienced issues with beds being on rollers or being two singles pushed together, leading to discomfort. Room condition receives mixed feedback; while many find rooms well-kept and modern, others note signs of wear, such as scratches on furniture, peeling wood trim in bathrooms, or stains on walls. The bathrooms are often highlighted for their size and good toiletries, though some report issues with showerheads or showers flooding the floor. Noise levels are a recurring concern, with several guests mentioning poor soundproofing between rooms and from the exterior, which can disturb sleep. Some rooms offer a balcony or terrace, which is a positive aspect for those who enjoy outdoor space.

Dining & Food Quality
The breakfast buffet receives largely positive feedback, with guests commending its variety and quality, including a good selection of hot and cold items. Many consider it excellent and plentiful, catering to diverse tastes. However, some guests find the coffee from the machine to be of lower quality, and a few feel the breakfast is overpriced for what is offered. The hotel's restaurant is noted for its good food and reasonable prices, with some guests particularly enjoying the pizzas and the overall relaxed atmosphere. Conversely, a few reviews describe the restaurant food as mediocre or lacking in presentation. The bar area, while available, is sometimes criticized for closing early or having a limited selection of drinks. Room service is mentioned as being unavailable by some, or providing unsatisfactory food quality by others. A consistent positive note is the welcome cookie provided upon arrival, which is a delightful touch.

Location & Accessibility
The hotel's location is generally considered good, offering a balance between accessibility and a quieter environment. It is conveniently situated within a 10 to 20-minute walk of the old town and city center, making it suitable for exploring local attractions. The train station and bus station are also easily reachable on foot, providing good transit options. Guests appreciate the proximity to several supermarkets and fast-food chains for convenience. While some describe the immediate surrounding area as urban or less appealing, many find the walk to the main tourist areas safe. Parking is available on-site, though it incurs an additional charge and some guests found the garage access and spaces challenging. The hotel is also noted for its easy access by car, making it a practical choice for those traveling with vehicles.

Staff & Service
The staff consistently receives high praise for being friendly, helpful, and attentive. Guests frequently highlight their willingness to assist with queries, provide local recommendations, and accommodate requests, such as late check-out or room upgrades. The check-in and check-out processes are generally described as quick and efficient, though a recurring issue involves key cards malfunctioning, requiring multiple trips to the reception. Housekeeping is often commended for maintaining clean rooms, although some guests noted inconsistencies in replenishment of in-room amenities. While most feedback on service is positive, a few isolated incidents mention less welcoming or unhelpful interactions with specific front desk personnel. The hotel's pet-friendly service is appreciated, though some guests felt the associated fee did not include expected amenities for pets.

Additional Information
The hotel is known for its pet-friendly policy, accommodating dogs, though some guests note that the associated fee does not include amenities like a dog bed or treats. For cyclists, the hotel offers safe storage for bikes, which is a significant advantage. Guests should be aware that the rooftop pool and bar operate seasonally, and their opening hours may be limited, particularly outside peak season. Some guests reported a false fire alarm incident during their stay, which, while disruptive, was handled with offers of compensation like complimentary breakfast. The hotel does not have a gym or laundry service, which might be a consideration for longer stays. Additionally, some guests mentioned that the hotel's overall appearance, including furniture and decor, appears worn or dated in places, suggesting a need for renovation.