DoubleTree by Hilton Greensboro

The hotel is often recognized for its welcoming gesture of warm chocolate chip cookies upon arrival, setting a pleasant tone for many guests. It is frequently praised for its great location, offering convenient access to local attractions and amenities. Many visitors highlight the spacious rooms and the overall cleanliness of the property as key positive aspects. The hotel caters well to business travelers seeking a comfortable and accessible base, as well as families looking for a convenient stay with amenities like a pool. Sightseers also find it suitable due to its proximity to various points of interest. While the hotel is undergoing renovations, guests are advised to inquire about the status of these updates to manage expectations. Additionally, some suggest requesting a room on a higher floor or an odd-numbered room to minimize potential road noise from the nearby highway.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are varied. The swimming pool is a notable feature, with many families appreciating its presence, although some guests expressed disappointment as it was either closed, not heated, or appeared unmaintained with reports of mold. The fitness center generally receives negative feedback, described as old, unclean, and often missing essential equipment like straps or weights, indicating a need for renovation. While Wi-Fi connectivity is generally reliable for most, some guests reported issues with internet access and slow streaming on the in-room televisions. A significant recurring concern is the absence of microwaves and refrigerators in the rooms, which many guests found to be a major inconvenience, particularly for longer stays or those with specific needs. The elevators are frequently mentioned as being outdated, having dirty carpets, and experiencing frequent operational issues, causing delays and frustration. The lobby area is currently undergoing renovations, which has impacted some guests' initial impressions, though it is noted to be clean and well-appointed in other instances.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. While many guests found their rooms to be very clean and well-maintained, a significant number reported concerning issues, including the presence of roaches, hair in bathrooms and beds, and even instances of blood on walls or dirty toilet seats. The beds themselves elicit varied opinions; many describe them as comfortable and conducive to a good night's sleep, while others found them to be horrible, sunken, or lacking support. Noise levels are a frequent point of concern, with guests reporting significant road noise from the nearby highway, beeping AC units, and occasional fire alarms disrupting their rest. The bathrooms are a particular area of complaint, with issues such as a lack of towel rails, missing toilet paper dispensers, empty lotion dispensers, broken or poorly functioning shower heads, and a consistent problem with cold water or only lukewarm temperatures. Some rooms are noted as being updated and spacious, but others are described as dated, dusty, or having a mildewy smell, with ventilation systems appearing caked with dust.

Dining & Food Quality
The hotel's dining options receive highly mixed reviews. The breakfast buffet is a frequent topic, with some guests finding it very good and offering excellent choices, while many others describe it as "lame," overpriced, or having limited options. Common complaints include cold eggs, sticky tables, and food not being ready on time, leading to delays. Some guests noted that breakfast was not included in their rate, causing unexpected costs. The on-site restaurant also garners varied feedback; some praise its excellent service and good food quality, while others report a "dank greasy smell," sticky tables, slow service, and issues with food availability or quality, such as raw fish. Room service experiences range from excellent and convenient to nonexistent or difficult to order, particularly for guests with specific needs. Additionally, the hotel's snack options are often criticized, with guests noting a lack of a decent store and a poorly stocked pantry, offering mostly junk food snacks.

Location & Accessibility
The hotel's location is consistently highlighted as a major positive, with guests appreciating its central position and convenient access to a wide array of attractions. It is frequently praised for being very close to the coliseum, the mall, and numerous restaurants and shopping options, making it an ideal base for exploring the area. Its proximity to the interstate also ensures easy arrival and departure for travelers. While the location offers great convenience, feedback on parking is mixed. Many guests found the parking to be adequate and easy to navigate, with some noting the availability of free parking. However, a notable number of reviews express concerns about parking security, with reports of vehicle break-ins and the hotel displaying signs indicating guests park at their own risk. Despite these concerns, the overall accessibility and convenience of the hotel's location remain a strong draw for most visitors.

Staff & Service
The hotel staff and service receive highly varied feedback. Many guests consistently praise the staff for being very friendly, helpful, professional, and attentive, highlighting their welcoming demeanor and willingness to assist with requests. Specific positive mentions include quick responses from maintenance for issues like thermostat problems or TV malfunctions. However, a significant number of guests reported negative experiences, describing some staff as rude, unprofessional, or lacking in basic customer service skills. The check-in and check-out process is also mixed; some found it smooth and quick, while others experienced long waits due to rooms not being ready, even past the designated check-in time. Housekeeping services are a frequent point of complaint, with many guests reporting that their rooms were not cleaned during their stay, a lack of sufficient towels, or slow response times when requesting amenities. Issues with towel availability were particularly common, often requiring multiple calls or long waits.

Additional Information
The hotel is currently undergoing renovations, particularly in the lobby area, which has impacted some guests' experiences with reports of paint fumes and limited access to certain spaces. This ongoing work suggests an effort to update the property, though it can cause temporary inconvenience. Guests should be aware of potential issues with charges, as several reviews mention instances of being double-charged for their stay or unexpected incidental fees. There have also been reports of disruptive fire alarms and AC unit alarms occurring during stays, which can disturb sleep. While the hotel is described as being dated in some aspects, many rooms have been updated, offering a mix of older and newer furnishings. The hotel's policy regarding rewards program benefits is mentioned, though experiences vary regarding the seamless application of these perks.