DoubleTree by Hilton Manchester Downtown

This hotel stands out for its central location, offering unparalleled access to downtown attractions, particularly the SNHU Arena, making it an ideal choice for concert-goers and event attendees. Guests frequently highlight the hotel's overall cleanliness, the generally friendly staff, spacious rooms, and convenient on-site parking. These attributes make it well-suited for business travelers seeking efficiency and comfort, as well as families looking for ample space and amenities like the pool. Couples can also enjoy a convenient and comfortable getaway with easy access to local dining and entertainment. To ensure a smooth stay, guests should be aware that parking incurs a fee and it's advisable to confirm Wi-Fi availability as it may depend on loyalty program membership. Additionally, if the pool is a key amenity for your visit, it is recommended to verify its operational status beforehand.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. The indoor pool is a popular feature, often described as clean and enjoyable, though some guests expressed disappointment when it was closed for renovation or noted the absence of a hot tub. A fitness center is available, providing a space for guests to maintain their routines, although some found its opening hours to be later than desired. Wi-Fi access is provided, but feedback indicates that complimentary access may be contingent on loyalty program membership, which some guests found surprising upon check-in. On-site parking is widely appreciated for its convenience and security, though it comes with an additional charge. The lounge and bar areas are frequently praised for their pleasant atmosphere and attentive service. However, a recurring point of concern for many guests is the lack of an electric kettle and microwave in the rooms, necessitating trips to the lobby for hot water. The elevators occasionally presented issues, with some guests reporting them to be slow or unclean. Despite these minor inconveniences, the complimentary welcome cookies upon arrival are consistently a delightful touch.

Cleanliness & Room Comfort
Guests generally commend the hotel for its cleanliness and the overall comfort of its accommodations. Rooms are often described as spacious, inviting, and well-maintained, with some featuring modern updates. The beds receive mixed reviews; while many guests found them very comfortable and conducive to a good night's sleep, some preferred a firmer mattress, and the pillows were occasionally noted as flattening easily. Despite general praise for cleanliness, a few guests reported specific issues such as stains on carpets or sheets, dust accumulation, or dirty shower grout. Noise levels were a significant concern for some, with complaints ranging from loud neighbors and hallway disturbances to persistent street noise and the disruptive sound of the heating and air conditioning units. In-room amenities include a coffee maker, though some found the provided cups tiny or lacked sufficient creamers. The bathroom facilities are generally spacious and modern, but isolated reports mentioned issues with brown water from taps or toilets that were slow to flush.

Dining & Food Quality
Feedback on the hotel's dining options and food quality is varied. The breakfast buffet is a frequent topic, with some guests praising its variety and quality, while others found it to be sub-par, overpriced, or noted issues with cold food and poor coffee. The restaurant and bar areas generally receive positive comments for their atmosphere and the quality of evening meals, particularly the pub food. However, some guests found the menu limited and the prices high for the value received. Instances of rude waitstaff in the restaurant were also reported by a few individuals. Room service for coffee was sometimes met with delays or a refusal to deliver, directing guests to get it themselves. The complimentary welcome cookies provided upon arrival are consistently a highlight, universally praised by guests. Some appreciated the availability of allergen-free options at breakfast. Conversely, the "grab and go" food items were described as unappetizing by some who tried them.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests directly in the heart of downtown. Its proximity allows for easy walking distance to a wide array of restaurants, bars, and entertainment venues, including the SNHU Arena and the Palace Theater. This makes it particularly convenient for those attending events or exploring the city's vibrant culinary scene. The hotel also offers on-site parking in an attached garage, which is appreciated for its convenience and security, though guests should be aware that this service incurs a daily fee. While the garage provides protection, some guests found navigating from the parking area to the hotel entrance a bit confusing. The hotel's accessibility to major roadways and its proximity to attractions like the Mall of NH and Merrimack outlets further enhance its appeal. Although some guests noted the presence of unhoused individuals in the surrounding area, the hotel itself is considered safe and secure.

Staff & Service
The staff and service at the hotel generally receive high praise, with many guests commending their friendliness, helpfulness, and accommodating nature. Numerous reviews highlight the staff's willingness to go above and beyond, contributing to a positive guest experience, particularly during check-in and check-out processes, which are often described as quick and efficient. However, there are notable exceptions where guests reported highly negative interactions. Some experienced rude or unhelpful staff, including instances of condescending behavior, poor communication, and perceived discriminatory treatment. Issues such as overcharging and miscommunication regarding hotel policies, particularly security deposits and age requirements, also arose. While some guests praised housekeeping, others expressed frustration with the hotel's policy of not providing daily room cleaning unless specifically requested in advance, which sometimes led to rooms not being serviced or restocked. Overall, the staff's dedication to service is a recurring theme, despite isolated but significant negative experiences.

Additional Information
Several important details, not fitting into other categories, are worth noting for prospective guests. A significant recurring issue is the hotel's age policy, as multiple guests reported that individuals under 21, specifically 18-year-olds, were turned away upon arrival despite having confirmed bookings, with this policy not being clearly stated during the reservation process. There were also discrepancies regarding the security deposit amount, with guests being quoted different figures ($50 versus $250), leading to confusion and frustration. Guests should be aware that in-room water is not consistently provided, and requests for it via room service were sometimes denied. Similarly, the absence of a microwave in rooms was a frequent complaint. The hot tub was noted by some as being permanently closed. While an airport shuttle is available, its reliability was questioned due to driver availability. On a more positive note, the hotel hosts a comedy show on Saturday nights, offering unique entertainment, and staff were commended for their handling of a major computer system outage, demonstrating professionalism under pressure.