DoubleTree by Hilton Minneapolis Airport, MN

This hotel is highly regarded for its exceptional proximity to the Mall of America and the airport, complemented by a convenient shuttle service, making it a prime choice for various travelers. Its welcoming atmosphere and the consistently praised friendly staff contribute significantly to guest satisfaction. The hotel is particularly well-suited for sightseers and families looking to explore the nearby attractions, as well as business travelers due to its airport access and event hosting capabilities. Couples also find it appealing for its comfortable accommodations and convenient location. While many guests appreciate the hotel's cleanliness and comfortable beds, some note that certain areas appear dated. To enhance your stay, guests recommend utilizing the efficient shuttle service and being aware of the hotel's expansive layout, which can involve long walks to rooms.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. The fitness center is frequently highlighted as well-equipped and excellent, providing a good space for exercise. While Wi-Fi is generally described as fast and stable, some guests reported connectivity issues. The elevators and hallways, however, receive mixed feedback, with some guests noting them as old, dirty, or experiencing long waits, and the hotel's expansive layout can lead to considerable walks to rooms. The pool is available, but some guests found it chilly, and there were reports of cleanliness issues like spiders and hairballs. The hot tub is consistently mentioned as being unavailable, often covered or repurposed as a planter. Some guests also noted issues with non-functioning ice machines.

Cleanliness & Room Comfort
Guests frequently commend the cleanliness of the rooms, often describing them as spotless and well-maintained. The comfortable beds are a standout feature, ensuring a restful night's sleep for most visitors. Many appreciate the great showers, often equipped with good pressure and modern fixtures. Some rooms feature smart TVs, allowing guests to access their own streaming services. However, feedback on room comfort is not entirely uniform. Some guests found the room size to be on the smaller side, particularly for those with two beds. Noise from planes taking off and landing is a common complaint due to the hotel's proximity to the airport, and some reported constant buzzing noises or creaking beds. There are also recurring mentions of maintenance issues, including leaking toilets and sinks, rust or mold in bathrooms, holes in curtains or ceilings, and non-functioning AC units or TVs.

Dining & Food Quality
The hotel features an on-site restaurant and bar, which receive varied feedback. Many guests praise the bar for its great service and well-made cocktails, often highlighting the friendly and personable bartenders. The coffee shop in the lobby is also appreciated for its convenience and good drink options. A signature welcome amenity, the warm cookies provided upon check-in, are consistently a hit with guests. However, the restaurant prices, particularly for breakfast, are a frequent point of contention, with many guests finding them to be very expensive. Most guests note the absence of a complimentary continental breakfast, requiring payment for all items. Some also found the bar prices to be high, and the room service is described as being delivered in take-out containers rather than traditional tray service.

Location & Accessibility
The hotel's central location is a major highlight for guests. Its proximity to the Mall of America is a significant draw, with many reviews confirming it's within easy walking distance. Similarly, its close proximity to the airport is highly valued, especially for travelers with early flights or layovers. The complimentary airport shuttle service is frequently praised for its convenience, reliability, and the helpfulness of its drivers, providing easy transport to both the airport and the Mall of America. The hotel is also conveniently located near IKEA. While the location is excellent, some guests reported challenges with the shuttle service, including long wait times, confusion with other hotel shuttles, and unclear schedules. Parking is available but can be expensive, and some guests encountered issues with full lots or unexpected charges.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback. Guests frequently describe them as friendly, helpful, attentive, and professional, highlighting their willingness to go above and beyond. The quick check-in process is often mentioned as fast and easy, contributing to a smooth arrival experience. Shuttle drivers are particularly commended for their friendliness and efficiency. Many guests appreciate the attentive service provided by the front desk and housekeeping teams, noting their responsiveness to requests. However, some guests reported issues with management and communication, particularly concerning event hosting, where some found the leadership to be unhelpful or the hotel to be understaffed in certain areas like the bar or coffee shop. There were also isolated reports of the front desk not answering phone calls.

Additional Information
Guests appreciate the convenience of the digital key option for seamless check-in and check-out. The hotel is noted to be undergoing construction and renovation in various areas, which some guests observed as impacting the overall appearance and experience, with parts of the hotel appearing dated compared to the updated lobby. The hotel's age and layout are frequently mentioned, with many describing it as an older, massive property with long, confusing hallways that can make navigating to rooms a challenge. While some guests found the rewards program benefits to be satisfactory, others expressed disappointment, particularly regarding the executive lounge access versus a credit. The hotel's signature welcome cookies are a highly appreciated amenity, often mentioned as a delightful start to the stay.