DoubleTree by Hilton Palm Beach Gardens

The hotel offers a memorable stay, distinguished by its lush outdoor areas and a welcoming atmosphere, often highlighted by the signature warm cookies provided upon arrival. Guests frequently commend the attentive and friendly staff, though experiences with room condition and noise levels can vary. The property is well-suited for a diverse range of travelers, including business travelers attending events at the attached conference center, families seeking a relaxing pool environment, and couples looking for a convenient base to explore local attractions. To enhance your visit, it is advisable to request a room facing the pool or courtyard to minimize highway noise, and be prepared to communicate any room-related concerns to the front desk for prompt resolution.

Facilities & Amenities
The hotel features a pleasant pool area, often described as clean and a great spot for relaxation, though some guests have noted occasional issues with the hot tub cleanliness or temporary closures. The property also includes a conference center, making it suitable for events and meetings. While a fitness center is available, it is not frequently mentioned in reviews. Guests appreciate the convenience of ice machines, though some have reported them being out of order on certain floors. Wi-Fi connectivity is generally available, but some guests experienced spotty service in their rooms. The lobby and bar areas are often praised for their pleasant ambiance.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed, with many guests finding the beds comfortable and rooms generally clean upon arrival. However, a significant number of reviews indicate that rooms are dated and in need of renovation, citing issues such as stained carpets, peeling paint, and a pervasive musty smell. Bathroom conditions are a recurring concern, with reports of dirty tiles, mold, rust, wobbly toilets, dripping showers, and low counters. Noise is a notable issue, particularly for rooms facing the highway, with guests experiencing disturbance from heavy traffic and loud AC units. Some also reported thin walls leading to noise from neighboring rooms.

Dining & Food Quality
The hotel's breakfast buffet receives varied feedback; while some guests praise its quality and the attentiveness of the staff, others find the selection subpar or report issues like cold plates and a lack of coffee. The on-site restaurant and bar are generally well-regarded for their food quality, with specific dishes like the Cuban sandwich receiving mentions. The bar atmosphere is often described as pleasant, though some guests have experienced slow service or limited stock of certain beverages. Many guests appreciate the convenience of having dining options available directly within the hotel.

Location & Accessibility
The hotel boasts a highly convenient location, offering easy access to I-95 and the turnpike, making it ideal for travelers arriving by car. Guests appreciate being within walking distance of various amenities, including supermarkets, pharmacies like CVS, and a selection of restaurants and shopping options. While the location is central and accessible, some rooms are situated close to the highway, leading to significant road noise. Parking is available on-site and is generally easy to find, though guests should be aware that a daily fee is typically charged for its use.

Staff & Service
The staff at the hotel consistently receives high praise for being friendly, helpful, and accommodating. Many guests highlight the welcoming nature of the front desk team and the efficiency of the check-in process. Housekeeping staff are often described as polite and responsive, ensuring rooms are well-maintained. The shuttle service and its drivers are frequently commended for their professionalism and willingness to assist guests with local transportation and recommendations. While most interactions are positive, a few guests reported instances of unhelpful or preoccupied front desk staff when addressing specific issues.

Additional Information
Guests should be aware that a parking fee is typically applied, which is not always clearly communicated at the time of booking. The hotel has a pet-friendly policy, though some guests found suitable outdoor areas for pets challenging to locate. For loyalty program members, the rewards program benefits can include access to a lounge with snacks and drinks. Some guests experienced issues with room door locks malfunctioning, requiring staff intervention. There were also reports of rooms lacking basic amenities like sufficient towels or experiencing power outages affecting in-room features like televisions and microwaves.