DoubleTree by Hilton Poughkeepsie

This hotel offers a memorable stay, particularly noted for its newly renovated rooms and the stunning views of the Hudson River and bridges from higher floors. It serves as an excellent base for event attendees and conference-goers due to its direct connection to the convention center, and its proximity to the train station makes it convenient for travelers relying on public transport. Couples and sightseers will appreciate the modern accommodations and walkable access to local attractions and dining. For families, the spacious rooms and complimentary parking are significant advantages. While the hotel is undergoing renovations, guests are advised to be prepared for potential elevator waits, as this is a recurring issue, and requesting a room on a higher floor can enhance the experience with better views.

Facilities & Amenities
The hotel provides a range of facilities, though some are impacted by ongoing renovations. A significant point of feedback concerns the elevators, with guests frequently reporting that one of the two is out of order, leading to considerable wait times, especially during peak hours or events. The parking garage is a major convenience, offering complimentary parking for guests, though some find it confusing to navigate or note that it can become full during large events, occasionally requiring a room key for exit. The fitness center is well-regarded, described as large and well-equipped, with some guests appreciating the presence of Peloton bikes. The bar and restaurant facilities are on-site, providing a convenient option for dining and drinks, though the lobby area is currently undergoing renovations, which some guests found to be messy or uninviting.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness of the rooms, often describing them as spotless and immaculate. The spacious rooms feature modern decor and are generally well-appointed, reflecting recent renovations. Most guests found the beds comfortable and plush, ensuring a restful night's sleep, though a few noted the beds were too soft. Feedback on noise levels is mixed; while some rooms are quiet, others experienced disturbances from loud parties, slamming doors, or ongoing construction. A recurring issue is temperature control, with many guests reporting that the air conditioning or heating system did not function optimally, leading to rooms being either too hot or too cold, sometimes exacerbated by drafts from windows. The bathrooms are frequently highlighted for their modern design, good water pressure, and quality toiletries. In-room amenities like fridges, desks, and ample USB ports are appreciated, though some experienced issues with non-working microwaves or televisions.

Dining & Food Quality
Feedback on dining experiences is varied. The breakfast receives mixed reviews; some guests found it good, delicious, or excellent, while others described it as poor, limited, or mediocre, citing issues with food quality such as burnt eggs, stale bagels, or slimy oatmeal. Service during breakfast can also be slow due to understaffing. The on-site restaurant and bar offer convenience, but the food quality is inconsistent, ranging from good to standard hotel fare or even disappointing. A notable and frequent complaint is the cashless policy at the restaurant and bar, which only accepts card payments or room charges, though cash tips are allowed. Room service is generally not available or is very limited, requiring guests to pick up orders from the bar.

Location & Accessibility
The hotel boasts a central location that is highly convenient for many travelers. It is directly connected to the convention center, making it ideal for event attendees. Its proximity to the train station (Metro-North/Amtrak) and the Walkway Over the Hudson is a significant advantage for those using public transport or seeking local attractions. Guests also appreciate being within walking distance of various local dining options and breweries. However, the perception of the immediate neighborhood is mixed; while many find the location convenient, some describe the surrounding area as "sketchy," "rough," or "depressed," expressing discomfort walking alone at night. The complimentary, attached parking garage enhances accessibility, though some guests found it confusing or noted it could be full during busy periods.

Staff & Service
The friendly staff consistently receives high praise, with guests frequently describing them as excellent, amazing, professional, courteous, and attentive. Many reviews highlight specific front desk team members for their helpfulness and willingness to go above and beyond. The check-in process is generally reported as smooth and quick, contributing to a positive first impression. Staff are often responsive in addressing issues such as room changes or lost items. However, some guests experienced challenges with the follow-up on compensation, such as loyalty points or refunds, indicating a potential gap in issue resolution. While the housekeeping is generally good, minor oversights like missed stains or unrefilled toiletries were occasionally noted. Service at the restaurant and bar can be inconsistent, sometimes impacted by understaffing, leading to slower service.

Additional Information
The hotel is undergoing ongoing renovations, which can lead to some disruption, including noise during working hours, a temporarily messy lobby, and altered entrances. A significant and frequently mentioned policy is the cashless policy at the bar and restaurant, where only card payments or room charges are accepted, though cash tips are permitted. The hotel is a popular wedding venue, with spacious suites available for bridal parties to prepare. Guests have reported positive experiences with the lost and found service, with staff successfully locating and returning forgotten items. While the hotel requires a deposit policy, some guests found it to be high or had issues with refunds for prepaid reservations. Rewards program benefits are appreciated by loyal members, though there have been instances of promised points not being credited. Guests should note that wake-up calls are not offered, and the ATM availability can be unreliable, sometimes being out of cash. Additionally, the hotel states it is not responsible for parking liability for damage to vehicles in the garage, and some guests noted signage indicating no public restroom access.