DoubleTree by Hilton Raleigh Crabtree Valley

Guests consistently highlight the hotel's signature warm cookies upon arrival and the truly exceptional staff as standout features, creating a welcoming and memorable experience. The hotel is praised for its overall cleanliness and comfortable rooms, making it a suitable choice for various travelers. Business travelers appreciate the convenient location for work trips, while families and couples find the spacious accommodations and friendly atmosphere ideal for getaways. Those attending concerts or events benefit from its proximity to venues, and shoppers enjoy easy access to nearby retail. While the hotel is undergoing significant construction, which impacts parking and can lead to noise, guests are advised to inquire about room placement if sensitive to sound and to consider bringing their own snacks due to limited and costly on-site options.

Facilities & Amenities
The hotel is currently undergoing significant construction, which guests note impacts the parking availability and can lead to early morning noise from trucks and machinery. While this is a temporary situation, it is a frequent point of feedback from visitors. The fitness center is generally well-regarded, offering a good size and a variety of equipment, including a Peloton bike, though some guests have reported issues with broken machines. The pool is consistently mentioned as being closed, particularly during winter months, which can be a disappointment for those hoping to use it. Guests frequently experience slow or busy elevators, with only one often being operational, leading to noticeable wait times. The on-site snack shop or pantry receives mixed reviews, with some finding items overpriced and shelves often sparsely stocked, prompting guests to seek alternatives.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many describing them as spacious and recently remodeled. However, some isolated reports mention issues like hair in beds or bathtubs, or minor stains. The beds receive mixed feedback; while many find them comfortable and appreciate the fluffy pillows, others describe them as hard or lumpy, impacting sleep quality. A recurring point of concern is the absence of a microwave in the rooms, requiring guests to use a communal one in the lobby, which is seen as an inconvenience. Noise levels are also a factor, with some guests experiencing street noise or disturbances from the ongoing construction, particularly if their room faces the affected areas. Some bathrooms are noted as being small with limited counter space.

Dining & Food Quality
The hotel's dining options, particularly breakfast, receive varied feedback. Many guests praise the food quality, describing meals as delicious and well-prepared, with specific mentions of good coffee, eggs, and burgers. However, the breakfast service can be notably slow, leading to long waits, especially during busy periods. A frequent point of contention is the lack of a complimentary breakfast buffet, with guests often finding only an order-off-menu option that can be expensive, with some feeling it doesn't justify the cost. The main restaurant is sometimes noted for being pricey and occasionally having limited menu items due to stock issues or broken equipment. Despite these points, the complimentary warm cookies offered upon check-in are a universally loved and memorable treat for guests.

Location & Accessibility
The hotel boasts a generally favorable location, situated conveniently off a major highway, making it easily accessible for travelers. Guests appreciate its proximity to various attractions, including the Crabtree Valley Mall, which is within walking distance via an underpass, as well as numerous restaurants and entertainment options. It is also well-positioned for those attending events at the PNC Arena or visiting downtown. However, the ongoing construction in the surrounding area significantly impacts parking availability, often making it limited and tight, though most guests eventually find a space. This construction also contributes to traffic congestion, making it challenging to enter and exit the property, especially during peak hours, which can be a source of frustration for drivers.

Staff & Service
The staff at this hotel consistently receives outstanding praise, being described as friendly, amazing, helpful, and courteous. Guests frequently highlight their professionalism and attentiveness, noting that employees go above and beyond to ensure a comfortable stay. The check-in process is often described as quick and smooth, with front desk personnel being welcoming and efficient. Many reviews commend the staff's willingness to assist with various requests, from providing local recommendations to resolving room issues promptly. The overall impression is one of dedicated customer service, with guests feeling valued and well-cared for throughout their visit. This commitment to excellent service is a major reason why many guests express a desire to return.

Additional Information
For guests traveling with pets, the hotel offers a pet-friendly policy, accommodating furry companions during stays. However, some guests who are loyalty program members have reported inconsistencies with Diamond member benefits, specifically regarding the use of credits for food purchases and the availability of a complimentary breakfast buffet, which is often replaced by a paid, order-off-menu option. Guests should also be aware of incidental charges applied at check-in, which are typically refunded after departure but can cause initial confusion if not clearly communicated. Accessing the Wi-Fi may require downloading a specific hotel application, which some guests found inconvenient. Additionally, some rooms are noted to lack body wash, providing only shampoo and conditioner.