Hotel DoubleTree by Hilton Raleigh Crabtree Valley (Raleigh, USA)

Guests often remarked that the staff members usually provided excellent service at this property. When staying here, you can expect friendly attitudes, and quick responses in the event you encounter any issues.

Guests recommended requesting one of the rooms that has been recently upgraded. This property is going through an extensive renovation process that's reportedly happening storey by storey. Guests who got to stay in the remodelled accommodations said they were very modern and thought the workmanship was top notch.

Guests commented that the prices for rooms here offered a good value. Many said they'd come back if they travelled to the area again and needed another budget-conscious accommodation choice.

Guests mentioned that this property has two lifts, but said one or both are often malfunctioning. This issue was especially frustrating for guests who were staying on the upper floors. If you have challenges that make it difficult to climb stairs, it's a good idea to contact the hotel in advance and verify that the lifts are working, especially since this downside occurs so frequently.

Guests thought the pillows needed improvement. They said there wasn't enough of a difference between the ones labelled firm or soft, and especially disliked the small, square shape, because they said their heads did not stay fully supported as they slumbered.

Numerous guests reported that the water in their showers didn't get as hot as they thought it should have. There were instances where it eventually did get hot, but that only occurred after running the shower for several minutes.