DoubleTree by Hilton St Paul Downtown

This hotel is primarily recognized for its convenient downtown location and direct skywalk access to nearby venues, making it a practical choice for concert-goers, sports fans, and business travelers attending events or working in the area. While many guests appreciate the friendly and helpful staff, the property itself often receives mixed reviews, with a recurring theme of being dated and in need of significant renovation. For those planning a stay, it is advisable to be aware of ongoing construction in the surrounding area and to confirm all parking costs beforehand, as these are frequently cited points of concern.

Facilities & Amenities
The hotel offers a range of facilities, though some are noted as being dated. Guests generally find the pool area clean, but many express disappointment that there is no hot tub. The fitness center is well-regarded, featuring modern equipment including Peloton bikes. Rooms typically include a mini-fridge, microwave, and coffee maker, which are appreciated conveniences. The elevators are described as fast and smooth by recent guests, though older reviews mention them shaking. While Wi-Fi is available, some guests note it is not complimentary. The hotel also features a market or sundry shop, which some find poorly stocked, and a bar area, though its hours can be limited. The parking garage is generally found to be convenient and secure.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly varied. Many guests report rooms as dated, run-down, and in need of upgrades, citing issues such as peeling wallpaper, rusty bathroom fixtures, stained carpets, and general dustiness. Specific cleanliness concerns include hair on bathroom floors, toothpaste on mirrors, dirty toilets, and even mold or mildew in bathrooms. Some guests also encountered bugs or a musty smell. While some find the beds comfortable with ample pillow options, others describe them as small, like a trampoline, or rock hard. Noise can be an issue, with mentions of thin walls, street noise, and emergency alarms. Room amenities like AC and heating are frequently reported as non-functional, leading to uncomfortable temperatures. Outlets are often scarce, and blackout curtains may be broken.

Dining & Food Quality
The hotel's dining options receive mixed to negative feedback. The breakfast buffet is frequently described as overpriced and not worth the cost, with guests noting limited options, cold food, and a lack of variety. Some mention issues with waffle makers and the overall quality of items like scrambled eggs and bacon. The main restaurant and bar are often criticized for being overpriced, having slow service, and offering a limited, pub-style menu. Many guests report that the restaurant and bar have inconsistent hours, are often closed, or are undergoing renovation, leading to frustration, especially on weekends or evenings. Some guests also reported issues with the cleanliness of to-go boxes. Coffee is generally not complimentary and must be purchased.

Location & Accessibility
The hotel's central location in downtown St. Paul is a significant advantage, particularly for guests attending events at the Xcel Energy Center or Palace Theatre, both of which are within easy walking distance. Its direct connection to the skywalk system is highly valued for convenient, weather-protected access to various downtown buildings and attractions, though some find the skywalk navigation confusing and note that it may be locked after hours. The hotel is also well-situated near public transit options. However, the surrounding area is frequently mentioned as being impacted by ongoing construction, which can make accessing the hotel and parking garage challenging. Some guests also express discomfort due to the presence of homeless individuals in the immediate vicinity and within the skywalks.

Staff & Service
The staff at the hotel consistently receives high praise from guests, often being highlighted as the most positive aspect of the stay. Many reviews commend the friendly staff, describing them as helpful, professional, attentive, and accommodating. Guests appreciate the quick check-in process and the staff's willingness to assist with directions, requests, and general inquiries. Specific mentions include efficient valet service and a helpful shuttle service for events. While overall service is well-regarded, some guests report isolated instances of rude staff or issues with housekeeping not refreshing rooms daily or maintaining cleanliness to expected standards.

Additional Information
Guests should be aware of several important details that frequently arise in reviews. There is significant ongoing construction around the hotel, which can impact accessibility and the overall experience. Parking fees are a major point of contention, often described as expensive and unexpected, with some guests reporting unexpected charges or billing discrepancies. The hotel generally has a no daily room refresh policy, which some guests find inconvenient. While rewards program benefits are offered, some members report difficulties in applying credits. There are also mentions of security concerns within the parking garage, including reports of vehicle break-ins, and instances of emergency alarms sounding during odd hours. The property is widely considered dated and in need of a major renovation to meet modern standards.