DoubleTree Suites by Hilton McAllen

This hotel offers a welcoming atmosphere, distinguished by its spacious rooms and the signature warm cookies provided upon arrival, making guests feel at home. It is particularly well-suited for families seeking comfortable accommodations with an indoor pool, business travelers due to its convenient location and meeting facilities, and those on a weekend getaway looking for a relaxing stay. Guests consistently highlight the friendly staff and the hotel's proximity to key areas. To enhance your experience, consider utilizing the complimentary airport shuttle and exploring the diverse dining options available nearby.

Facilities & Amenities
The hotel features a popular indoor pool that is heated and well-maintained, providing a great option for relaxation and recreation regardless of the weather. A fitness center is available for guests, though some have noted issues with missing weights. Free Wi-Fi is provided, ensuring connectivity throughout the stay. An on-site Starbucks offers convenient access to coffee and snacks. The hotel also boasts extensive meeting rooms and banquet facilities, making it suitable for events. While the elevators are generally functional, some guests have experienced them being slow or out of service, requiring patience. The bar area receives mixed feedback, with some finding it enjoyable while others note it occasionally closes early or has slow service.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests appreciate the spacious rooms and find the beds comfortable, ensuring a restful night's sleep. However, a significant number of reviews highlight concerns regarding room condition. Some rooms have been described as having a musky smell, being dusty, or appearing old and run-down with stained carpets, peeling paint, and even instances of mold. Issues such as clogged shower drains, broken fixtures, non-working outlets, and dim lighting have also been reported. While some find the air conditioning effective, others mention it being weak or noisy. The bathrooms are frequently noted as being small, and some guests have experienced inconsistent hot water temperature.

Dining & Food Quality
The hotel's dining options receive generally positive feedback, with the breakfast being a particular highlight for many guests. It offers a good variety of both American and Mexican-style dishes, described as delicious and filling. However, it is important to note that breakfast is not complimentary and incurs an additional charge, which some guests found to be expensive. The hotel's signature cookies are consistently praised as a delightful welcome amenity. The restaurant and bar areas provide convenient on-site dining and drink options, though service at the bar can be inconsistent. Room service is available and generally well-regarded, although it comes with an additional fee and gratuity.

Location & Accessibility
The hotel boasts an excellent and central location, making it highly convenient for guests. It is situated just minutes from the airport, with a complimentary shuttle service available for easy transfers. The proximity to numerous shops and restaurants allows guests to explore dining and retail options within easy reach. Its location also provides easy access to main freeways, facilitating travel around the area. While parking is available, including a covered garage, some guests have found it to be inconvenient due to saturation, making it difficult to find a spot, and have noted issues with bird droppings in the parking areas.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend the quick check-in process and the staff's willingness to accommodate requests, such as room changes due to issues. The front desk team is often highlighted for their warm welcome and efficient service. Housekeeping is generally described as providing good service, ensuring rooms are clean. Many reviews emphasize the staff's dedication to providing excellent service, making guests feel valued and at home. However, a few guests have reported less positive interactions when attempting to resolve significant room issues, with some feeling their concerns were not adequately addressed by management.

Additional Information
Guests should be aware of certain practical aspects that enhance or impact their stay. The hotel provides a convenient washer and dryer for guest use, which is beneficial for longer stays. An on-site store offers a variety of snacks and essential items. Some guests have noted the presence of live music in the common areas during the afternoon and evening, which can be enjoyable but might be a consideration for those seeking very early quiet nights. There have been occasional reports of lawn care service noise in the mornings. Additionally, some guests have experienced delays or issues with the return of their security deposits after checkout.