DoubleTree Suites by Hilton Tucson Airport

The hotel's direct proximity to the airport is its most notable feature, offering unparalleled convenience for travelers with early flights or late arrivals. However, a pervasive theme among guests is the hotel's outdated condition and urgent need for renovation, which often contrasts sharply with the generally friendly and helpful staff. While the hotel's courtyard and pool areas are frequently praised for their charm and well-maintained appearance, many guests report significant issues with room cleanliness and overall maintenance. It appears to be a suitable option for families due to its spacious suites and for pet owners given its accommodating policies. To enhance your stay, consider requesting a recently renovated room if available, and be prepared for potential issues with in-room climate control.

Facilities & Amenities
Many guests highlight the hotel's outdoor areas, including the courtyards and pool, which are often described as well-maintained and charming, reminiscent of old-world architecture. However, the hot tub frequently receives negative feedback, with reports of it being dirty, green, or having broken jets. The fitness center is available, but several reviews mention broken equipment, particularly treadmills. A significant recurring issue is the functionality of the elevators, with multiple reports of them being out of service or requiring manual force to operate, causing inconvenience, especially for elderly guests. Ice machines are also frequently noted as being out of order on various floors. While Wi-Fi is available, some guests experienced connectivity issues, particularly with digital keys and in-room internet access.

Cleanliness & Room Comfort
The most consistent feedback concerns the outdated and run-down condition of the rooms, with many guests describing old carpets, stained bedding, worn furniture, and peeling wallpaper. Issues with cleanliness are frequently reported, including dirty sheets, stained towels, and visible dust or grime. Bathrooms are a major point of contention, often described as small, with clogged drains, mold, rusted fixtures, and wobbly toilets. The air conditioning and heating system is a significant problem, as it is centrally controlled, leading to rooms being either too hot or too cold, with guests often needing to request space heaters or fans. Noise levels from adjacent rooms, events, or even the elevator shaking the room are also mentioned, impacting sleep quality. Some guests also noted non-functional TVs or phones in their rooms.

Dining & Food Quality
The hotel features an on-site restaurant and bar, often referred to as Finnegan's, which receives mixed reviews. Some guests praise the food quality and selection, noting good options for dinner and a pleasant dining experience, with some specific dishes like calamari being highlighted. However, the breakfast experience is a frequent point of concern. Most guests report that breakfast is not complimentary and can be expensive, with some finding the buffet to be of poor quality, lacking variety, or having cold items. Coffee quality is also mentioned as inconsistent. Service in the restaurant can be slow, and some guests noted issues with items being out of stock or the bar closing earlier than expected.

Location & Accessibility
The hotel's location is consistently highlighted as its primary advantage, being directly adjacent to the airport. This makes it exceptionally convenient for travelers with early morning flights or late arrivals, with many guests appreciating the ability to walk to the terminal or utilize the 24/7 shuttle service. While its proximity to the airport is a benefit for travel logistics, some guests noted noise from airplanes or nearby events, though others found the rooms surprisingly quiet. Parking is readily available and often described as ample, with options for extended stays. However, some guests found the surrounding area less appealing or felt it lacked pedestrian-friendly access to other amenities.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend their willingness to assist with issues, from providing space heaters to resolving room problems. The check-in process is generally described as quick and efficient, though some guests experienced delays due to system issues or staff training. Staff members are noted for being accommodating, particularly in handling requests and providing good customer service. Many reviews highlight the positive interactions with front desk personnel and shuttle drivers, who are often described as courteous and attentive, contributing positively to the guest experience despite the hotel's physical shortcomings.

Additional Information
Guests should be aware that the hotel's HVAC system is centrally controlled, meaning individual room temperature adjustments are not possible, and guests may need to request portable fans or heaters. The hotel offers a pet-friendly policy, which is appreciated by guests traveling with animals. There are reports of issues with digital keys and Wi-Fi connectivity, sometimes requiring guests to seek assistance from the front desk. Some guests noted a destination fee or other charges that were not clearly communicated upon booking. The hotel also provides a shuttle service to the airport, though some experienced delays or found the service inconsistent.