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About Hotel Dreams Acapulco Resort & Spa

Grand Hotel Acapulco & Convention Center is located on a gorgeous beach in Acapulco and features extensive meeting, event, and conference space. A variety of room styles are available from superior to suites, family rooms, and a Presidential suite. Amenities include cable TV, climate control, and Wi-Fi for a fee.  Some rooms come with ironing facilities, hairdryers, and coffee making facilities. Many rooms feature a private balcony. Grand Hotel Acapulco & Convention Center features two outdoor pools, a private beach, business centre, and fitness centre. Guests can enjoy a variety of treatments at the Alory Spa including massage and facials. Other amenities include a beauty salon, yacht rentals, and tour/ticket assistance. Wedding space is available. This hotel features three restaurants and two bars. A variety of food options are available including Mexican, seafood, and International. Guests can sip on a signature cocktail while enjoying breathtaking views at Bar El Capitan. The Botanical Gardens of Acapulco and Acapulco Golf Club are one mile away.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym

Location

Av Costera Miguel Alemán 1, 39860, Acapulco, Mexico

Rating overview

7.1
trivago Rating Index based on 260  reviews from:
  • Hotels.com(6.4/10),
  • Expedia(6.2/10)
  • Location
    Excellent  8.6 / 10
  • Rooms
    Good  7.8 / 10
  • Service
    Very good  8.0 / 10

Positive Reviews

positive:

Lovely location with facilities nearby

Nestled on the beach, this hotel is perfect for beach lovers. The airport is also suitably located as it’s just a few minutes’ drive away. The neighbouring area is safe and there are enough dining destinations if you want to eat out.

positive:

Wonderful facilities at the hotel

Boasting sumptuous amenities, the hotel offer plenty of activities for guests to indulge in. For instance, you can take a swim in the hotel’s outdoor pools, work out in the fully-equipped gym or try the water sport activities. At the spa, the well-trained masseurs will relax you from head to toe.

positive:

Modern rooms and well groomed grounds

The hotel’s grounds are beautiful and well maintained. With a private balcony, the rooms are spacious, clean and tastefully furnished and offer great views of the ocean. The floor to ceiling windows lightens up the room allowing natural light in and offering a special feeling of peace, freedom and infinite space.


Negative Reviews

negative:

Rooms hot despite air conditioner being on

Guests have complained about the air conditioning. Many thought that the units were faulty and didn't perform as expected. Some rooms had loud air conditioners that gave guests hard time sleeping.

negative:

The hotel has few bilingual staff

At times, guests struggled to put their points across as very few staff spoke English well and confidently. English-Speaking guests saw this as a disadvantage when it came to communicating with them.

negative:

A few facilities were closed early

A number of guests felt that the pool and beach areas closed way early according to their liking. Those who wanted to access the facilities couldn’t do so after 8pm.


All amenities

Wellness / Spa
  1. Beauty salon
  2. Massage
  3. Solarium
Hotel facilities
  1. Business centre
  2. Café
  3. Arcade/Video games
  4. Entrance Hall/lobby
For children
  1. Childcare
  2. Playground
  3. Organised activities for kids
Room facilities
  1. Balcony (upon inquiry)
  2. Shower
  3. Ironing board
  4. Openable windows
Sports facilities
  1. Bike rental
  2. Golf course
  3. Fitness
  4. Skiing
Theme / Type
  1. Convention hotel
Accessibility
  1. Accessible bathroom

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00

Contact

Av Costera Miguel Alemán 1 , 39860 , Acapulco , Mexico
Telephone: +52 7444691234 | Fax: +52 7444843087 | 

Cleanliness policies

  • New safety protocols
  • Regular disinfection
  • Safe distance

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