Drury Inn & Suites Charlotte Arrowood

This hotel stands out for its exceptional value, primarily due to its signature feature: the complimentary evening "Kickback" offering a full dinner and drinks, alongside a generous hot breakfast buffet. Guests consistently highlight the hotel's remarkable cleanliness, comfortable accommodations, and the overwhelmingly friendly and accommodating staff. It is an ideal choice for families seeking convenience and amenities, road trippers looking for a comfortable stop with included meals, and business travelers appreciating the reliable service and quiet environment. Pet owners also find it a suitable option. To enhance your stay, consider requesting a room away from the interstate to minimize potential noise, and be sure to take full advantage of the extensive complimentary food and beverage offerings.

Facilities & Amenities
The hotel offers a range of well-regarded facilities designed for guest comfort and enjoyment. Most guests appreciate the indoor/outdoor pool and hot tub, though some found the pool water to be colder than expected despite being heated, and the hot tub occasionally had issues with jets or temperature. A fitness center is available, described as high-tech and quiet, although a few guests wished for more equipment. Free Wi-Fi is consistently praised for its reliability. Additional conveniences include ice machines, vending machines, and a guest laundry room. The property also provides fresh popcorn in the evenings, adding a welcoming touch to the common areas.

Cleanliness & Room Comfort
Guests largely commend the hotel for its high standards of cleanliness, describing rooms as immaculate, spotless, and well-presented. The comfortable beds and quality mattresses are frequently highlighted, ensuring a restful night's sleep, though a few guests found the pillows to be uncomfortable. Rooms are generally spacious and well-laid out, featuring mini-fridges and microwaves. The bathrooms are typically clean and spacious, equipped with convenient dispensers for shampoo, conditioner, and body wash, and good water pressure. However, some isolated concerns included slow sink drains, minor dirt, or a non-functioning TV. Noise levels can be an issue for rooms facing the interstate, and some guests noted noise from adjacent rooms or the pool area.

Dining & Food Quality
The hotel's dining offerings are a significant draw, with both the complimentary breakfast and evening "Kickback" receiving widespread praise. The breakfast buffet is described as hot, fresh, and offering a great variety, including waffles, eggs, and sausage, though some guests noted occasional delays in refilling items or a desire for more gluten-free or non-pork options. The evening "Kickback" provides a substantial meal, often featuring items like a taco or burger bar, which many guests found sufficient for dinner. Guests also appreciate the two complimentary alcoholic beverages offered during the evening reception. A separate bar area is available, serving additional food items, though some found the prices for these items to be high.

Location & Accessibility
The hotel boasts a highly convenient location, offering easy access to major interstates like I-77 and I-485, making it ideal for both local exploration and travelers passing through. It is situated within a short drive of popular attractions such as Carowinds, Charlotte Premium Outlets, and downtown Charlotte, as well as being convenient to the airport. The parking facilities are ample, free, and well-lit, contributing to a sense of safety and ease for guests with vehicles. While the proximity to the interstate is convenient, some guests noted that it can contribute to road noise in certain rooms.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and accommodating nature. Guests frequently highlight their positive attitudes, professionalism, and willingness to go above and beyond to ensure a pleasant stay. The check-in and check-out processes are typically described as quick, easy, and smooth. While overall service is excellent, some guests experienced isolated issues with housekeeping, such as rooms not being cleaned daily or beds being poorly made. However, staff were generally responsive in addressing concerns when brought to their attention, demonstrating a commitment to guest satisfaction.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with their animals, though some found the pet fee to be quite high. Guests who are members of the hotel's rewards program often report receiving additional benefits and perks during their stays. The hotel is noted for being a non-smoking area, contributing to a fresh and clean environment for all guests. While the hotel generally runs smoothly, a few guests reported isolated instances of reservation issues or room availability discrepancies upon arrival.