Drury Inn & Suites Columbus Grove City

This hotel offers an exceptional stay, distinguished by its signature feature: a comprehensive complimentary package including a full hot breakfast and an evening "Kickback" dinner with three alcoholic beverages per adult. Guests consistently highlight the hotel's exceptional cleanliness, the genuinely friendly and helpful staff, and the spacious rooms as top features, all contributing to an outstanding value proposition. It is an ideal choice for families seeking amenities like the pool and inclusive dining, business travelers who appreciate convenience and comprehensive services, and value-conscious guests looking for a hassle-free experience. To enhance your stay, be prepared for potentially crowded common areas, especially the pool and dining spaces during peak times or events, which might lead to longer waits for elevators or food. Utilizing the complimentary evening reception and breakfast is highly recommended to maximize the value of your visit.

Facilities & Amenities
Most guests praise the pool and hot tub, noting them as a significant bonus, especially for families with children who enjoy the indoor/outdoor heated pool feature, which allows for year-round enjoyment. However, some guests found the pool area to be very crowded, with occasional concerns about chlorine levels or early closing times, which can limit access. The fitness center is available, though described as minimal, primarily offering cardio machines and some dumbbells for basic workouts. A recurring issue is the elevators, with multiple reports of one being out of service, leading to long wait times and considerable inconvenience, particularly when the hotel is busy. Complimentary coffee and popcorn are appreciated touches, adding to the overall guest experience. Free Wi-Fi is generally available, ensuring guests can stay connected, though a few guests noted it could be slow at times. Some rooms lack a microwave or refrigerator, which could be an inconvenience for longer stays.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its exceptional cleanliness, with many guests describing rooms and common areas as immaculate and spotless. Rooms are frequently noted for being spacious, offering ample living space, with some guests enjoying king suites or whirlpool baths. Feedback on bed comfort is mixed; while many guests found the beds very comfortable, ensuring a restful sleep, a notable number reported them as uncomfortable, too soft, or even feeling coils. Noise levels also vary; some rooms are quiet, but others experience significant disturbances from loud guests, children, or even highway noise. A few isolated but serious concerns included reports of mold on pillows, dirty carpets, or an unpleasant odor from the air conditioning, though these are not widespread. Basic in-room amenities are generally satisfactory, but some guests noted the absence of a microwave or refrigerator in certain room types.

Dining & Food Quality
The complimentary breakfast and evening "Kickback" dinner are consistently highlighted as major advantages, significantly enhancing the guest experience and providing excellent value. The breakfast offers a wide and hot selection, including popular items like eggs, sausage, and waffles, though some guests occasionally reported items running out during peak times or a perceived decline in quality. The "Kickback" dinner is praised for its variety, offering options like a ravioli bar, hot dogs, and a salad bar, often serving as a full meal. Guests particularly appreciate the inclusion of three complimentary alcoholic beverages per adult, with a good selection available. Fresh coffee is available throughout the day, and popcorn is a popular evening snack. The food service staff are frequently commended for their attentiveness and efforts to keep buffets well-stocked.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it an excellent base for various activities and easy to navigate. Guests appreciate its direct proximity to the highway, offering effortless access for travelers arriving by car. Numerous restaurants and diverse shopping options are within comfortable walking distance or a very short drive, providing ample choices for dining and entertainment without needing to travel far. The area is generally considered safe and offers a lot to do, enhancing the overall guest experience. Parking is readily available all around the hotel, with guests finding it easy to locate and well-lit, and multiple perimeter doors offer convenient access once checked in. While the location is ideal for accessing local attractions and events, a few guests noted the area can be very busy, especially during peak times, which might affect local traffic.

Staff & Service
The hotel's staff consistently receives overwhelming praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their welcoming demeanor and willingness to go above and beyond to accommodate requests, contributing significantly to a positive stay. The check-in process is generally described as quick and easy, though some guests experienced delays with email receipts. Staff members are noted for their attentiveness, engaging with guests and ensuring needs are met, from assisting with luggage to providing local recommendations. While the vast majority of feedback is positive, a few isolated instances mentioned less positive interactions, such as perceived rudeness from some staff members regarding specific requests or during crowded periods. Overall, the attentive service provided by the team is a standout feature.

Additional Information
Guests should be aware that the hotel can become extremely crowded, especially during weekends or special events, which impacts the experience in common areas like the pool and dining room. A recurring issue mentioned by several guests is a broken elevator, leading to significant wait times and inconvenience, particularly for those on higher floors. The hotel is pet-friendly, accommodating guests traveling with animals. While generally well-maintained, a few isolated but serious incidents included reports of a bed bug and mold issue in one room, and a hair dryer malfunction causing injury in another, though these appear to be rare occurrences. The complimentary pop and popcorn in the lobby are appreciated amenities, adding to the overall value and guest comfort.