Drury Inn & Suites Phoenix Chandler Fashion Center

This hotel stands out for its generous complimentary food and beverage program, which includes a full breakfast, an evening "kickback" with hot food and three free alcoholic drinks, and continuous access to coffee and soda. Guests consistently highlight the exceptional staff, overall cleanliness, and comfortable accommodations as key aspects of their stay, contributing to a perception of great value. The hotel is particularly well-suited for families who appreciate the included meals and amenities like popcorn, simplifying their travel experience. Business travelers benefit from the convenient location and time-saving meal options, while couples can enjoy a relaxing and value-packed getaway. To maximize your stay, guests are advised to fully utilize the complimentary evening kickback for a convenient and satisfying meal.

Facilities & Amenities
Most guests appreciate the hotel's well-maintained pool and hot tub, often described as clean and relaxing, though some noted issues with the hot tub's functionality or water temperature, and one mentioned the pool appearing murky. The 24-hour fitness center is available for guests seeking to maintain their routines. The hotel provides free Wi-Fi throughout the property, ensuring guests can stay connected. Fast and clean elevators contribute to smooth navigation within the building. For added convenience, laundry self-help services are available on the 7th floor, and guests can find ice machines and vending machines readily accessible. While there isn't a dedicated business center, two computers with a printer are located in the lobby, though printing options are somewhat limited.

Cleanliness & Room Comfort
Guests generally find the rooms and hotel very clean and well-maintained. Many praise the comfortable beds, often describing them as soft, though some found them too soft or wished for firmer pillows. Rooms are typically spacious, equipped with a small fridge and microwave, and feature large bathrooms with good shower pressure and walk-in showers. Noise levels are usually low, contributing to a quiet stay. However, some guests reported issues such as a persistent sour/sewer smell on certain floors, and a few experienced problems with the AC not cooling sufficiently or staying on. Housekeeping consistency was a mixed bag, with some guests noting rooms were not cleaned daily or items went missing, and one serious complaint about bed bugs was reported.

Dining & Food Quality
The hotel's complimentary breakfast and evening kickback are consistently highlighted as major perks and excellent value. The breakfast buffet is described as full, hot, fresh, and plentiful, offering a variety of options including make-your-own waffles, scrambled eggs, sausage, and biscuits. The evening kickback provides a substantial meal with hot food, appetizers, and three free alcoholic drinks per guest, along with free popcorn and 24/7 soda and coffee. While many find the food quality good, some guests noted the breakfast menu can be repetitive and wished for more diverse options, particularly for low-carb or pescetarian diets. The on-site restaurant/bar offers additional dining choices, with some praising the pizza and late-night availability, though a few found the food inconsistent.

Location & Accessibility
The hotel boasts a great location with easy access to major freeways (101 and 202), making it convenient for exploring the Phoenix area and reaching the airport. It is situated close to Chandler Mall and various shopping and dining options, with some guests finding restaurants within walking distance. Its proximity to Chandler data centers is also a plus for business travelers. However, some guests felt the immediate surroundings were somewhat isolated, with "nothing walkable around it," and a few found directions to the property challenging, especially at night. Parking is generally easy to access and ample.

Staff & Service
The staff and service are overwhelmingly praised as exceptional, with guests consistently highlighting their friendliness, helpfulness, and attentiveness. Many describe the staff as welcoming, polite, and professional, often going "above and beyond" to ensure a pleasant stay. Quick check-in and accommodating requests like late check-out are frequently mentioned. Management is noted for being visible and hands-on, actively engaging with guests and assisting with operations. However, there were some isolated incidents of inconsistent housekeeping, including rooms not being cleaned or items being removed prematurely. A few guests also reported minor issues with staff demeanor, such as one bar worker's initial reluctance to serve late or a staff member sounding "upset" when asked for a blanket.

Additional Information
Guests should be aware of a recurring issue with a sour/sewer smell reported on certain floors, which some found particularly noticeable when the AC was running. The hotel's policy regarding room cleaning indicates that rooms displaying a "do not disturb" sign at 8 AM may not receive service that day, which led to some guests experiencing uncleaned rooms over multiple nights. Additionally, some guests noted that the AC units did not consistently maintain desired temperatures or turned off unexpectedly. There were also mentions of delays in the return of deposits after checkout.