Hotel du Commerce

This hotel offers a charming and authentic experience, distinguished by its prime central location next to the Ourthe river, providing a picturesque setting for guests. Its signature feature is the inviting riverside terrace, a perfect spot to relax and enjoy the surroundings. Guests consistently highlight the spacious and comfortable rooms, the excellent breakfast, and the friendly and helpful staff. The hotel is an ideal fit for couples seeking a romantic and relaxing getaway, families who appreciate thoughtful amenities for children and pets, and active travelers like hikers and cyclists due to its proximity to scenic trails and natural beauty. To enhance your stay, consider requesting a recently renovated room and be sure to explore the delightful dining options available on-site.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance the guest experience. Many guests appreciate the convenience of free parking available nearby, including an EV charger for electric vehicles, though some note occasional issues with its functionality. The hotel features a charming riverside terrace and a cozy lounge area, perfect for unwinding. While a wellness area with a sauna, steam room, and jacuzzi is available, feedback is mixed; some guests found it enjoyable, while others noted it was in need of renovation or had occasional operational issues. Free Wi-Fi is generally reliable, ensuring guests can stay connected. An elevator provides easy access to all floors, and a well-stocked bar offers a pleasant atmosphere for evening drinks.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and clean, with many appreciating the recent renovations that have updated the decor. The beds are frequently praised for being comfortable, ensuring a restful night's sleep, though a few guests found them too firm or noted minor dips. Bathrooms are typically described as large and well-maintained, often featuring walk-in showers or bathtubs, with some even boasting a jacuzzi. However, some older rooms show signs of wear, with occasional reports of dust, mold in showers, or minor maintenance issues like loose tiles or non-functional amenities such as coffee makers or safes. Noise levels can vary; while some rooms are quiet, those facing the street or near kitchen vents may experience street noise or kitchen smells if windows are open, especially in the absence of air conditioning in all rooms.

Dining & Food Quality
The hotel's breakfast buffet consistently receives high praise from guests, described as extensive, varied, and delicious, offering a wide selection of fresh items, including pastries, cold cuts, and hot options. Many consider it one of the best in the region. The on-site restaurant is also highly regarded, with guests commending the quality of the food and the diverse menu. Dishes like fresh fish and well-prepared meats are frequently highlighted. The hotel's pizzas, especially those served at the riverside terrace, are noted as a must-try. While most dining experiences are positive, a few guests have reported mixed experiences with dinner, citing occasional issues with food quality or service during peak times, suggesting some inconsistency.

Location & Accessibility
The hotel boasts a central location in the charming town of Houffalize, making it an excellent base for exploring the surrounding area. Guests appreciate its proximity to the Ourthe river and various walking and cycling trails, ideal for outdoor enthusiasts. Key attractions like the La Chouffe brewery and local museums are easily accessible. The hotel's setting provides a peaceful atmosphere despite being in the heart of the village. Parking is readily available and often free, located conveniently near the hotel, which is a significant advantage for guests traveling by car. Its central position also means easy access to other local amenities, shops, and dining establishments within walking distance.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the warm welcome upon arrival and the staff's willingness to go above and beyond to assist with requests, from providing local recommendations to accommodating special needs. The check-in process is generally smooth and efficient. Many reviewers commend the staff's ability to communicate in multiple languages, including Dutch, which enhances the guest experience. While the vast majority of feedback is positive, a few isolated comments mention instances of unfriendliness or slow service, particularly in the restaurant during busy periods, or issues with room cleaning frequency, suggesting occasional staffing challenges.

Additional Information
The hotel is notably pet-friendly, warmly welcoming dogs and making it an excellent choice for guests traveling with their furry companions. Many guests appreciate the ongoing renovations throughout the property, which are gradually updating the rooms and facilities, contributing to a more modern and comfortable stay. Some guests have experienced minor power issues during their stay, though these seem to be isolated incidents. The hotel offers a unique approach to housekeeping, where guests can request room cleaning daily, rather than it being automatically performed, allowing for more privacy. For those celebrating special occasions, the hotel has been known to provide thoughtful touches, such as room decorations for birthdays or anniversaries.