Dusit Thani Manila

This hotel stands out for its exceptional staff service and prime location directly connected to major shopping centers in Makati. Guests consistently highlight the warm, attentive, and professional demeanor of the entire team, making every stay feel welcoming and personalized. While the property shows signs of its age, its commitment to guest comfort and convenience remains a strong draw. It is an ideal choice for leisure travelers seeking easy access to shopping and dining, business travelers due to its central business district location and event facilities, and families who appreciate spacious accommodations and nearby entertainment. Many loyal guests return repeatedly, considering it a "home away from home." To enhance your experience, consider opting for a club level room for exclusive benefits and be prepared for the hotel's distinct, pleasant floral scent throughout the common areas.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest stays. The pool area is generally described as clean, well-maintained, and a relaxing spot, though some guests note it appears smaller than in photos and shows signs of aging. The fitness center is praised for being large, well-equipped, and functional, providing ample cardio equipment and a separate area for workouts. Guests can also indulge in the spa for relaxation, though it is noted to be on the pricier side. A significant highlight for many is the Club Lounge, offering exclusive access to all-day beverages, delicious food spreads for breakfast and evening cocktails, and exceptional, personalized service. Wi-Fi is available, though some found the connection inconsistent. The hotel maintains strong security measures, including bag checks and key-card controlled elevators, ensuring a safe environment. Water refilling stations are conveniently located on each floor, promoting sustainability.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many describing rooms as spotless, well-maintained, and immaculate. However, a recurring theme is that the rooms, while clean, are visibly dated and show signs of aging, with some furniture and carpets needing an upgrade. Despite this, rooms are consistently noted for their spaciousness and comfortable beds, often ensuring a restful night's sleep. The bathrooms receive mixed reviews; while some are spacious, many are described as outdated, with issues like peeling grout, poor lighting, low water pressure in showers, and a frequent lack of a bidet. Noise levels vary, with some guests experiencing quiet stays, while others report disturbances from adjoining rooms, elevator chimes, or loud events near the pool. In-room amenities like coffee makers and refrigerators are appreciated, though some guests encountered non-functional power outlets or older televisions.

Dining & Food Quality
The hotel's dining and food quality consistently receive high praise from guests. The breakfast buffet at The Pantry is a standout feature, described as excellent, amazing, and offering a grand selection of Western, Asian, and Filipino cuisines. Guests appreciate the wide variety of options, from omelets to traditional dishes, though it can get busy with queues during peak times. The in-house Thai restaurant, Benjarong, is highly recommended for its authentic and delicious Thai food and pleasant ambiance. For those with club access, the Club Lounge provides tasty and filling breakfast and evening canapés, along with all-day beverages. Room service is available and noted for its convenience. While most food is considered high quality, some guests found certain buffet items to be occasionally salty or bland. The overall food quality contributes significantly to a positive guest experience.

Location & Accessibility
The hotel's location and accessibility are consistently highlighted as major advantages. It boasts a central location in Makati, directly adjacent to and within easy walking distance of prominent shopping malls such as SM Makati, Glorietta, Greenbelt, Landmark, and One Ayala. This provides unparalleled convenience for shopping, dining, and entertainment. Guests appreciate its proximity to NAIA airport, typically a 20-30 minute drive, and its easy access to the central business district. The area is highly walkable, and public transportation options, including the MRT station, are readily available. While parking is offered, some guests note it can be expensive or primarily valet service. Overall, the hotel's strategic position makes it an excellent base for both leisure and business travelers exploring Manila.

Staff & Service
The staff and service at this hotel are consistently lauded as its most outstanding feature, receiving overwhelmingly positive feedback. Guests describe the entire team as exceptional, friendly, courteous, attentive, and professional, often going above and beyond to ensure a memorable stay. The check-in and check-out process is generally smooth and efficient, with many appreciating the flexibility for early check-in or late check-out. Housekeeping is praised for its thoroughness and responsiveness to requests, maintaining clean and comfortable rooms. The concierge and bell staff are noted for their helpfulness with luggage and transportation. Special mention is frequently given to the Club Lounge staff, who provide highly personalized and attentive service, anticipating guest needs. Similarly, restaurant staff are commended for their hospitality and efficiency, making dining experiences enjoyable. The hotel's commitment to excellent service creates a welcoming and secure environment for all visitors.

Additional Information
Guests frequently note the hotel's distinctive and pleasant floral scent that permeates the lobby and hallways, contributing to a relaxing ambiance, though some sensitive individuals find it quite strong. The hotel employs an eco-friendly approach to drinking water, providing refillable glass flasks in rooms and water stations on each floor, a practice some guests appreciate while others express a preference for sealed bottles due to hygiene considerations. Beyond individual stays, the hotel is a highly regarded venue for corporate events and training sessions, with professional event management teams ensuring smooth operations. Many guests are aware that the property is visibly aging and is slated for future redevelopment, with plans for relocation. Unique cultural touches, such as a Taho vendor circulating during breakfast, add to the memorable experience.