Econo Lodge Charlotte Airport

This hotel is primarily noted for its affordability and convenient location near the airport, making it a practical choice for budget-conscious travelers and those needing a quick overnight stay or a place during layovers. While some guests found the rooms to be clean and spacious, a significant number reported issues with overall cleanliness, the condition of the facilities, and the surrounding neighborhood. The staff's demeanor also received mixed reviews, with some praising their helpfulness while others described them as rude or unaccommodating. For travelers considering this hotel, it is advisable to confirm all shuttle service details and be aware of the deposit policy, as these were frequent points of contention among past visitors. The hotel's primary appeal lies in its cost-effectiveness and proximity to transportation hubs, catering to those prioritizing convenience over luxury.

Facilities & Amenities
Guests frequently note the presence of in-room conveniences such as a microwave and refrigerator, which are appreciated for quick meals and storage. However, common complaints revolve around the functionality and availability of other amenities. The ice machine is often reported as broken or unavailable, and the air conditioning units are frequently described as loud or malfunctioning. Many rooms lack essential items like hair dryers, in-room phones, or television remotes, leading to inconvenience. A recurring theme is the unusual check-in process, where guests must interact with staff through a security window rather than a traditional lobby, which many found impersonal and difficult due to noise from nearby vending machines and ice machines. Some guests also mentioned a lack of a comfortable waiting area for early arrivals.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly polarized. While some guests reported their rooms were clean and comfortable, a significant number described them as dirty, run-down, and in poor repair. Common issues include pervasive unpleasant odors such as smoke, mustiness, or strong cleaning product fumes. Many guests found the beds to be uncomfortable, hard, or noisy due to metal frames, with complaints about flat or insufficient pillows. Sheets were frequently reported as stained, soiled, or having hair, and some even had burn marks. Bathrooms often presented significant problems, including mold, broken fixtures, dripping faucets, lack of water pressure, and visible dirt or hair. Floors were consistently described as filthy, unswept, or sticky. Additionally, several reviews mentioned the presence of roaches or other pests, and guests often experienced considerable noise from outside the rooms or from loud AC units, impacting their rest.

Dining & Food Quality
The hotel does not offer breakfast service, which was a point of disappointment for several guests who expected this amenity. However, its location provides convenient access to external dining options that help to fill this gap. Many guests appreciated the close proximity of a Waffle House located right next door, making it an easy and popular choice for a quick meal at any time. Additionally, reviews indicate that other restaurants and various food establishments are situated within a short walking distance, including a Japanese and Korean cuisine spot, offering diverse culinary choices. While the hotel itself does not provide on-site dining, the readily available external eateries offer guests a range of convenient options for their meals throughout their stay, compensating for the lack of in-house food services.

Location & Accessibility
The hotel's most consistently praised feature is its proximity to the airport, making it a convenient choice for travelers flying in or out. However, the airport shuttle service, while advertised, frequently caused issues; guests reported being charged unexpected fees, experiencing significant delays, or finding the shuttle unavailable when needed. The surrounding neighborhood is a major concern for many, often described as unsafe, with visible homeless individuals and drug activity, leading to a sense of unease and frequent police presence. Parking is also a recurring issue, with reports of lots being full, suspicious individuals loitering, and even fraudulent charges for airport parking. Despite being close to the airport, the area is generally not considered walking-friendly, though some guests noted the convenience of nearby gas stations and other food establishments.

Staff & Service
Guest feedback regarding staff and service is highly contradictory. While some guests praised the staff as friendly, helpful, and accommodating, a significant number reported experiences with rude, surly, or unprofessional individuals, including the manager. The check-in and check-out process is a frequent point of frustration, often described as slow, with long wait times, and conducted impersonally through a security window that makes communication difficult. Issues with deposits are widespread, with many guests reporting difficulties or outright failure to receive their refundable deposits back. Housekeeping service also received numerous complaints, ranging from rooms not being cleaned properly, sheets not being changed, to allegations of staff going through personal belongings or begging for tips. Additionally, guests reported problems with key cards frequently deactivating and difficulties obtaining refunds for various reasons, contributing to overall dissatisfaction.

Additional Information
Guests should be aware of several specific hotel policies that frequently cause issues. The hotel has strict refund and cancellation policies, with some guests reporting being denied refunds even for immediate cancellations or dissatisfaction upon arrival. There are also reports of an unusual 15-minute rule for room payment, after which refunds are not permitted. A notable concern is the hotel's perceived status as a welfare hotel, with many reviews mentioning the presence of individuals on welfare or in emergency housing, contributing to a sense of insecurity and disruptive behavior in the parking lot. Other miscellaneous issues include the lack of Do Not Disturb signs, problems with rewards program benefits for loyal members, and serious allegations of theft of personal items by hotel staff. Guests are advised to clarify all policies and secure their belongings carefully.