Econo Lodge Elmira-Corning

The hotel is currently undergoing significant renovations, which is a defining aspect of the guest experience, leading to highly inconsistent stays. While some guests praise the newly updated and clean rooms, many others report encountering older, unrenovated sections with notable issues. The hotel's primary appeal lies in its convenient location near major highways and numerous dining options, making it a practical choice for budget-conscious travelers and those seeking an overnight stop during a road trip. However, the lack of consistent amenities and service can be a challenge for families or travelers with disabilities who may find the facilities less accommodating. To enhance your stay, it is advisable to confirm the availability of a renovated room upon booking and be prepared for limited on-site services, particularly regarding breakfast, as advertised amenities may not always be available.

Facilities & Amenities
Most guests note the ongoing renovations as a key feature, with some enjoying newly updated spaces that include modern flooring and refreshed showers. However, many report issues with basic amenities and the overall condition of unrenovated areas. Common complaints include a lack of vending machines for drinks and snacks, and non-functional coffee machines in the lobby, which can be inconvenient. While some rooms feature a mini fridge and microwave, their functionality can be inconsistent. Guests appreciate the presence of security cameras for a sense of safety. However, issues like non-working TVs, loose electrical outlets, and broken smoke detectors are frequently cited. The hotel also lacks an elevator, posing a significant challenge for guests with mobility issues or those assigned to upper floors. Some guests also noted a broken dryer in the laundry area, adding to the inconvenience.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly polarized due to ongoing renovations. Some guests praise their rooms as very clean and comfortable, highlighting new flooring, bedding, and updated showers. These renovated rooms are often described as sparkling clean with good sound insulation, providing a serene night's sleep. However, a significant number of guests report rooms that are dirty, with stained bedding, sticky floors, peeling wallpaper, and unclean bathrooms. Issues like small bathrooms, rusty fixtures, non-functional lights, and loose grab bars are common. Some rooms are described as stuffy upon arrival, with air conditioning that doesn't work effectively. Guests also frequently mention uncomfortable beds and thin pillows, along with thin walls that allow noise from neighboring rooms. Disturbing reports of roaches, mice, and unpleasant odors (including cigarette and marijuana smoke) are also present, significantly impacting comfort.

Dining & Food Quality
Most guests consistently report that breakfast is not available, despite being advertised online or during booking, leading to widespread disappointment. Many express frustration that the hotel does not offer the complimentary breakfast they expected, with some noting that this has been the case for several years. When any form of breakfast is offered, it is typically limited to basic items like hot water, coffee, juice, instant oatmeal, cold cereal, small muffins, and pre-packaged omelets, which many find to be a "woeful" selection. There are also mentions of non-functional coffee machines in the lobby. While on-site dining is minimal, guests appreciate the hotel's proximity to numerous restaurants and fast-food options within walking distance or a short drive, making it convenient for finding meals off-site and compensating for the lack of hotel breakfast.

Location & Accessibility
The hotel's location is consistently highlighted as a major positive, particularly for travelers needing easy access to the highway. It is described as convenient for an overnight stop or for visiting friends and family in the area. Guests appreciate its proximity to a variety of food options, including restaurants and shopping centers, many within walking distance. While some reviews mention being close to the airport, transportation options can be limited or confusing. Despite being near a major highway and a busy Dairy Queen, many guests report good sound insulation in their rooms, leading to a quiet stay. The parking lot is generally easy to access, even for those pulling a trailer, and is often not full, providing ample space for vehicles.

Staff & Service
Feedback on staff and service is notably mixed, with a strong divide between positive and negative experiences. Many guests praise the front desk staff as friendly, helpful, and professional, highlighting their quick check-in process and willingness to assist with requests, such as drying wet clothing for motorcycle travelers or tracking down lost items. Some staff members are specifically commended for their exceptional customer service and patience, even with guests who have disabilities. However, a significant number of reviews describe staff, particularly management, as rude, unaccommodating, and displaying poor customer service. Guests report issues with staff being unwilling to provide clean towels or sheets, refusing room changes despite severe cleanliness issues, and having negative attitudes during interactions. There are also complaints about staff being absent from the front desk, making it difficult to get assistance, and aggressive behavior regarding check-out times.

Additional Information
Guests frequently report discrepancies between advertised amenities and what is actually available, particularly regarding complimentary breakfast and the availability of rollaway cots. There are also concerns about the hotel's renovation status not being disclosed at the time of booking, leading to unexpected conditions. The hotel's service animal policy has been a point of contention, with some guests reporting issues with charges and restrictions on where service animals can sleep. Accessibility is a recurring concern, as the hotel lacks an elevator, making it challenging for guests with mobility issues to access upper-floor rooms. Some guests also experienced key card malfunctions and issues with billing discrepancies and deposits. Reports of pests like roaches and mice, along with general safety hazards such as exposed electrical outlets and non-functional smoke detectors, are also present, impacting the overall guest experience.