Econo Lodge Inn & Suites Maingate Central

This hotel is primarily noted for its budget-friendly rates, attracting travelers seeking an economical stay. However, guests frequently report significant issues with cleanliness, pest infestations, and a pervasive sense of insecurity due to the surrounding environment. While some appreciate the convenient location, the overall experience is often described as far below expectations, with many guests expressing regret about their choice. The property appears to cater to transient travelers or those with extremely limited budgets who prioritize cost above all else. To avoid disappointment, it is advisable for prospective guests to manage their expectations regarding the hotel's condition and the general atmosphere.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is mixed, often reflecting the property's overall dated condition. The swimming pool receives varied comments, with some guests finding it enjoyable, while others express concerns about its cleanliness and the presence of non-guests. Wi-Fi connectivity is inconsistent, with some reporting it works well, but others experiencing issues, particularly with streaming devices. Parking is generally available, though some guests have noted concerns about the safety of the parking lot due to suspicious activity. A few reviews mention the lack of an elevator, which can be inconvenient for guests with mobility issues or heavy luggage. The absence of an in-room coffee maker is also a point of contention for some.

Cleanliness & Room Comfort
The most significant and consistently negative feedback pertains to cleanliness and room comfort. Numerous guests report severe pest infestations, primarily cockroaches, found in various areas including bathrooms, beds, and common spaces, with some even mentioning bed bugs and ants. Rooms are frequently described as dirty, filthy, and run-down, with visible mold, rust, and stains on sheets, walls, and bathroom fixtures. Many reviews highlight issues such as uncomfortable beds, noisy mattresses, broken bathroom doors, sinking shower floors patched with tape, and holes in walls. The presence of a strong ammonia smell or smoke odor in rooms is also a recurring complaint, significantly detracting from the guest experience.

Dining & Food Quality
The hotel offers a complimentary breakfast, but guest feedback indicates it is consistently subpar and limited. The breakfast typically includes basic items such as waffles, toast, cereal, milk, and coffee. However, many guests express disappointment over the lack of variety, noting the absence of protein options, fresh fruit, or juice. Some reviews mention issues with the breakfast area, such as ants on counters or staff closing the service prematurely. Overall, the breakfast is described as very basic, often failing to meet even low expectations, leading many guests to seek dining options elsewhere.

Location & Accessibility
The hotel's location receives mixed reviews, often praised for its convenience and accessibility to local attractions and main roads. Guests appreciate being close to everything they need, with some areas being within walking distance. The proximity to the highway is also noted as beneficial for travelers. However, a significant number of reviews raise serious concerns about the surrounding environment, describing it as a sketchy or dangerous area. Guests frequently report feeling unsafe due to the presence of suspicious individuals, loud disturbances at night, and general disorder, which can overshadow the convenience of the location.

Staff & Service
Feedback regarding the staff & service is highly polarized. Many guests commend the staff for being friendly, helpful, kind, and providing exceptional customer service, particularly during check-in or when addressing specific issues. However, an equally significant number of reviews describe staff as rude, unprofessional, dismissive, and inattentive, sometimes leading to unpleasant interactions. Common complaints include long waits during check-in, issues with deposit returns taking an extended period or being withheld for minor reasons, and a lack of room cleaning service unless specifically requested, despite being charged for it. Some guests also report difficulties with staff communication and responsiveness to concerns.

Additional Information
Guests frequently encounter unexpected additional fees, such as a "resort fee" or "administrative/Covid-19 fee," which are not always clearly communicated at the time of booking and can significantly increase the final cost. The hotel's deposit policy is a major point of contention, with many guests reporting delays in receiving their refunds or having portions withheld for minor issues like makeup on towels. Some reviews mention the availability of coin laundry facilities on-site, which can be a convenient amenity for longer stays. The overall impression suggests that while the hotel aims for a budget-friendly model, guests should be prepared for potential discrepancies in advertised pricing and challenges with the deposit process.