Econo Lodge Lee - Great Barrington

The hotel's convenient location near major roadways and local attractions is a primary draw, making it a practical choice for budget-conscious travelers and sightseers exploring the area. Guests often find it suitable for an overnight stay or as a base for visiting nearby points of interest like Tanglewood. While opinions on cleanliness and room comfort are notably mixed, the hotel generally offers a basic accommodation experience. The staff attentiveness receives varied feedback, with some guests praising their helpfulness while others report issues with customer service. For those seeking easy interstate access and a straightforward place to sleep, this hotel can serve the purpose. To ensure a smoother experience, it is advisable to confirm all reservation details directly with the hotel and manage expectations regarding the property's overall condition.

Facilities & Amenities
The overall condition of the property's exterior and general upkeep receives frequent comments, with many guests noting a need for significant renovation. Observations include peeling paint on railings and stairwells, and a general dated appearance. While some areas might appear recently refreshed, the property is largely described as old and rundown. Parking is generally available and convenient for guests, often located close to rooms. The hotel offers Wi-Fi, which some guests found to have a strong signal and good bandwidth, allowing for connectivity during their stay. However, the overall impression of the facilities suggests a basic, no-frills environment, with many elements showing signs of age and wear, impacting the perceived value for some visitors.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly varied, ranging from praise for very clean rooms and comfortable beds to reports of significant issues. Many guests found their rooms to be clean, adequately sized, and equipped with comfortable beds and fresh linens, providing a suitable place for rest. However, a substantial number of reviews highlight concerns such as dirty bathrooms, including unclean toilet seats, hair in tubs, and cracked shower surrounds. Some rooms were noted for strong odors, including smoke, and visible dust and stains on surfaces and walls. Issues with lighting, non-functional window treatments, and excessive noise levels from adjacent rooms or outside traffic were also reported. While some rooms include refrigerators and microwaves, their condition can vary. Reports of pests, including fleas and bed bugs, though isolated, are a serious concern for some guests.

Dining & Food Quality
The hotel's complimentary breakfast receives consistently mixed to negative feedback from guests. While it is offered, many describe it as minimal and inadequate, often consisting solely of coffee and pre-packaged sweet pastries. Guests frequently express disappointment with the limited food options, noting the absence of items like bread, bagels, cereals, or fresh fruit, which are typically expected in a continental breakfast. Some reviews mention the coffee being old or the overall selection being "pathetic." While a few guests found the basic offering acceptable for a quick bite, the general consensus is that the breakfast does not provide a substantial or varied start to the day, leading many to seek dining options elsewhere. The lack of more nutritious or diverse choices is a recurring point of dissatisfaction among visitors.

Location & Accessibility
The hotel's central location is frequently highlighted as a significant advantage, offering convenient access to major roadways and various local attractions. Guests appreciate its proximity to destinations like Tanglewood, the Massachusetts Turnpike, and other points of interest, making it an ideal base for exploring the region. The property is often described as quiet despite its accessibility, being set back from main roads, which contributes to a more peaceful stay. Parking is readily available on-site, often close to guest rooms, which adds to the convenience for guests traveling by car. While some guests mention the hotel being a short drive from downtown areas or amenities, its strategic position near key routes makes it a practical choice for those prioritizing ease of travel and access to the surrounding area.

Staff & Service
Feedback on staff interactions and customer service is notably divided. Many guests praise the staff, particularly the women at the front desk, for being friendly, helpful, and accommodating, contributing positively to their stay. They often mention a smooth check-in process and appreciation for the staff's willingness to assist with requests. However, a significant number of reviews report negative experiences, citing instances of rude or unhelpful behavior from some staff members, particularly concerning unresolved issues like billing discrepancies or reservation problems. Guests describe being double-charged, refused refunds, or having their concerns dismissed, leading to considerable frustration and a perception of poor accountability. This mixed feedback suggests that while some guests receive excellent service, others encounter significant challenges with staff responsiveness and problem resolution.

Additional Information
Several important details emerge from guest reviews that do not fit into other categories. The hotel has a pet-friendly policy, which is appreciated by many travelers with animals, though some experienced issues like flea bites or difficulty finding suitable outdoor areas. A recurring and significant concern involves billing errors and unauthorized charges, with numerous guests reporting being double-charged, charged incorrect amounts, or having their cards charged prematurely without consent, often leading to disputes and difficulty obtaining refunds. There are also reports of reservation discrepancies, where bookings made through third-party sites were not properly recognized or were cancelled without notification. Additionally, some guests noted a lack of reliable cell service at the property, which could be an inconvenience for those relying on mobile connectivity.