Econo Lodge Rochester I-90 & I-390

The hotel's most consistently praised feature is its comfortable beds, offering a surprising point of comfort amidst numerous challenges. Its convenient location near shopping areas and major highways also stands out as a practical advantage for guests, making it suitable for quick stops or those needing easy access to the surrounding area. However, the overall guest experience is significantly marred by pervasive issues including widespread uncleanliness, noticeable disrepair, and reports of pest infestations. Despite these considerable drawbacks, the staff generally receives high marks for their friendly and helpful demeanor. This hotel primarily caters to budget-conscious travelers and transient travelers who prioritize an economical stay over extensive amenities or pristine conditions. For those considering a stay, it is crucial to manage expectations regarding the property's general upkeep and be prepared for a very basic accommodation experience, as many aspects fall short of standard hotel expectations.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is mixed, with several areas needing significant improvement. While some rooms are equipped with a microwave and refrigerator, which guests find convenient for storing food and drinks, the functionality of other in-room features is often problematic. Many guests report issues with the AC units, describing them as noisy, ineffective at regulating temperature, or even broken, sometimes requiring guests to unplug them due to constant noise. The phone chargers in rooms are frequently noted as non-functional or dirty. Furthermore, the key card system often malfunctions, requiring multiple attempts or assistance from staff to gain room access. While Wi-Fi is available and generally works well, the advertised fitness center is reportedly non-existent, leading to disappointment. Some guests appreciate the availability of hot water with good pressure, but the lack of an iron or ironing board and the absence of a dresser in some rooms are minor inconveniences.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms present a significant area of concern for many guests, though the comfortable beds are consistently highlighted as a positive aspect, often being the sole redeeming feature. A pervasive smoke smell is frequently reported in both rooms and hallways, even in designated non-smoking areas, sometimes accompanied by other unpleasant odors. A major issue repeatedly cited is the presence of cockroaches and, alarmingly, bed bugs, leading to highly distressing experiences for numerous visitors. Guests describe rooms as generally filthy, with dirty floors, stained linens, and visible dust. The bathrooms are a particular source of complaint, often noted for their uncleanliness, mold, broken fixtures, and lack of basic amenities like soap or functional drains. Noise levels are also a common problem, with guests reporting disturbances from noisy AC units, road traffic, and loud activities in adjacent rooms or hallways, indicating poor soundproofing. Overall, the rooms are frequently described as run-down and poorly maintained, with visible damage and disrepair.

Dining & Food Quality
Feedback regarding dining options at the hotel is largely negative, primarily due to the consistent absence of breakfast service. Despite being advertised on various platforms, guests repeatedly report that no breakfast is provided, leading to disappointment and frustration. While there is no in-house restaurant or room service, some guests note the convenience of nearby external dining establishments. The hotel does offer coffee in the lobby, with some reviews mentioning its availability 24 hours a day, which is a small convenience for early risers or those needing a hot beverage. However, coffee makers are not typically found in the individual guest rooms. The lack of any substantial on-site dining options means guests must seek food and beverages elsewhere, which can be an inconvenience, especially for those expecting a more comprehensive hotel experience.

Location & Accessibility
The hotel's convenient location is a consistent positive, placing guests within easy reach of various points of interest. It is well-situated near shopping areas, including a mall, and offers good highway access, making it a practical choice for travelers passing through or needing to reach specific destinations quickly. Many guests appreciate its proximity to a variety of food establishments and other essential services like gas stations. However, the immediate surrounding area is frequently described as sketchy, with some guests reporting concerns about safety, including observations of police presence and individuals loitering or smoking outside. Accessibility for guests with mobility challenges is also noted as an issue, with the main entry being particularly difficult for wheelchair users. While parking is available, some guests mention a need for more designated accessible spaces.

Staff & Service
The hotel staff consistently receives high praise for their friendly and helpful demeanor, often being highlighted as the most positive aspect of a guest's stay. Many reviewers commend the front desk team for being pleasant and accommodating, making the check-in process notably easy and painless. Staff members are frequently described as kind, attentive, and genuinely willing to assist guests with their needs. However, despite the staff's positive attitude, their ability to resolve significant room issues like cleanliness or maintenance problems is often limited, leading to ongoing guest frustration. While staff are generally responsive to requests, such as moving rooms due to pest issues, the underlying problems persist. Overall, the staff's commitment to providing good service is evident, even when faced with challenges related to the property's condition.

Additional Information
Several unique and important details emerge from guest reviews that do not fit into other categories. A notable and concerning observation is the presence of Narcan drug antidote on the wall near the check-in desk, which some guests found alarming and indicative of the surrounding environment. The hotel is frequently noted for housing long-term guests, with some observations of individuals living out of their cars in the parking lot, contributing to a perception of a less traditional hotel setting. Security is a recurring theme, with reports of broken door locks and external doors being propped open, raising concerns for guest safety. While some rooms have undergone recent refurbishments with new furniture and appliances, many reviews indicate that these updates are not universal, and the property largely remains dated and in need of significant overhaul.