Positive Reviews
positive:
New look rooms at affordable prices
Many reviewers appreciated the smart new look rooms, describing them as clean and comfy. It also appealed that the rooms were well-equipped with ironing equipment, flat-screen TVs and coffee-making facilities. The cosy beds proved popular with lots of guests. Budget-minded visitors felt their stays represented reasonable value for money due to the low-cost room rates.
positive:
Thumbs-up for breakfast and customer service
Reviewers travelling with their four-legged friends loved the pet-friendly policy. Guests also frequently said they were well looked after by attentive, friendly and obliging employees who provided a swift check-in and good service. The free coffee service and complimentary continental breakfast were a hit with many travellers.
positive:
Popular city centre location
This hotel's city centre location appealed to guests as it put them close to bars and shopping options plus bus stops and places to eat. Visitors to Sacramento Convention Center frequently commented that the hotel's location suited them well as it was just a short walk away. Drivers said they enjoyed hassle-free access to local attractions, sports venues, shopping centres, golf courses, amusement parks, beauty spots and the airport. The free parking was another plus.
Negative Reviews
negative:
Claims of temperamental free Wi-Fi
Although many guests welcomed the free Wi-Fi service, some criticized the network for occasionally offering sluggish speeds and a weak signal.
negative:
Cleanliness and maintenance issues
Maintenance and cleanliness problems bothered travellers in some rooms. These included bathrooms and carpets that could have been more comprehensively cleaned plus patches of tired-looking decor. Several critics mentioned encounters with cockroaches.
negative:
Obstacles to sleep encountered
There were reports that some of the rooms could have done with more blackout curtains. Light sleepers occasionally blamed thin walls for enabling them to hear nuisance noise from neighbouring rooms. Furthermore, road noise was reportedly audible in certain rooms.