Econo Lodge White Pine Morristown I-81 & I-40 Split

This hotel is frequently chosen for its affordability and convenient highway access, making it a practical choice for budget travelers, road trippers, and pet owners seeking a simple overnight stay. While many guests appreciate the value, recurring themes highlight the need for significant maintenance and updates across the property. The overall experience is often described as basic, with some guests finding the staff helpful and rooms clean, while others encounter significant issues. To ensure a smoother experience, it is advisable for guests to confirm their room's condition upon arrival and clarify any deposit policies beforehand, as these are common points of contention.

Facilities & Amenities
Guest feedback on facilities and amenities is mixed, often reflecting the hotel's older nature. While some rooms are noted to have refrigerators and microwaves, their functionality can be inconsistent, with reports of non-working units. Wi-Fi is generally available, though its reliability varies. The air conditioning and heating systems are frequently mentioned as problematic, either being ineffective, noisy, or completely non-functional, leading to uncomfortable room temperatures. Guests also report issues with TVs not working or having limited channels, and in-room coffee makers often lack accompanying coffee supplies. The hotel offers parking, which is generally convenient, but some guests note the presence of gravel lots or a lack of space for larger vehicles like semi-trucks. A significant number of reviews mention unexpected and high deposits, with specific card types sometimes not accepted.

Cleanliness & Room Comfort
Cleanliness and room comfort receive highly varied feedback. While some guests find their rooms adequately clean, many report significant issues, including persistent smoking odor even in non-smoking rooms, stained linens, burn holes in bedding, and visible dirt on floors and walls. Infestations of ants, spiders, and even bed bugs are reported by several guests, causing considerable discomfort. The room condition is a frequent concern, with numerous mentions of older, rundown interiors, holes in walls, water damage, and broken fixtures such as loose toilets, non-working outlets, and faulty lights. Door gaps are commonly cited, compromising privacy and allowing noise and drafts. While some guests describe the beds as comfortable, many find them uncomfortable, too soft, or as stiff as plywood, with pillows often described as poor, thin, or insufficient. Noise levels from both interstate traffic and other guests are also a common complaint.

Dining & Food Quality
The complimentary breakfast offered by the hotel receives predominantly negative feedback. Many guests express disappointment with the lackluster and minimal selection, often consisting only of waffles, cereal, and mini muffins. There are frequent complaints about the absence of essential items like coffee, juice, milk, or any form of protein, such as boiled eggs, which are sometimes available but often run out quickly. Guests report that staff are often unresponsive or rude when asked about replenishing items. The coffee itself is frequently described as bad or unavailable. Overall, the breakfast is generally perceived as insufficient and not a highlight of the stay, with many guests opting to seek food elsewhere.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, particularly its convenient highway access right off the interstate. This makes it an ideal stop for road trippers and those needing quick access to major routes. Guests appreciate its proximity to various fast food establishments and gas stations, providing easy options for meals and refueling. However, this proximity to the interstate also means that interstate noise is a common issue, impacting the quietness of the rooms. While parking is generally available and convenient, some guests note that the hotel does not accommodate semi-trucks. A few reviews mention concerns about the surrounding area, describing it as "sketchy," though the hotel itself is generally considered safe.

Staff & Service
Feedback regarding staff & service is highly polarized. Many guests praise the friendly staff, highlighting their helpful and attentive demeanor, particularly during check-in or when addressing immediate needs. Some specific individuals are noted for their positive attitudes and willingness to assist. However, a significant number of reviews describe staff as rude, uninterested, unprofessional, or dismissive, especially when guests raise concerns about room issues, deposits, or pet accidents. The check-in process can be slow, with reports of long waits and unexpected fees for early check-in. Housekeeping is frequently criticized for not replacing towels, not cleaning rooms adequately, or even entering rooms uninvited. Guests often report difficulty obtaining extra towels or pillows, with staff sometimes refusing requests or being unhelpful.

Additional Information
The hotel's pet policy is a notable feature, allowing guests to travel with their animals for an additional fee, though some guests find the fee unexpectedly high or encounter unhelpful staff when dealing with pet-related incidents. A recurring issue is the deposit policy, with many guests surprised by the requirement for a substantial deposit, which cannot always be paid with cash or certain card types, leading to denied stays and lost booking fees. The hotel's refund policy is also a point of contention, with guests reporting difficulty obtaining refunds for unsatisfactory stays or early departures. Some reviews mention construction noise impacting their stay, particularly during daytime hours. There are also reports of unexpected water supply issues, including complete loss of water or lack of hot water. The hotel reportedly has a local resident policy that prevents residents from the immediate area from staying.