Eden Resort and Suites, BW Premier Collection

This resort is widely recognized for its extensive recreational facilities, including multiple pools and a variety of outdoor games, making it a memorable destination. It is particularly well-suited for families seeking a comprehensive vacation experience, as guests often find everything they need on-site without having to leave. Couples also appreciate the luxurious atmosphere and dedicated adult-only areas for a relaxing getaway. Many guests consistently highlight the hotel's overall cleanliness and the exceptional friendliness of the staff. For a more tranquil stay, it is advisable to request a room away from high-traffic areas like event spaces or main hallways, as some guests have noted noise disturbances. Additionally, those planning to fully utilize the outdoor amenities should confirm seasonal availability.

Facilities & Amenities
The resort offers an impressive array of facilities and amenities designed to cater to a diverse range of guests. A major highlight is the extensive pool complex, featuring both indoor and outdoor pools, a dedicated splash zone, a hot tub, and a sauna. Most guests praise the variety of outdoor games available, including billiards, shuffleboard, ping pong, basketball hoops, bocce ball, mini golf, and cornhole, which provide ample entertainment, especially for families. The fitness center is also well-regarded. While many appreciate the availability of Wi-Fi, some guests have reported issues with connectivity. The villas are frequently noted for their spaciousness and often include full kitchens and balconies, offering a more private and extended stay option. However, some guests have experienced the indoor pool becoming crowded and have noted concerns about its cleanliness at times.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is largely positive, with many describing rooms as immaculate, spotless, and well-maintained. The spaciousness of the rooms, including the villas, is consistently praised, offering ample space for relaxation. Most guests find the beds comfortable, ensuring a restful sleep, though some have reported them as uncomfortable or too firm. In-room amenities such as balconies, mini-fridges, and microwaves are appreciated. However, there is notable mixed feedback regarding cleanliness, with some guests reporting issues like hair in showers, dusty surfaces, or a musty smell in certain areas. Noise levels also vary; while some rooms are quiet, others experience disturbances from hallway activity, street noise, or events, particularly in rooms near high-traffic areas or those with hardwood floors in upper units.

Dining & Food Quality
The resort offers several dining options, including a main restaurant and a bistro. Most guests praise the breakfast buffet for its delicious and plentiful selections, often highlighting its value, though some find certain items like pancakes or waffles to be overpriced. The restaurant and bar generally receive positive comments for their food quality and atmosphere, with many guests enjoying the convenience of on-site dining. The bar is particularly noted for its friendly bartenders and well-made drinks. However, feedback on room service is largely negative, with guests reporting difficulties reaching staff, incorrect orders, and issues with food quality, including overcooked items and expired products. Some guests also found the bistro's service to be slow or inattentive at times, and a few felt the overall food options were limited or overpriced.

Location & Accessibility
The resort boasts a highly convenient and central location, making it an excellent base for exploring the surrounding area. Guests appreciate its proximity to major attractions such as Amish country, downtown Lancaster, and various entertainment venues, including those popular with families. The hotel is also well-situated near shopping and a wide array of restaurants, providing numerous options for guests who wish to venture out. Parking is generally described as ample and easily accessible, though some guests staying in the villas have noted that parking can be a bit of a walk from their specific units, especially when the resort is busy. The presence of a nearby gas station and supermarket further adds to the convenience. However, some guests in villas located closer to the main highway have reported significant road noise, impacting their stay.

Staff & Service
The staff and service at the resort generally receive overwhelmingly positive feedback, with guests consistently praising their friendliness, professionalism, and attentiveness. Many reviewers highlight the staff's willingness to go above and beyond to assist guests, contributing significantly to a positive experience. The check-in and check-out processes receive mixed reviews; while many describe them as smooth and quick, a notable number of guests have reported long wait times, particularly during busy periods, and issues with rooms not being ready on time. Housekeeping is often commended for maintaining clean rooms, though some guests have experienced inconsistencies, such as rooms not being serviced daily or specific items not being replaced. Feedback on management is also mixed, with some guests reporting dismissive responses to concerns, while others appreciate their efforts to resolve issues.

Additional Information
Guests should be aware of several specific policies and unique aspects of the resort. The hotel maintains a pet-friendly policy, accommodating guests traveling with their animals. There are specific rules regarding pool access on check-in days, with guests typically unable to use the pools before 2 PM unless a cabana is rented. Some guests have expressed frustration with the hotel's strict policy against bringing outside food for use with on-site barbecue facilities. A few guests have reported issues with overcharges or delays in receiving deposits back after their stay. There have also been multiple reports of false fire alarms, sometimes occurring in the early morning hours, which caused significant disruption and concern due to perceived slow staff response. Additionally, some guests have noted instances of marijuana smell on certain floors, which was not adequately addressed.