Hotel El Eden

The hotel offers a unique and private experience, characterized by its private garages for each room and an adults-only atmosphere, often featuring private pools or jacuzzis. This distinctive setup makes it particularly appealing for couples seeking a romantic or discreet getaway, as well as individuals desiring peace and quiet. Guests frequently highlight the hotel's modern design and overall cleanliness. However, it is crucial for travelers to understand the hotel's specific nature, as it is primarily designed for short, intimate stays and is not suitable for families with children. To ensure a comfortable visit, guests should be aware that some rooms feature an open-concept bathroom design with limited privacy. Additionally, it is advisable to confirm the hotel's adult-only policy and hourly rental options before booking, especially if your travel purpose is not aligned with this specific type of accommodation.

Facilities & Amenities
The hotel provides a range of facilities designed for privacy and comfort, with a notable emphasis on private garages directly accessible from each room, allowing for discreet entry and exit. Many rooms boast luxurious private pools or jacuzzis, which guests often describe as clean and warm, offering a relaxing retreat. For convenience, a unique pigeon hole system allows staff to deliver room service directly to the room without direct interaction. Guests generally find the air conditioning to be effective and the hot water supply reliable. However, some guests have noted limitations, such as a lack of closet space or dressers in rooms, requiring creative storage solutions for longer stays. Additionally, the television channels are primarily in Spanish, and some guests have experienced issues with the Wi-Fi connectivity.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness, describing rooms as spotless and well-maintained, even by those who are particularly discerning. The bed sheets and towels are frequently noted for their pristine condition. However, feedback on room comfort is mixed, with some guests finding the beds to be uncomfortable due to thin mattresses, leading to restless nights. A recurring point of concern is the bathroom privacy, as many rooms feature an open-concept design with see-through walls that do not extend to the ceiling, which may not suit all guests. While large showers are appreciated, some guests have reported issues with hot water availability or a sewer smell from the bathroom sink. Additionally, guests often need to request a blanket, as only thin sheets are provided. Minor issues like ants in the room have also been reported.

Location & Accessibility
The hotel's location is generally described as excellent for its intended purpose, offering a convenient base for short stays and island exploration. A key feature contributing to its accessibility and privacy is the provision of private garages for each room, allowing guests to park their vehicles directly and discreetly. These garages are noted for being spacious. While this setup is highly valued for its convenience, it is important to note that the hotel is not situated close to the airport, with travel times of approximately 45 minutes each way. This makes it less ideal for travelers seeking immediate proximity to air travel hubs. Despite this, the overall accessibility provided by the private parking and the hotel's general placement is considered a significant advantage by many guests, facilitating easy movement around the area.

Staff & Service
The hotel staff consistently receives high praise for their attentiveness, helpfulness, and friendly demeanor, with many guests highlighting their accommodating nature. While there is no traditional front desk, guests can contact staff at any hour via an in-room phone for assistance, and personnel are readily available to address needs, even late at night. Most guests report a positive experience with customer service, noting that staff are generally pleasant and willing to resolve issues. However, some guests have encountered a language barrier with certain staff members, though an English-speaking manager is typically available on-site if needed. There have been isolated reports of service delays, such as difficulties obtaining coffee in the morning due to shift changes, and occasional issues with towel replacement or the availability of additional pillows.

Additional Information
Guests frequently recommend the hotel for short stays, often describing it as a good and relaxing option, particularly for a night or two. Many find the experience to be unique and enjoyable, with some guests returning for special occasions like anniversaries. The hotel operates without a traditional office, but staff are available around the clock to assist guests, even during late-night arrivals. However, some guests have reported noise disturbances throughout the night, stemming from both street dogs and the frequent opening and closing of private garages by other guests. There have also been isolated complaints about a large, aggressive dog on the property causing early morning noise. Guests should also be aware that television channels are limited and primarily in Spanish.