Hotel El Olimpo

This hotel offers a practical and comfortable stay, particularly appealing to budget-conscious travelers and sightseers due to its excellent location in the historic center, allowing easy access to attractions on foot. A notable feature is the rooftop pool and jacuzzi, providing a refreshing escape after a day of exploring, though some note its unfinished appearance or limited availability. Guests frequently highlight the hotel's consistent cleanliness, the comfort of its rooms, and the generally friendly and attentive staff. It's well-suited for families and couples seeking a convenient base from which to explore the city on foot, offering a quiet place to rest. While many appreciate the overall value, some guests report significant issues with booking discrepancies and inconsistent service. To ensure a smoother experience, it is advisable to confirm all reservation details directly with the hotel prior to arrival, especially if booking through third-party sites, and to clarify any additional charges or policies upfront.

Facilities & Amenities
The hotel provides essential amenities for a comfortable stay, with most rooms featuring a television and air conditioning, which guests find sufficient for a good night's sleep. Many appreciate the availability of hot water, a detail not always found in similarly priced accommodations. Room access and electricity are typically managed via a card system, adding a layer of security. A significant draw is the rooftop pool and jacuzzi, offering a pleasant space for relaxation after sightseeing, though some guests have noted that the pool may appear unfinished or was not always operational. While Wi-Fi is available, some guests experienced poor signal strength within their rooms. It is worth noting that some rooms lack expected features like a wardrobe or a refrigerator, and a few guests found the number of power outlets to be insufficient.

Cleanliness & Room Comfort
Guests generally commend the hotel for its cleanliness, with many describing the rooms and beds as well-maintained. The comfortable beds and spacious rooms contribute to a restful experience, ensuring guests sleep soundly. However, feedback on room comfort is mixed regarding noise levels; some guests, particularly those on lower floors, reported significant noise from other guests, the street, or early morning activities, indicating a lack of soundproofing. While most rooms are clean, a few isolated reports mentioned a dirty room or the presence of a cockroach. Additionally, some guests were disappointed by the absence of a wardrobe or refrigerator in their rooms, contrary to what they expected. There were also complaints about bathroom doors not closing properly and a lack of daily housekeeping, including no changes of sheets or towels during multi-night stays.

Dining & Food Quality
Feedback on dining and food quality is notably varied. Many guests praise the breakfast as delicious and a welcome addition to their stay, highlighting its quality and the convenience of having it available. However, a significant number of reviews indicate that the breakfast variety is limited, with the same options served daily, leading to a monotonous experience for longer stays. Some guests found the breakfast to be very basic or even described it as horrible and cheap, with one report of it not being provided despite being advertised as included. More concerning are several severe complaints about the general food quality, including reports of raw chicken and expired food causing illness, which are serious issues for a few guests. The hotel's bar on the terrace was also noted by one guest as never being operational.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, placing guests within easy walking distance of the historic center, the bay, and numerous tourist attractions, as well as various restaurants and shops. This prime position allows guests to explore the city conveniently on foot, minimizing the need for transportation. However, the immediate surrounding area receives mixed reviews; while the hotel itself is considered safe, some guests found the street to be lonely, dark, or to have an unpleasant smell at night, with a noticeable presence of homeless individuals. Regarding parking, the hotel does not offer its own dedicated facilities. Instead, it has a convenient arrangement with a nearby public parking lot, though guests should be aware that this service incurs an additional fee.

Staff & Service
The staff generally receives high praise for their friendliness, attentiveness, and helpfulness, with many guests commending their excellent human quality and willingness to assist with needs. Specific individuals are often highlighted for their cordiality and welcoming attitude. However, a recurring and significant concern revolves around booking and reservation discrepancies. Many guests reported issues such as the hotel not honoring prepaid bookings made through third-party sites, claiming no record of the reservation, or attempting to charge significantly higher rates upon arrival for additional guests or rooms. There were also isolated reports of unprofessional conduct, including staff arguing with guests, laughing at names, or being curt. Additionally, some guests experienced a lack of daily housekeeping and felt pressured regarding check-out times.

Additional Information
A prominent issue frequently mentioned by guests pertains to reservation management and payment policies. Numerous reviews detail frustrating experiences where the hotel either did not have a record of a prepaid booking, refused to honor reservations made through certain online travel agencies, or attempted to charge significantly higher rates than initially agreed upon, sometimes even for additional guests. This inconsistency in booking confirmation and pricing transparency led to considerable inconvenience and dissatisfaction for many. Furthermore, several guests reported an unexpected 5% surcharge for card payments, a policy that was not clearly stipulated during the booking process and caused frustration. These operational discrepancies suggest a need for improved communication and consistency in hotel policies to prevent future guest dissatisfaction.