El Palauet Royal Suites

The hotel is celebrated for its stunning architecture and the unique transformation of a historic, century-old apartment building into spacious, modern suites. This distinctive approach provides guests with an experience akin to staying in a luxurious private residence, making it a memorable choice for families seeking ample space and separate rooms, as well as couples desiring an upscale and unique retreat. Its central location also makes it highly appealing to sightseers and luxury travelers looking to explore the city's attractions. While the hotel offers an exceptional blend of historical charm and contemporary comfort, some guests note the occasional vibrations and noise from the subway line running beneath the building. To ensure a more tranquil stay, guests might consider requesting a room on a higher floor. Additionally, be aware that the unique suite layouts often feature open-plan bathrooms, which may not suit everyone's preference for privacy.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, noting that rooms are well-maintained and tidied daily, contributing to a pleasant stay. The accommodations are frequently described as spacious and comfortable, often resembling full apartments with multiple bedrooms, living areas, and dining spaces, which is particularly appreciated by those traveling with family. However, a recurring point of concern is the bathroom layout, which many guests find lacks adequate privacy due to open designs, partitions, or transparent doors and mirrors that expose the shower or toilet area to the main room. This design choice, while perhaps intended to enhance visual spaciousness, is widely considered impractical. Furthermore, many reviews highlight significant noise issues, including audible street sounds at night and noticeable vibrations and rumbling from the subway passing beneath the building, which can disrupt sleep. Some guests also reported issues with air conditioning effectiveness and light controls not functioning as expected, alongside occasional maintenance needs within the rooms.

Dining & Food Quality
The hotel's breakfast service, primarily delivered as room service, receives mixed but generally positive feedback. Many guests describe the breakfast as "amazing" and "superb," appreciating the convenience of having it set up directly in their suite at a requested time. The quality of the food, including options like poached eggs and bacon, is sometimes inconsistent, with a few guests noting issues such as overcooked items or delays in delivery. While some found the coffee and fruit portions variable, the overall sentiment is that the breakfast is a valuable and enjoyable amenity. The hotel does not operate as a full-service establishment with extensive on-site dining options beyond breakfast room service. However, guests frequently mention the convenience of having a market and several restaurants located just a short walk away, providing ample choices for other meals.

Location & Accessibility
The hotel boasts an excellent and central location, consistently highlighted by guests as one of its strongest assets. It is ideally situated within easy walking distance of numerous sightseeing places, shopping districts, and a wide array of restaurants, making it highly convenient for exploring the city. The surrounding area is described as safe and pleasant for both daytime and nighttime strolls. Its proximity to a major subway station is a significant advantage for public transport access, though this also contributes to the aforementioned noise and vibrations experienced within the building. While the hotel is well-placed for urban exploration, some guests noted that the historical building's entrance, featuring stairs, can pose a challenge for accessibility, particularly for those with strollers or mobility needs. Limited information is provided regarding on-site parking, with one review mentioning parking available next to the hotel.

Staff & Service
The hotel staff consistently receives overwhelming praise for their exceptional service, friendliness, and professionalism. Guests frequently describe them as "helpful," "attentive," "accommodating," and "impeccable," noting their dedication to making guests feel welcome and "at home." The team is highly responsive to requests, with many guests highlighting their ability to fulfill special arrangements, assist with dinner reservations, and provide valuable local recommendations for attractions and dining. Communication is often facilitated smoothly via WhatsApp, allowing for quick and efficient assistance. While most interactions are positive, a few guests experienced difficulties reaching the reception by phone, necessitating in-person visits for assistance. Despite isolated reports of understaffing or issues with specific services like the elevator or luggage assistance, the overall sentiment is that the staff's commitment to guest satisfaction is a defining and highly appreciated aspect of the stay.