Element Spring Valley

The hotel's spacious rooms with full kitchenettes are a standout feature, providing an apartment-like experience that makes it memorable for longer stays or for guests who prefer self-catering. Guests frequently commend the hotel's overall cleanliness, its modern design, and the generally friendly and helpful staff. The complimentary breakfast, often featuring made-to-order options, is also a highly praised aspect. This hotel is particularly well-suited for families seeking comfortable, extended stays with kitchen facilities, and business travelers who appreciate the spacious accommodations and convenient amenities. It also appeals to road trippers looking for a comfortable overnight stop with good value. To enhance your stay, consider utilizing the full kitchen amenities for meals, and be aware that parking near the main entrance can be limited, so exploring alternative parking areas might be beneficial, especially during peak times.

Facilities & Amenities
The hotel offers a range of well-regarded amenities, including an indoor pool that many guests find warm and enjoyable, particularly for children. However, access to the pool often requires a reservation, and some guests noted it can close earlier than expected. The fitness center is consistently praised for being excellent, spacious, and well-equipped with a variety of machines. The lobby areas are described as beautiful, spacious, and comfortable, fostering a community-like atmosphere, though some guests mentioned issues with the fire pit not always being operational or accessible. Guests generally appreciate the availability of free Wi-Fi throughout the property. While a laundry service is available, some reviews indicated that the machines were occasionally out of order. The hotel also provides water filters in the rooms, a thoughtful touch.

Cleanliness & Room Comfort
Guests largely commend the hotel for its cleanliness, describing rooms as immaculate, well-maintained, and modern. The spacious rooms often include a full kitchenette equipped with a full-sized refrigerator/freezer, dishes, pots, and pans, which is a significant convenience. Bathrooms are noted as nice and large, with excellent showers providing good hot water and pressure. While many find the beds comfortable, some guests reported them as too soft or even terrible, and the sofa beds are frequently described as uncomfortable or not properly prepared with linens upon arrival. Noise can be an issue, with some guests experiencing disturbances from trains, highway traffic, or loud guests in the hallways. A few isolated reports mentioned issues like dirty sheets, clogged sinks, or general wear and tear in older rooms, and some noted a lack of hot water in showers.

Dining & Food Quality
The complimentary breakfast receives mixed but generally positive feedback, with many guests praising its quality and variety, often exceeding typical hotel offerings. A highlight for many is the made-to-order station, featuring items like egg frittatas, omelets, and avocado toast. The hotel also provides a coffee machine that dispenses a range of specialty drinks, including espresso, which is highly appreciated. While some guests found the breakfast to be excellent and delicious, others expressed disappointment with limited options, particularly for hot food, or noted that items like chicken sausage and eggs were sometimes served cold. A few guests mentioned issues with the espresso machine being out of order. In addition to breakfast, the hotel occasionally offers complimentary bread, cheese, and tea in the lobby during the evenings.

Location & Accessibility
The hotel's location is generally considered convenient, offering easy access to the highway and placing guests within a short drive of destinations like West Point. A significant advantage is its proximity to a Target store and other shopping centers, which are often within walking distance. However, the hotel's placement behind a large mall can make it confusing to find initially, with some guests noting a lack of clear signage for the main entrance. While there is plenty of parking available, finding a spot directly in front of the hotel can be challenging, especially late at night, leading some to park in less well-lit areas. Some guests also reported noise from nearby train tracks and the highway. The surrounding area is described by some as remote or not ideal, though the hotel itself is considered safe.

Staff & Service
The majority of guests praise the staff for being exceptionally friendly, helpful, and attentive, contributing significantly to a positive stay. Many reviews highlight their professionalism and willingness to go above and beyond to assist guests with various requests, from providing extra linens to resolving issues. The check-in process is generally described as quick and smooth. However, there are notable instances of negative feedback, with some guests reporting encounters with staff who were perceived as rude, unaccommodating, or dismissive, particularly concerning issues like room preparation or maintenance requests. Housekeeping service also received mixed comments, with some guests noting that rooms are only cleaned every few days, which was unexpected for them. Overall, the staff's dedication to service is a recurring theme, despite a few isolated negative experiences.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with their animals, allowing them to bring their companions along for the stay. However, some guests noted that finding suitable outdoor areas for pets to relieve themselves nearby could sometimes be a challenge. A distinctive aspect of the hotel's amenities is the requirement for pool reservations, which, while occasionally perceived as an inconvenience by some, ensures a more private and less crowded swimming experience for those who plan ahead. Housekeeping services are typically provided every three days, a policy that some guests found surprising and different from daily cleaning services they might expect. Additionally, the hotel features an outdoor fire pit area, which, when operational, offers a pleasant and inviting space for guests to relax and socialize in the evenings, though a few reviews indicated it was not always available or working during their stay.