Ellbee Ganga View

The hotel offers a memorable stay, particularly noted for its prime location near the sacred Triveni Ghat and the Ganga River, making it an ideal choice for spiritual travelers and sightseers seeking to experience the local culture and the renowned Ganga Aarti. Guests frequently highlight the attentive staff, comfortable rooms, and delicious food as key elements contributing to a positive experience. The hotel's unique position allows for stunning views of the Ganga from certain areas, providing a serene backdrop for relaxation. It is also well-suited for families due to its spacious accommodations and the staff's willingness to cater to specific needs, such as preparing special meals for children. To enhance your visit, guests recommend taking advantage of the hotel's guidance for the Ganga Aarti and considering a room on a higher floor for potentially better river views.

Facilities & Amenities
Guests generally find the hotel's facilities to be satisfactory, with many appreciating the availability of free Wi-Fi to stay connected. The hotel offers unique complimentary services such as morning yoga sessions and an evening high tea, which are well-received additions to the stay. A traditional welcome drink and flower mala upon arrival, along with a complimentary bottle of Ganga Jal upon departure, add a thoughtful touch to the guest experience. However, some guests have noted inconsistencies with in-room amenities, reporting issues such as non-functional air conditioning, televisions lacking paid channels, and the absence of a mini-fridge or mini-bar. While the hotel provides RO water, some guests expected bottled water. There are also mentions of the elevator being noisy or occasionally out of service.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed, though many guests describe the rooms as good, clean, comfortable, and spacious, often with a pleasant vintage vibe. The beds are frequently praised for their comfort, ensuring a restful sleep. However, a notable number of guests reported significant issues, including a pervasive bad smell (attributed to insecticides, dampness, or proximity to a dumpyard), dust, hair, and even cockroaches in bathrooms. Some found rooms to be shabby or badly maintained, with stained sheets and leaking air conditioning units. While some bathrooms are described as neat and clean, others lacked toilet paper or had old plumbing fixtures and non-working showers or bathtubs without curtains, leading to wet floors.

Dining & Food Quality
The hotel's dining experience receives varied feedback, with many guests highly praising the food quality as excellent and delicious, particularly at the rooftop restaurant, "The Sitting Elephant," which also offers stunning views. The breakfast buffet is often described as having a good spread and being sumptuous, with options like dosa and idli. Guests appreciate the kitchen's flexibility in preparing food as per requirements, including early morning packed breakfasts and special meals for children. Conversely, a significant number of reviews indicate that the food can be overpriced, mid-quality, tasteless, or served cold. Some guests experienced slow service in the restaurant or found the breakfast spread to be poor in quality or presentation, with long waiting times for items.

Location & Accessibility
The hotel's central location is a significant draw, placing guests within easy walking distance or a short auto ride (10-15 minutes) of the Triveni Ghat and the Ganga River, which is ideal for attending the daily Ganga Aarti. Guests appreciate its proximity to the marine drive for pleasant walks and other local attractions. However, some guests found the location to be less convenient for exploring the wider Rishikesh area, noting that popular spots can be a 30-minute drive through crowded streets. A recurring concern is the hotel's proximity to a large dumpyard at the rear, which some guests reported caused unpleasant smells, flies, and dust. Parking is available, though some guests mentioned it can be limited or unavailable after certain hours.

Staff & Service
The staff consistently receives high praise for being very good, friendly, helpful, cooperative, attentive, and courteous. Many guests highlight their hospitality and willingness to go the extra mile, such as providing guidance for the Ganga Aarti, assisting with luggage, and even creating towel art in rooms. The check-in process is generally described as smooth, and room service is noted for being fast and accommodating. However, a minority of guests reported instances of unprofessional or rude behavior from some staff members, particularly at the reception, and noted issues with slow service or unresponsiveness to requests for basic amenities like water or toiletries. Despite these isolated incidents, the overall sentiment towards the staff is overwhelmingly positive.

Additional Information
The hotel offers several unique and thoughtful touches that enhance the guest experience. These include the delightful towel art created by housekeeping staff, which adds a charming and personalized element to the rooms. Guests also appreciate the complimentary morning yoga sessions and the evening high tea, which are often included in the stay package. A traditional welcome with a flower mala and a special Buransh welcome drink are frequently mentioned as pleasant first impressions. Upon departure, guests receive a complimentary bottle of Ganga Jal, a meaningful gesture for many. However, some guests encountered issues with the hotel's GST invoice policy, where invoices could not be provided if the GST number was from another state, leading to inconvenience for business travelers.