Eloisa is a family-friendly hotel situated in the centre of Puerto Vallarta that features two outdoor swimming pools, a restaurant, a bar and seventy-seven spacious rooms and suites.
Traditionally-decorated guest rooms are air-conditioned and are available in Standard, Studio and Suites. Amenities include complimentary toiletries, satellite television, coffee and tea facilities, and a refrigerator.
Internet service is available around the property as are a currency exchange desk and car rental service.
The on-site restaurant serves a variety of Mexican dishes and room service is available.
Eloisa is located in close proximity to many attractions including The Malecon and Puerto Vallarta Zoo. Several beaches nearby including Playa de Oro and Playa de Los Muertos. Surfing, diving, snorkelling, fishing and whale watching are some of the activities enjoyed in the area.
Guests need not walk far to reach restaurants, shops and attractions. Everything is within a few minute's walk and anything further away is easily reached via an extensive public transit system that has stops close to the hotel. A lovely beach is only a block away.
Great Breakfast with Great Service
Breakfast is the most important time of day at this hotel and it shows in all the preparation that goes into preparing a healthy, wholesome, filling breakfast that includes fresh fruit, juice, cereals and much more.
The Rooftop Terrace is Awesome
The beautiful rooftop terrace is a favourite among guests to this hotel because it is the perfect place to relax any time of day. The view overlooking the ocean is spectacular and the swimming pool is always warm and clean.
Small and Unkempt Rooms
The guest rooms at this hotel are so small, there's hardly any room to move around or store luggage. Guests also reported that the beds are very uncomfortable, the air conditioning doesn't work properly and some amenities are missing. There is also a shortage of towels, broken appliances, dirty floors, dated decor, tattered furniture and a shortage of hot water.
It's Very Noisy Around the Hotel
Guests reported that it gets noisy around the hotel during the day and night. Loud conversations in nearby rooms, traffic on the street outside and various activities going on in the square in front of the hotel are some of the noise sources reported.
Unhelpful, Unfriendly Staff
Staff members at this hotel don't seem too concerned about their work or their guests. They're slow to respond to issues if they respond at all, they don't provide information when called for, they're unfriendly when dealing with guests and they don't seem to care about inconveniencing them.