Hotel Embassy Suites by Hilton Charleston (Charleston, USA)

The front desk staff frequently receive rave reviews for their personable and professional customer service. Guests often comment on their genuine smiles and welcoming manner, even when they have arrived very late or without a reservation. The airport shuttle drivers earn high ratings for their friendly, efficient service, and compliments also go to the chef; the breakfast buffet offers a good variety of hot and cold options. Thirsty travelers love the nightly Manager's Reception as well.

The rooms are generally described as clean and comfortable, with modern bathrooms and plenty of space in the living and bedroom spaces. The corner suites are particularly large and well suited to big families or groups, while the Premium suites offer complimentary refreshments.

Drivers appreciate that the hotel is easy to access from Interstate 77, and outdoorsy types find the hotel is a great base for exploring the area's natural wonders, including the Class VI Mountain River, Gauley River, and Summersville Lake. The Charleston Town Center just across the street offers a number of shops and restaurants.

Several guests have expressed frustration with the parking arrangements, noting there are a only handful of free spots out front and the garage, for which there is a nightly fee, is far enough away to be a bother for many guests.

Though many guests have described their rooms as clean, some have found the furnishings and bathrooms to be worn, dated, and in need of a deep clean.

Several guests have noted the hotel has too few luggage carts, resulting in a long wait. Others waiting for drinks at the reception noted there were several people in line who were clearly not guests at the hotel.