Embassy Suites by Hilton Charlotte

This hotel is frequently chosen for its spacious suites and a convenient location that offers easy access to the airport and major interstates, making it a popular choice for travelers seeking a comfortable stopover or a base for exploring the city. The complimentary breakfast and evening reception are consistently highlighted as significant benefits, enhancing the overall value. While many guests appreciate the hotel's welcoming atmosphere and the efforts of its staff, some note that the property shows signs of age and can experience high noise levels, particularly when hosting large groups. For a more peaceful stay, guests might consider requesting a room on a higher floor or away from the central atrium. Additionally, it is advisable to confirm all potential charges, such as parking fees, upon arrival to avoid unexpected surprises.

Facilities & Amenities
The hotel offers a range of amenities, though guest experiences are mixed. The shuttle service to and from the airport is generally praised for its convenience, despite occasional delays. The bar area is described as relaxing and enjoyable, providing a good space for unwinding. While a fitness center is available, the pool receives frequent negative feedback, often cited as being cold, dirty, or out of order, with a consistent lack of towels. Some guests also report issues with the hotel's computers freezing, impacting their ability to work. The parking lot is a point of concern for some, with mentions of cleanliness issues and perceived lack of security, though free Wi-Fi is available throughout the property.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many guests find their rooms to be clean and comfortable, appreciating the spacious layout of the suites. However, a significant number of reviews highlight issues with dated rooms and worn furniture. Common complaints include dirty carpets, various stains on bedding and upholstery, and the presence of mold in bathrooms, refrigerators, and air vents. Some guests also report encountering bugs, such as roaches and ladybugs. AC issues, including units not cooling or being excessively noisy, are frequently mentioned, alongside problems with hot water availability, low water pressure, slow drainage in sinks and showers, and even leaks. Noise from hallways, street traffic, and even trains is a recurring concern, impacting sleep quality for some.

Dining & Food Quality
The hotel's dining options, particularly breakfast, receive widespread praise. Guests consistently highlight the excellent quality and variety of the complimentary breakfast, with the made-to-order omelet station being a standout feature. The bar area is noted for its relaxing atmosphere and the quality of its food, with some guests enjoying the flatbread pizza and other offerings. The happy hour with complimentary drinks is also a popular amenity. However, some guests report that the breakfast area and bar can be understaffed, leading to long lines and occasional shortages of popular items like coffee or specific food choices. A few guests experienced issues with food being served cold or certain menu items being unavailable.

Location & Accessibility
The hotel's central location is a major advantage for many guests, offering easy access to the interstate and being conveniently situated for airport access. Many popular attractions, including the Spectrum Center and various restaurants, are within walking distance, making it suitable for those who prefer to explore on foot. However, the immediate surrounding area is described by some as not particularly appealing. A notable drawback for some guests is the presence of loud street noise, which can be disruptive. While parking is available, it is often mentioned as an additional charge, and some guests express concerns about the cleanliness and perceived security of the parking facilities.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and professionalism. Many guests commend the attentive service provided by the front desk, breakfast staff, and shuttle drivers, often highlighting their willingness to go above and beyond to assist guests. The quick check-in process is also frequently appreciated. However, there are instances where guests report understaffing at the front desk and in dining areas, leading to long waits. Some guests experienced rude staff interactions or found staff to be unresponsive to requests for amenities like towels or room cleaning. Issues with billing errors and a lack of follow-up on guest concerns are also mentioned by a minority of reviewers.

Additional Information
Guests should be aware that the hotel has a pet-friendly policy, though finding suitable outdoor areas for pets can be challenging. Some guests, particularly those with rewards program benefits, have reported issues with their status not being recognized or with unexpected billing errors and unauthorized charges appearing on their accounts, requiring significant effort to resolve. There are also mentions of the pool hours not being accurately communicated or updated, leading to disappointment. The hotel's shuttle hours may not always align with early morning flight schedules, necessitating alternative transportation.