Embassy Suites by Hilton Chicago O'Hare Rosemont

The hotel offers a distinctive experience with its spacious two-room suites, a signature feature that provides ample living and sleeping areas, making it an excellent choice for families and groups seeking comfort and privacy. Guests consistently highlight the generous complimentary breakfast and the evening reception with free drinks as significant perks that enhance their stay, offering both convenience and value. Its prime location, directly connected to the convention center via a skywalk, also makes it ideal for business travelers and convention-goers who prioritize easy access to events. While the hotel's amenities are appreciated, many guests note that the property feels dated and could benefit from renovations. To ensure a smoother experience, guests should factor in potential delays due to slow elevators and be mindful of the expensive parking, which is a recurring concern.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest convenience and leisure. Many guests appreciate the on-site Slyce Pizza restaurant, which offers excellent dining options within the lobby. The fitness center is generally well-appointed, featuring equipment like a Peloton bike, though some guests found it small or warm. The indoor pool receives mixed reviews; while some found it clean and enjoyable, others reported it was cold, murky, or lacked clean towels, with some noting the absence of a hot tub. The airport shuttle service is a significant convenience, operating frequently and providing easy access to and from the airport. However, a consistent point of frustration for many guests is the elevators, which are frequently slow, often have one or more out of order, and can lead to considerable wait times, especially during peak hours. Free Wi-Fi is available, though some guests experienced connectivity issues in their rooms.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is notably mixed. Many guests praise the spacious two-room suites, finding the beds comfortable and the separate living areas convenient for work or relaxation. In-room amenities like a mini-fridge, microwave, and coffee maker are appreciated. However, a significant number of reviews highlight concerns regarding the overall condition and cleanliness of the rooms. Issues reported include dated furniture, stained carpets and upholstery, water damage on ceilings, and peeling wallpaper. Some guests also noted low-sitting toilets and bathroom fixtures that were loose or detached. Noise levels can be an issue, with sound from the atrium, hallways, and street often permeating the rooms, especially for those sleeping on the pull-out sofas in the living area, as the glass-paneled doors do not effectively block light or sound.

Dining & Food Quality
The hotel's dining options, particularly the complimentary offerings, are a major draw for many guests. The complimentary breakfast buffet consistently receives high praise, with the made-to-order omelet station being a standout feature that guests particularly enjoy. The breakfast spread is generally described as extensive and satisfying, offering a variety of hot and cold items. However, some guests noted that certain hot items could be cold or that the selection remained the same daily. The evening reception with free drinks is also a popular amenity, though the quality of the accompanying snacks can be inconsistent, and some guests experienced long lines at the bar. The on-site Slyce Pizza restaurant is frequently commended for its excellent food. While most guests appreciate the convenience and quality of the food, a few mentioned issues with room service availability.

Location & Accessibility
The hotel's location is a significant advantage for many travelers, offering exceptional accessibility to key destinations. It is ideally situated within easy walking distance of the Donald Stephens Convention Center, with a convenient skywalk providing direct access. The hotel's proximity to O'Hare Airport is highly valued, supported by a reliable airport shuttle service. Guests also appreciate being close to the Fashion Outlets Mall and the Entertainment District, providing various shopping and dining options. For those looking to explore further, the Blue Line CTA station is within walking distance, offering direct access to downtown. However, parking is a recurring point of contention; while convenient, it is consistently described as expensive, with daily fees often exceeding guest expectations, and some finding the garage confusing or lacking in clear signage.

Staff & Service
The staff and service at the hotel receive a wide range of feedback, though many guests highlight positive interactions. Numerous reviews commend the friendly staff, describing them as helpful, attentive, and professional, contributing to a pleasant stay. The check-in process is generally reported as quick and smooth, with staff often accommodating requests. Specific mentions of excellent service from various team members are common, particularly regarding their willingness to assist with issues. However, some guests reported negative experiences, including instances of disinterested front desk staff, rude interactions with certain employees, or a perceived lack of responsiveness to requests like towel refills or room maintenance. Despite these isolated incidents, the overall sentiment points to a dedicated team striving to provide a positive guest experience.

Additional Information
Guests should be aware of several additional aspects that frequently appear in reviews. A notable concern for many is the presence of aggressive timeshare sales representatives from Hilton Grand Vacations, who often approach guests during breakfast and evening receptions, leading to an uncomfortable experience for some. The hotel's overall condition is frequently described as dated or in need of renovation, with common observations of wear and tear throughout the property. Noise can be a significant factor, particularly from the central atrium, hallways, and occasional street sounds, impacting the tranquility of the rooms. Some guests also reported issues with hot water availability in showers or a lack of complimentary bottled water. While Hilton Honors members generally appreciate their benefits, some felt their status was not fully recognized or that certain perks were difficult to obtain.