Embassy Suites by Hilton Detroit Troy Auburn Hills

The hotel is widely recognized for its complimentary breakfast and evening happy hour, which are consistently highlighted as signature features enhancing the guest experience. Its spacious suite-style rooms also contribute to a comfortable stay, making it a popular choice for families seeking ample space and amenities like microwaves and refrigerators. Couples appreciate the opportunity for a relaxing getaway, often utilizing the evening reception. Business travelers find the location convenient for their needs, though some note potential noise concerns. Guests frequently praise the attentive staff and the overall cleanliness of the property. To ensure a more peaceful stay, it is advisable to inquire about room locations away from the central atrium, as noise from events or other guests can sometimes be an issue. Additionally, guests should be aware of an unexpected daily charge for parking, which has surprised some visitors.

Facilities & Amenities
The hotel features a pool that is a significant draw, particularly for families, though its availability can be inconsistent, with some guests reporting closures due to maintenance or overcrowding. When open, the pool area can sometimes be noisy or experience towel shortages, and some guests noted issues with its cleanliness or drainage. A well-equipped fitness center is available for guests, offering a convenient option for exercise. The atrium design of the hotel, while visually appealing with its glass elevators, contributes to noise levels that can carry throughout the building, impacting the tranquility of some rooms. Most guests find the Wi-Fi service reliable, allowing them to stay connected for work or leisure. The presence of ice machines and vending machines adds to guest convenience, catering to various needs during their stay.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. Many guests praise the spacious rooms and comfortable beds, often highlighting the separate living room area as a significant benefit, especially for families. In-room amenities such as a microwave and refrigerator are frequently appreciated for convenience. However, some guests report issues with overall cleanliness, mentioning stained carpets, dusty surfaces, or uncleaned bathrooms upon arrival. Noise is a recurring concern, with many guests experiencing significant disturbances from loud children running in hallways, parties in the atrium, or noise from the bar, which can be heard even on higher floors. Some also noted issues with lighting in the bathroom, broken fixtures, or inconsistent housekeeping service, including unmade beds or unemptied trash.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, with many guests describing it as "amazing" and a standout feature. The omelet station is a particular highlight, offering made-to-order eggs and a wide variety of hot and cold options, including cereals, fruits, and pastries. The complimentary evening reception, or happy hour, is also highly valued, providing free drinks and snacks that enhance the overall guest experience. While the restaurant and bar areas are generally seen as pleasant, some guests have reported issues with slow service or perceived rudeness from certain staff members. The quality of the food served at the restaurant is generally considered good, though some find it overpriced or note limited menu options.

Location & Accessibility
The hotel boasts a convenient location that is easily accessible from major highways, making it a practical choice for travelers. It is situated somewhat "off the main drag," providing a quieter environment away from immediate city bustle, yet still offering proximity to shopping and various dining options. However, a significant point of contention for many guests is the unexpected parking charge of $10 per night. This fee is widely criticized, especially given the large, seemingly ample parking lot, leading many to perceive it as an unnecessary "money grab." While the location is generally well-regarded for its accessibility, the parking fee has negatively impacted the overall value perception for a considerable number of visitors.

Staff & Service
Guest experiences with staff and service are notably mixed. Many reviews highlight the friendly staff, praising their helpfulness, professionalism, and attentiveness, particularly at the front desk and among the breakfast and bar teams. Guests often mention a smooth check-in process and appreciate staff efforts to accommodate requests. However, a significant number of reviews report negative interactions, citing rude staff at the front desk, unhelpful responses to complaints, or a perceived lack of concern for guest issues, especially regarding noise or cleanliness. Housekeeping service also receives mixed feedback; while some rooms are well-maintained, others report missed service, uncleaned rooms, or slow responses to requests for amenities like towels or toilet paper.

Additional Information
The hotel has a specific policy regarding Hilton Honors upgrades, which many loyal members report are not honored, even for those with high-tier status, leading to disappointment. This contrasts with experiences at other properties where loyalty is recognized with room upgrades. The hotel is pet-friendly, accommodating guests traveling with animals, which is a valued amenity for some, though finding suitable outdoor areas nearby can be a consideration. For electric vehicle owners, the availability of free Level 2 EV charging is a convenient and thoughtful feature that adds significant value. Some guests have noted a hotel policy regarding a curfew in common areas or restrictions on bringing outside alcohol into the atrium, which can impact social gatherings and the overall atmosphere for certain visitors.