Embassy Suites by Hilton Kansas City Overland Park

The hotel's spacious suite-style rooms and impressive atrium design serve as signature features, offering a comfortable and memorable stay that many guests find appealing. Guests consistently highlight the excellent breakfast and the friendly, accommodating staff as key positives, contributing to a welcoming and supportive atmosphere. The hotel is particularly well-suited for families who appreciate the ample room to spread out and the complimentary amenities, making their stay more convenient. Business travelers also find it a good fit, valuing the dedicated workspaces within the suites and the generally quieter environment during weekdays. Furthermore, groups often choose this hotel due to its convenient suite layout. To enhance your experience, consider requesting a room on a higher floor or away from the central atrium if noise is a concern, especially during busy periods, and be prepared for an additional charge for parking.

Facilities & Amenities
The hotel offers a range of facilities for guest enjoyment, though feedback is mixed on some aspects. The pool and hot tub areas are popular, especially with families and sports teams, but many guests report issues with overcrowding, cleanliness (including dirty water, green tint, and broken jets), and a frequent lack of towels. Some note the pool is small for the hotel's capacity. The fitness center is generally well-regarded and equipped for guest workouts. A significant and recurring concern is the functionality of the elevators, with numerous reports of only one being operational, leading to long waits and considerable inconvenience, prompting many guests to use the stairs. The lobby bar is a popular social spot, praised for its friendly staff and complimentary drinks during the evening reception, serving as a pleasant gathering point for guests.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many guests find their rooms to be clean and spotless, appreciating the spacious suite layouts that offer ample room. The beds receive mixed reviews, with some finding them comfortable while others report hard or worn mattresses, and sofa beds are frequently described as uncomfortable with visible springs. A major recurring issue is noise, stemming from kids running in halls, loud HVAC units, pipe hammering, and general atrium noise, which significantly impacts sleep quality for many. Bathroom concerns include leaking faucets, clogged toilets, slow drains, mold or mildew in showers, and poor lighting. Some rooms are noted as dated, while others appear to have updated decor.

Dining & Food Quality
The hotel's dining experience is largely centered around its complimentary offerings, with the breakfast consistently receiving high praise. Guests frequently describe it as excellent, delicious, and superb, highlighting the made-to-order omelets as a particular favorite. The breakfast variety includes waffles, pastries, cereals, fresh fruit, and hot items like sausage and bacon, catering to diverse tastes. However, some guests have noted issues such as cold food, dirty tables during busy periods, or occasional shortages of items like coffee and cups. The evening reception is also well-regarded, offering complimentary drinks and a selection of snacks, though the quality and quantity of snacks can vary, sometimes running out quickly. The hotel's "restaurant" is primarily a bar that serves food, not a full-service dining establishment, and some guests were disappointed by the lack of room service.

Location & Accessibility
The hotel boasts a convenient location, making it easy to access various activities and restaurants in the area. Guests appreciate its central position for exploring the city and its proximity to local attractions and dining options like Cheesecake Factory and Trader Joe's. However, a significant and widely criticized aspect is the parking policy. The hotel charges a daily fee for parking in its outdoor, unsupervised lot, which many guests find unnecessary and a "cash grab," especially given its suburban setting. Complaints also include the parking lot being dark at night and having potholes or ice during certain seasons, raising safety concerns. Despite these parking issues, the overall accessibility to the wider metropolitan area is generally considered a strong point for the hotel.

Staff & Service
The staff and service at the hotel receive mixed, but often positive, feedback. Many guests consistently praise the front desk staff for being friendly, helpful, attentive, and accommodating, particularly during check-in and when assisting with requests. Specific individuals are frequently commended for their exceptional service. The bar staff and breakfast area staff are also widely lauded for their professionalism, friendliness, and efficiency, enhancing the dining experience. However, some guests report less positive interactions with front desk staff, citing instances of unfriendliness, being overwhelmed, or issues with reservation handling. Housekeeping also receives varied comments, with some guests appreciating their attentiveness, while others report minimal service, unemptied trash, or language barriers. Overall, the hotel strives to provide attentive service, though consistency can vary.

Additional Information
A prominent and frequently mentioned issue impacting guest experience is the presence of unsupervised children running and making excessive noise in the hallways and common areas, particularly during evenings and early mornings. This often leads to significant disturbances for other guests, despite stated quiet hours that are not consistently enforced. Many reviews also highlight that the hotel is dated and in need of renovation and maintenance, with visible signs of wear and tear in various areas, suggesting a need for significant updates. Another recurring concern is the occurrence of fire alarms going off unexpectedly, often in the middle of the night, causing disruption and confusion due to a perceived lack of clear communication or staff presence. The hotel also has a pet-friendly policy, which is appreciated by guests traveling with animals, and offers digital keys, though some report issues with their functionality at side entrances.