Hotel Embassy Suites by Hilton Kansas City Plaza, USA - www.trivago.com

Hotel Embassy Suites by Hilton Kansas City Plaza (Kansas City, USA)

Hotel Embassy Suites by Hilton Kansas City Plaza (Kansas City, USA)

About Embassy Suites by Hilton Kansas City Plaza

Steps from the Country Club Plaza and historic Westport, the Embassy Suites by Hilton Kansas City Plaza is a smoke-free property in the heart of downtown. Every spacious two-room suite includes either one king or two double beds, as well as a comfortable sleeper sofa, two flat-screen cable televisions, a mini-refrigerator, coffee maker, and microwave. Executive suites additionally offer a fireplace and board room table. The Embassy Suites by Hilton Kansas City Plaza features a unique, bi-level swimming pool, whirlpool, and sauna. A fitness center, business center, and coin laundry are also available on site. Guests enjoy a free cooked-to-order breakfast each morning, as well as complimentary drinks and snacks at the nightly Evening Reception. Open for lunch and dinner daily, the Cattleman's Restaurant features Omaha steaks. Attractions within a short drive include the American Jazz Museum, Harrah's Riverboat Casino, and the Kansas Speedway.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym

Location

Rating overview

7.0
trivago Rating Index based on 1661  reviews from:
  • Location
    Very good  8.1 / 10
  • Rooms
    Fair  7.4 / 10
  • Service
    Very good  8.3 / 10

Positive Reviews

positive:

Top-notch staff..

Many guests have given the front desk and gift shop staff rave reviews for their personable and professional customer service, commenting often on their smiling faces and knowledge of the area. Compliments are also due to the chef; many guests enjoy the complimentary breakfast buffet, and dinner in the hotel restaurant. The wait staff are often described as friendly and attentive.

positive:

Clean, comfortable rooms..

Many guests have described the rooms as comfortable, clean, and spacious. The two-room layout is a hit with most guests, especially families and groups who value the privacy and flexibility.

positive:

A convenient location and a nice pool..

The Embassy Suites Kansas City - Plaza is within walking distance of the Country Club Plaza and the historic Westport area, though some guests appreciate getting a lift to these places in the hotel's complimentary shuttle, which has a two-mile radius. Families and kids especially enjoy the bi-level pool, which has separate shallow and deep areas.


Negative Reviews

negative:

Old and tired..

The hotel is older, and guests generally agree that the rooms are not aging gracefully. Dated furnishings and deccr, an "old" or "musty" smell, and assorted maintenance issues related to the age of the bathroom fixtures, air-conditioning, and furniture are often reported.

negative:

Breakfast is for early birds..

Though the complimentary breakfast has received many positive reviews, the general opinion seems to be that the space is not large enough to accommodate the crowds. Guests who arrive after 8:00 am report a "feeding frenzy" atmosphere, with stiff competition for the available tables and overwhelmed staff.

negative:

Room for improvement in housekeeping..

Several guests discovered some room for improvement in housekeeping; the windows, carpets, and bathrooms are among the top issues. Some guests were disappointed to find that their room was not made up every day of their stay.


All amenities

Hotel facilities
  1. Entrance Hall/lobby
  2. Express check-in
  3. Elevator
  4. Gym
Accessibility
  1. Wheelchair accessible
  2. Accessible bathroom
  3. Accessible parking
Wellness / Spa
  1. Sauna
  2. Hot tub
Room facilities
  1. Openable windows
  2. Television
  3. Central heating
  4. Electric kettle
Sports facilities
  1. Fitness
Theme / Type
  1. Convention hotel

Cleanliness policies

  • New safety protocols
  • Safe distance
  • Hand sanitizer provided

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