Embassy Suites by Hilton Syracuse

The hotel's impressive atrium lobby and spacious suites are consistently highlighted, creating a memorable and visually appealing environment for guests. Many visitors appreciate the generally friendly staff and the quality of the complimentary breakfast. However, recurring themes of concern include noise levels from the nearby highway and within the hotel, issues with room temperature control, and inconsistencies in room cleanliness. The hotel is well-suited for families seeking ample space and breakfast amenities, business travelers due to its convenient location and facilities, and groups looking for a central gathering point, though some policies may impact their stay. To enhance your visit, consider requesting a room away from the highway for a quieter experience, and it is advisable to confirm pool availability and specific policies before your arrival.

Facilities & Amenities
Guests frequently praise the hotel's beautifully designed atrium lobby, describing it as an airy and spacious area that creates a resort-like atmosphere. The fitness center is consistently noted as well-equipped, featuring upgraded equipment and being well-maintained, offering a good space for workouts. The indoor pool receives mixed reviews; while many kids loved the pool and some found it nice and clean, it is also frequently reported as being cold, occasionally closed for repairs, and often requires reservations for specific time slots, which many guests find inconvenient or crowded. Additionally, some guests have noted that the elevators can be slow, leading to longer wait times.

Cleanliness & Room Comfort
While most guests find the hotel generally clean and some describe their rooms as immaculate, a significant number report issues with overall room cleanliness, citing stained carpets, dirty surfaces, hair in bathrooms, and mold in various areas. The spacious and well-laid out rooms are appreciated, though some show wear and tear, including chipped paint, peeling wallpaper, and broken fixtures. Comfortable beds and soft pillows are often praised, but some guests found beds uncomfortable or squeaky, and sofa beds are particularly problematic, often reported as hard, stained, or having exposed springs. Noise is a significant issue for many, with frequent complaints about highway noise, slamming doors, and loud parties echoing from the atrium. A major recurring problem is temperature control, with the AC often reported as non-functional or rooms being too hot due to a central system that only allows for heat or AC depending on the season, without individual room control.

Dining & Food Quality
The breakfast is a highlight for many guests, especially the made-to-order omelet station and the friendly chefs who prepare them. Guests appreciate the wide variety of hot and cold options available. However, some report cold food items, dishes not being replenished quickly, and long lines during peak hours, occasionally due to staff shortages. The manager's reception is a popular feature, offering complimentary drinks and snacks. Yet, the bar can be understaffed, leading to long wait times, and the snack selection is sometimes limited and not consistently replenished. Some guests also note reduced drink limits compared to past experiences. The restaurant and bar generally offer good food quality with limited menu options, but their operating hours can be inconsistent, with the bar and restaurant closing earlier than expected for some.

Location & Accessibility
The hotel is conveniently located near the highway, offering easy access to the airport and various local attractions, typically within a 15-minute drive. Ample free parking is available on-site, which is a significant convenience for guests traveling by car. Perceptions of the surrounding area are mixed; some find the immediate vicinity quiet, being on a dead-end road. However, others describe it as questionable or sketchy, with reports of police presence and a party atmosphere from nearby establishments impacting the sense of security. Despite these concerns, its proximity to major routes makes it a practical stop for many travelers.

Staff & Service
Most guests praise the staff for their friendliness, professionalism, and helpful demeanor, with many highlighting exceptional customer service and a welcoming attitude. The check-in and check-out processes are often described as fast and efficient, though some guests report slow or rude interactions, particularly during busy periods or when issues arise. Housekeeping is a common point of concern, as many guests note a lack of daily room cleaning, and requests for fresh towels or trash emptying are not always promptly met. Some rooms are also reported as not thoroughly cleaned upon arrival. Bar staff receive mixed reviews; while some individuals are highly commended for their excellent service and engaging personalities, others describe understaffing, long wait times, and inconsistent service, particularly during the busy manager's reception.

Additional Information
Several hotel policies are frequently mentioned, impacting guest experience. The pool often requires a reservation for specific time slots, which many find inconvenient or restrictive. No daily housekeeping service is a common surprise, requiring guests to request fresh towels or trash removal. The hotel has a strict policy against outside food in common areas and celebratory decorations like balloons. Some guests report limitations on complimentary non-alcoholic drinks for children during the manager's reception and a policy against providing extra water bottles beyond initial check-in. The hotel's party atmosphere on weekends is also noted, with some guests experiencing disturbances from other patrons.