Encore Suites by Service Plus Inns

The hotel is widely recognized for its exceptional cleanliness and spacious rooms, often featuring full-size refrigerators and convenient kitchenette areas, which serve as a signature feature. This makes it an ideal choice for families seeking comfortable, extended stays, and business travelers who appreciate the added amenities for longer trips. Its central location is highly praised, offering easy access to various amenities and attractions, appealing to shoppers and those exploring the area. Guests consistently highlight the friendly and helpful staff and the quality of the complimentary hot breakfast. The hotel also stands out for being notably pet-friendly, welcoming furry companions. To ensure a quieter stay, guests are advised to request a room facing away from the main road, and it is recommended to bring personal toiletries as in-room supplies can sometimes be limited.

Facilities & Amenities
Guests frequently commend the practical and well-appointed in-room amenities, particularly the full-size refrigerators and microwaves, which are a significant convenience for longer stays or for preparing light meals. Many rooms also include coffee makers and a selection of dishes and cutlery, enhancing the home-away-from-home feel. The hotel provides a well-maintained fitness center for guests to utilize during their stay. While the Wi-Fi is generally available, some guests noted occasional inconsistencies with its strength. Thoughtful touches like housecoats in the rooms and complimentary bottled water are often appreciated. It is worth noting that while the hotel offers a range of excellent facilities, there is no swimming pool on-site, which some guests might expect.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its immaculate cleanliness and the overall comfort of its accommodations. Rooms are frequently described as spacious, offering ample living area and a well-thought-out layout. Guests generally find the beds comfortable, though some have noted preferences for softer or firmer mattresses, and a few mentioned minor issues with squeaky frames. The bathrooms are often highlighted for their large walk-in showers and practical design, including separate sink areas. While many guests report a quiet room experience, some have been affected by street noise from the nearby road or occasional sounds from neighboring rooms and hallways. Additionally, some guests found the provided in-room toiletries to be insufficient for longer stays or multiple occupants, and feedback on pillow comfort was mixed, with some finding them too firm or bulky.

Dining & Food Quality
The complimentary hot breakfast is a significant highlight for many guests, often described as delicious and a great start to the day. The breakfast spread typically includes a variety of options such as eggs, bacon, sausage, hashbrowns, pancakes, muffins, yogurt, fruit, and cereals. While most guests appreciate the convenience and selection, feedback on the food quality can be mixed, with some finding certain items like eggs or hashbrowns to be inconsistent or not to their taste. The breakfast area itself is generally noted as spacious and clean. A unique and highly valued offering is the customer appreciation evening, often held on Tuesdays, which provides guests with complimentary food, such as pulled pork or meatballs, along with beverages like wine or beer, creating a pleasant social atmosphere. It is important to note that the hotel does not feature a full on-site restaurant for other meals.

Location & Accessibility
The hotel's central location is consistently praised as a major advantage, offering excellent accessibility to a wide array of local amenities. Guests appreciate being within easy reach of various shopping centers, restaurants, and grocery stores, making daily errands and dining out highly convenient. Its proximity to the casino is also a notable draw for those seeking entertainment. Furthermore, the hotel is conveniently located near the hospital, which is beneficial for guests visiting for medical reasons. Parking is generally available and often described as ample and easy to access, with some guests specifically mentioning free or underground options. However, during winter months, some guests reported that the parking lot can become icy and treacherous, requiring caution. While the location offers great convenience, rooms facing the main road may experience some traffic noise.

Staff & Service
The hotel's staff consistently receives outstanding commendation for their friendliness, helpfulness, and professionalism. Guests frequently highlight their willingness to go above and beyond to ensure a comfortable stay, from the initial check-in process to accommodating various requests. The check-in and check-out procedures are often described as quick, smooth, and efficient. Housekeeping is noted for its reliability and attention to detail, ensuring rooms are kept immaculate and well-stocked. Staff members are praised for their ability to accommodate requests such as early check-ins, room changes, or late check-outs, demonstrating a strong commitment to guest satisfaction. While the vast majority of interactions are positive, a few guests reported confusion regarding billing and deposits, which occasionally led to frustration, though staff generally worked to resolve these issues.

Additional Information
The hotel is highly regarded for its pet-friendly policy, with staff often going out of their way to welcome furry companions, sometimes offering treats or accommodating specific room requests, such as ground-floor access for easier pet management. A distinctive feature that significantly enhances the guest experience is the regular customer appreciation evening, which provides a unique social opportunity with complimentary food and drinks, fostering a welcoming atmosphere. Guests should be aware that while the hotel strives for seamless transactions, there have been occasional reports of discrepancies with billing and deposits, which some guests found confusing upon check-out. It is advisable for guests to clarify any charges or deposit policies at the time of booking or check-in to ensure a smooth departure. Overall, the hotel is consistently recognized for offering excellent value for the quality of accommodation and services provided, making it a preferred choice for many travelers.