Enjoy Chiloé

The hotel's spa facilities, including its heated pool and outdoor hot tubs, along with stunning bay views, are consistently highlighted as its most memorable aspects, offering a unique blend of relaxation and scenic beauty. This makes it an appealing destination for couples seeking a romantic getaway and families looking for recreational activities, though some larger families found certain room types too small. The hotel also caters to sightseers and leisure travelers due to its picturesque location and the adjacent casino. Guests frequently praise the hotel's potential for relaxation and entertainment. To maximize your experience, consider reserving the popular hot tubs in advance and be prepared for potential variations in room size and amenities, as some guests recommend confirming specific room features upon booking to ensure they meet your needs.

Facilities & Amenities
The hotel offers a range of facilities designed for relaxation and entertainment, with the spa being a major draw. Guests particularly enjoy the heated pool, jacuzzis, and the unique outdoor hot tubs (tinajas), which often provide excellent views. A gym is also available, described as small but functional. The adjacent casino provides additional entertainment options, including evening shows. However, feedback on the spa is mixed; while many appreciate the offerings, some report issues with certain jacuzzis or the sauna being out of order, and occasional cleanliness concerns like hair in the water. Some guests also noted slippery floors in the spa area and a lack of staff supervision. The parking area is outdoors and unassisted, which some found not up to the hotel's standard.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly varied, with many expressing significant concerns. While some rooms are described as spacious with comfortable beds and great views, a substantial number of reviews highlight issues such as a persistent humidity smell, mold, and even bugs found in rooms. Many guests reported non-functional heating or air conditioning, with some rooms relying on noisy, portable units that could leak water. There are frequent mentions of general disrepair, including damaged floors, cracks in walls, broken fixtures like towel racks, and poorly finished bathrooms with misaligned doors or inadequate lighting. Some rooms were found to be small, not matching online photos, and too cramped for additional amenities like a cot. Sound insulation is a recurring issue, with guests in connecting rooms often hearing noise from adjacent spaces.

Dining & Food Quality
The breakfast experience receives mixed reviews, though many guests find it exquisite and varied, appreciating options like avocado and fresh fruit, often enjoyed with a good view. However, a significant number of guests report issues with breakfast service, noting it can be disorganized and slow to replenish popular items like bacon, coffee, and juice. Some found the variety limited and expressed a desire for more natural juice options or instant egg preparations like omelets. The hotel's main restaurant, Mediterran, is generally praised for its food quality and attentive staff, though some guests encountered limited menu availability. The bar at the casino is mentioned, but its food quality receives negative feedback. Most guests note that room service is either unavailable or has very limited hours, and some found the restaurant prices to be high.

Location & Accessibility
The hotel's location is widely praised for its stunning views of the bay and its convenient accessibility to the city center and waterfront. Guests appreciate being close to local attractions like the stilt houses. While many find the location excellent for exploring the area, some note that it is a bit far from the town center if guests do not have their own vehicle, requiring a walk or taxi. Traffic can also be an issue during peak hours when traveling to and from the hotel. The parking facility is outdoors and unassisted, which some guests found to be a drawback given the hotel's overall standing. Additionally, some guests found the internal layout of the hotel, with its long corridors, made certain rooms feel quite isolated or difficult to access.

Staff & Service
Feedback on staff and service is notably polarized. Many guests commend the attentive staff, describing them as friendly, helpful, and willing to accommodate requests, particularly highlighting the positive interactions with housekeeping and some restaurant personnel. However, a significant number of reviews report negative experiences, citing unfriendly or unattentive staff at reception and in the restaurant. Guests frequently mention slow or unmotivated service, including slow check-in processes and a lack of bell service, requiring guests to carry their own luggage. Some found reception staff to be unhelpful or even rude, with instances of poor communication and a perceived lack of willingness to resolve issues. There are also mentions of understaffing, contributing to delays and a general feeling of neglect in certain areas.

Additional Information
Guests should be aware of several unique aspects of the hotel experience. The casino, while present, is described by some as small with limited gaming options and high bar prices. A notable point is that the casino's restaurant now operates under independent management, meaning charges cannot be added to the room bill. For spa use, some guests mentioned a mandatory bathing cap policy, which was not always enforced, leading to cleanliness concerns. Room service has limited hours, though guests can often pick up orders after the cut-off. Some rooms, particularly "studio" types, are designed with connecting doors to adjacent rooms, which can lead to significant noise transfer due to poor sound insulation. The hotel also lacks "do not disturb" signs, leading to early morning disturbances from cleaning staff.