Hotel Europa

This hotel offers a practical and affordable stay, particularly appealing to budget-conscious travelers and those seeking short-term accommodation. Its signature feature is the inclusion of free parking and breakfast, providing significant value. While the hotel's age is frequently noted, many guests appreciate the friendly staff and the overall convenience for a quick stopover. It is especially suitable for travelers with a car due to its location and parking facilities, and for small dog owners given its specific pet policy. To enhance your experience, it is advisable to bring your own toiletries, and if sensitive to noise, consider requesting a room away from the main road.

Facilities & Amenities
The hotel provides ample free parking, which is consistently highlighted as a major advantage for guests traveling by car. While the swimming pool is available, feedback is mixed; some find it small but adequate for a refreshing dip, while others report it being dirty, closed, or in poor condition, with a general lack of maintenance. The elevator is present but described as old and small. Room amenities like the air conditioning and mini-fridge receive varied comments, with some guests finding them functional, while many others report issues such as noise, leaks, or being non-operational. The television is often noted as ancient or not working properly, and the bar is mentioned as serving only drinks at high prices.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is quite varied. While some guests found their rooms clean, many others reported issues such as dust, hair on bedding, and general lack of thorough cleaning, with some even mentioning bed bugs or unpleasant odors. The beds are a common point of contention; some guests found them comfortable, but a significant number described them as old, hard, or sagging, leading to discomfort. Noise levels are a frequent complaint, particularly from the adjacent road and between rooms due to thin walls. Bathrooms are often criticized for their age, lack of basic toiletries (like hand soap or sufficient shower gel), and issues such as broken showerheads, dirty shower curtains, or inconsistent hot water.

Dining & Food Quality
The breakfast is a consistent feature, included with the stay and generally seen as good value. Most guests describe it as simple but sufficient, offering a buffet with options like omelets, boiled eggs, bacon, croissants, toast, cereals, and coffee. However, some guests found the variety limited and the quality inconsistent, noting items like bottled orange juice instead of fresh, or stale pastries. Beyond breakfast, the hotel's restaurant receives overwhelmingly negative feedback for other meals, with guests describing the food as unpleasant, pre-made, or cold, suggesting it is best avoided for lunch or dinner.

Location & Accessibility
The hotel's location is a key aspect, offering easy access to nearby towns and attractions like Albir beach and Benidorm, especially for guests with a vehicle. It is situated directly on a main road, which contributes to its accessibility but also leads to significant noise for rooms facing the road. Pedestrian access is a notable concern, as there is often no pavement or safe crossing directly outside the hotel, making it challenging and potentially risky to walk to nearby amenities or the town center. Despite this, its proximity to a train station and local supermarkets is mentioned as convenient for those with a car.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the positive interactions with the reception and restaurant staff, describing them as welcoming and accommodating. However, there are isolated but significant negative reports regarding the check-in process, particularly concerning payment issues and a perceived lack of empathy from some staff members when problems arose. Housekeeping service also receives mixed reviews, with some guests noting that rooms were not cleaned daily or that specific requests were not always met.

Additional Information
A notable policy is the hotel's pet-friendly approach, though it specifically limits accepted animals to small dogs weighing up to 10 kg, excluding other types of pets. A recurring theme across reviews is the hotel's significant age and urgent need for a comprehensive renovation to update its facilities and decor, which many guests feel are stuck in a past era. Some guests also reported intermittent issues with water supply and electrical problems, including power outages or faulty outlets, which impacted their stay.