Eurostars Das Letras

This hotel offers a comfortable stay in a central yet quiet location, making it an ideal choice for exploring Lisbon. Its signature feature is the combination of its prime position, allowing easy access to major attractions, and the exceptionally friendly and helpful staff who consistently go above and beyond to assist guests. The hotel is well-suited for sightseers and couples looking for a convenient base, as well as business travelers seeking a peaceful environment after work. Families will also appreciate the spacious rooms and attentive service. Guests consistently praise the hotel's overall cleanliness and the comfort of its accommodations, often highlighting the generous room sizes. To enhance your visit, be prepared for Lisbon's characteristic hills, which are common throughout the city, and consider exploring the numerous excellent local cafes for breakfast options, as they offer a different experience.

Facilities & Amenities
Guests generally find the hotel's facilities adequate, though some note that they might not fully align with a typical five-star standard. The hotel includes a gym that is often described as well-equipped, providing options for guests to maintain their fitness routines, though some reviews suggest it could benefit from an update or better maintenance, with occasional reports of non-functional equipment or air conditioning issues. A sauna is also available, which guests appreciate for relaxation. However, a recurring point of concern is the hotel's elevators, which are frequently described as small, old, and slow, leading to long wait times, and one is often reported to be out of service for extended periods. Wi-Fi connectivity receives mixed feedback; while some find it fast and reliable, others experience instability in their rooms or find the frequent login requirement inconvenient.

Cleanliness & Room Comfort
The hotel rooms are consistently praised for their spaciousness, cleanliness, and modern design, providing a comfortable retreat for guests. Many highlight the comfortable beds, often described as large and king-sized, ensuring a restful night's sleep. The bathrooms are generally well-regarded, being spacious and often featuring both a bathtub and a separate shower cubicle, with some even including a bidet. However, some guests have noted minor issues such as occasional mold or hair strands in the bathroom, and some showers are reported to leak. The glass bathroom doors are a frequent point of contention, with guests expressing concerns about privacy. While rooms are generally quiet and well-soundproofed, some reviews mention occasional street noise, construction sounds during the day, or noise from adjacent rooms or the elevators. In-room amenities typically include a steamer and daily complimentary water, though some guests desire more consistent replenishment of coffee capsules or find the air conditioning to be less effective than desired.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from most guests, often described as excellent, amazing, and offering a very good and varied selection. The buffet typically includes a wide range of options such as fresh fruits, cheeses, various breads, and hot items like eggs and omelets, with some even noting the inclusion of sparkling wine. However, some guests mention that the breakfast options tend to be the same every day, and occasionally, popular items may run out or not be replenished promptly. While the breakfast is generally considered good value, some find it overpriced if not included in their room rate. Feedback on the hotel's restaurant for dinner is less enthusiastic, with many guests suggesting the food quality is only suitable for emergencies or that the selection is limited and not up to a five-star standard. The bar service is generally appreciated, though some guests find the prices to be high.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring Lisbon. It is situated on a quiet street yet remains within easy walking distance of numerous popular attractions, including Avenida da Liberdade, Rossio Square, and various shopping and dining areas. Guests appreciate its proximity to public transportation, with metro stations and bus stops nearby, providing easy access to the city center and the airport. A significant aspect of the hotel's location is that it is situated on a steep hill, which is characteristic of Lisbon, and guests should be prepared for uphill walks when returning to the hotel. For those traveling by car, parking is available underground via an elevator, which some guests note can be tight for larger vehicles, though some also found it to be a convenient option. The surrounding neighborhood is generally considered safe and pleasant.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professional demeanor, with many guests highlighting their willingness to go above and beyond to ensure a pleasant stay. The check-in process is frequently described as smooth and efficient, with some guests appreciating the option for early check-in. Staff members are often commended for their attentive service, providing excellent recommendations for local restaurants and attractions, and assisting with various requests. Housekeeping is generally seen as diligent in maintaining room cleanliness, though some guests have reported inconsistencies with replenishment of in-room items or occasional entry without knocking. While most interactions are positive, a few guests experienced challenges with room service responsiveness or found that some issues, such as elevator malfunctions or Wi-Fi problems, were not always resolved promptly. Overall, the staff's dedication to customer service is a standout feature.

Additional Information
A recurring theme in guest feedback is the perception that while the hotel is very good, it may not fully meet the expectations of a true five-star establishment, with many suggesting it aligns more closely with a four-star rating due to certain facility aspects or service nuances. Guests should be aware that the hotel's elevators can be a point of frustration, with reports of one often being out of service, leading to longer wait times. Some guests have also reported issues with Wi-Fi instability in rooms, requiring frequent re-logins. While the hotel generally maintains a quiet atmosphere, there have been isolated mentions of a sewer-like smell in the lobby or elevators. Guests celebrating special occasions, such as birthdays, are often delighted by thoughtful complimentary gestures from the hotel, including champagne and cake. It is advisable to confirm specific policies, such as late check-out, directly with the front desk, as experiences can vary.