Hotel Exagon Park

This hotel is highly regarded for its expansive, well-maintained grounds and large pool area, which provide a peaceful and spacious environment with abundant sunbeds, ensuring a relaxing stay for all. Guests consistently praise the friendly and attentive staff who contribute significantly to a welcoming atmosphere, as well as the hotel's overall cleanliness. While the rooms are frequently noted as being dated and in need of modernization, the hotel compensates with its vibrant entertainment program and a diverse food selection that generally satisfies most palates. This makes the hotel an ideal choice for families seeking engaging activities and ample space, couples looking for a quiet and relaxing getaway, and sightseers due to its convenient location. To enhance your stay, it is advisable to bring an extension lead for the rooms due to limited electrical outlets, and consider dining early to experience the full variety of the buffet.

Facilities & Amenities
The hotel boasts a massive outdoor pool area, a signature feature, with a maximum depth of two meters, ensuring ample space for all guests. There are always plenty of sunbeds available, both by the pool and under the shade of trees in the extensive green grounds, eliminating the need for early reservations. An indoor pool is also available, complete with a sauna, massage services, and a hot tub, offering a quieter alternative for relaxation, though some guests noted it occasionally became a play area for children. The hotel provides a wide array of activities, including basketball, table tennis, a pool table, tennis courts, and a football pitch. The animation team organizes engaging daily programs such as water Zumba, water polo, darts, rifle shooting, pistol shooting, and archery. Evening entertainment is highly praised, featuring professional acts that are varied and enjoyable.

Cleanliness & Room Comfort
Guests consistently commend the hotel's exemplary cleanliness, noting that rooms are spotlessly cleaned daily and communal areas are immaculate. However, the room condition is a frequent point of feedback, with many guests describing them as dated, old, and in need of a refurbishment, sometimes feeling reminiscent of an older era. While the beds are generally found to be comfortable with good quality linen, and rooms offer ample storage space and a balcony, a significant recurring issue is the severe lack of electrical points, often with only one usable socket. Some guests reported plumbing issues such as low water pressure in taps, leaking baths, or broken fixtures. Noise can also be a concern, particularly from overnight bin emptying, traffic, or general corridor noise, impacting sleep for some. A mini fridge is provided, and some rooms include a smart TV, though English channels may be limited.

Dining & Food Quality
The hotel offers a buffet-style dining experience with a generally extensive selection of food, including themed nights that introduce variety such as Italian, Tex-Mex, and Asian cuisine. Guests often praise the freshly cooked meats and fish available at live stations, and the breakfast spread is noted for its wide choice of fried foods, breads, pastries, cereals, and fruits. Most guests find the food quality to be good, with many describing it as delicious and plentiful. However, some guests reported issues with dishes not being consistently hot, and a few found the quality of certain items, like industrial desserts or dry roast joints, to be lacking. The restaurant can become very busy and feel rushed, particularly at peak times, leading to queues and occasional delays in replacing food. An outdoor eating area overlooking the pool is available. While house wines are well-regarded, some guests expressed confusion over all-inclusive drink policies, noting that certain beverages incurred extra charges.

Location & Accessibility
The hotel boasts an excellent location, situated on the edge of town in a quiet and peaceful area, surrounded by trees and a nature reserve. It offers convenient access, being just a five-minute walk from the nearest beach, and a pleasant stroll along the promenade leads to the bustling town center and marina, typically taking between ten to twenty-five minutes. Guests appreciate the proximity to local shops and restaurants. For broader exploration, a bus stop is conveniently located nearby, providing access to areas like Alcúdia and Palma. The "Ting Ting" tourist train also stops directly outside the hotel, offering a fun and easy way to navigate the area, though some guests noted inconsistencies with return journeys or payment methods. Parking is available in front of the hotel, which is a significant convenience, especially given the potential difficulty of finding street parking.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness, contributing significantly to a welcoming atmosphere. Most guests highlight the reception staff as very welcoming and efficient, often facilitating a quick check-in process and being readily available to assist with queries, with language rarely posing a barrier. The restaurant staff are noted for being hardworking and quick to clear tables, maintaining a friendly demeanor. Similarly, the bar staff are frequently commended for their lovely and prompt service. The cleaning staff are described as doing an amazing job, ensuring rooms are cleaned daily and greeting guests warmly. The animation team is particularly lauded for their fabulous energy, enthusiasm, and ability to engage both children and adults in various activities, making everyone feel welcome. While most experiences are positive, a few guests reported isolated instances of unhelpful or stressed staff members.

Additional Information
The hotel maintains a pet-friendly policy, notably allowing pets without additional cost, and guests appreciate the accommodation of guide dogs in dining areas. It is important for guests to be aware of the tourist tax, which is an additional charge upon departure and should be researched prior to arrival. For those on an all-inclusive package, it is worth noting that some drinks may incur a supplementary charge, and food from the pool bar is typically not included in the standard all-inclusive offering. Additionally, water may not be included in the all-inclusive package, and there is an extra charge for the room safe key. The hotel attracts a diverse mix of nationalities, though a significant portion of guests are German. The hotel is generally considered suitable for all age groups, offering good value for a relaxing holiday experience.