Hotel Excelsior

This hotel offers a highly convenient urban retreat, with its signature feature being its direct proximity to the ferry terminal, making it an ideal base for exploring the island. Guests consistently highlight the exceptionally friendly and helpful staff, who go above and beyond to ensure a pleasant stay. The hotel is praised for its impeccable cleanliness and the overall comfort of its accommodations. Many guests also commend the excellent breakfast served with a view, and frequently note the great value for money provided. This establishment is particularly well-suited for sightseers and couples seeking easy access to local attractions and a vibrant town center. Families will also find the hotel accommodating, with some rooms offering ample space. To enhance your experience, consider requesting a room not directly facing the port if you are sensitive to noise, and be sure to consult the reception staff for their valuable local recommendations on dining and activities.

Facilities & Amenities
The hotel provides a range of facilities designed for guest comfort and convenience. While there is no dedicated gym or swimming pool, guests appreciate the availability of Wi-Fi, though some reported it could be intermittent or weak. Rooms are equipped with air conditioning, which generally functions well, but some guests noted limitations in user control, especially outside peak summer months. A mini-fridge is present in rooms, though its size and cooling efficiency received mixed feedback. The hotel also features a rooftop terrace or solarium with sunbeds and views, although some found it underutilized or not well-maintained. For beachgoers, beach towels are available for rent, and umbrellas can be borrowed. The presence of an elevator ensures easy access to all floors. However, a common observation was the absence of in-room tea and coffee making facilities.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, describing rooms as spotless and well-maintained. The room condition is often praised, though some standard rooms were noted for having slightly outdated furniture or decor. Feedback on bed comfort is mixed; while many found the beds comfortable, others described them as hard mattresses or noted issues with springy beds and uncomfortable pillows. The absence of duvets, with only fleece blankets provided, was also mentioned. Noise levels are a significant concern for rooms facing the port due to continuous ferry noise; however, the soundproofing of the windows is highly effective when closed. Bathrooms are typically spacious and clean, often featuring modern rain showers, with some junior suites boasting a jacuzzi. Despite these modern features, some guests found the shower cubicles small or prone to leaking.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for its quality and variety. Served on a delightful panoramic terrace offering a captivating sea view, it provides an excellent start to the day. The breakfast variety includes both sweet and savory options, such as delicious pastries, cakes, and low-carb choices, alongside traditional items like ham and cheese. The coffee is frequently highlighted as excellent, with staff preparing fresh cappuccinos. While the food quality is generally very good, some guests noted that fresh fruit options could be limited or not always fresh. A point of mixed feedback was the buffet service system, where staff served items due to lingering protocols, which some guests found inconvenient or perceived as limiting choices. The hotel primarily focuses on breakfast, with no full restaurant or room service available for other meals.

Location & Accessibility
The hotel boasts an exceptional central location, directly opposite the ferry terminal, making it incredibly convenient for arrivals and departures. This prime spot places guests within easy walking distance of the town center, bustling with restaurants, shops, and bars. It also offers immediate access to the bus station and various boat tour departures, facilitating exploration of the island and surrounding archipelago. While the location is a major advantage, parking is a notable consideration as the hotel does not have its own dedicated facilities. Guests typically rely on street parking nearby, which is often free but can be challenging to find, especially during peak season. Despite this, the overall accessibility to key points of interest and public transport is highly valued by visitors.

Staff & Service
The staff at this hotel are consistently lauded as a standout feature, receiving overwhelming praise for their exceptional friendliness, helpfulness, and attentive service. Guests frequently highlight their professionalism and proactive approach, whether assisting with quick check-in processes, offering valuable local recommendations for restaurants and beaches, or going above and beyond in challenging situations, such as helping with lost items or unexpected emergencies. The reception staff are particularly commended for their welcoming demeanor and problem-solving skills. Housekeeping is also noted for its thoroughness and efficiency, ensuring rooms are impeccably clean daily, though some guests found the daily towel changes and rearrangement of personal items to be overly zealous. The availability of beach towel rental further adds to the convenience provided by the dedicated team.

Additional Information
This hotel is frequently cited as offering excellent value for money, particularly outside the busiest travel periods. While generally perceived as modern and well-maintained, some guests observed that certain elements, such as the furniture or decor in standard rooms, appeared somewhat outdated. Despite its location directly facing the port, the soundproofing of the windows is highly effective when closed, significantly reducing ferry noise. However, guests should be aware that the air conditioning system may have limited user control, especially during non-summer months, and in-room tea and coffee making facilities are not provided. Some premium accommodations, such as junior suites, may feature a jacuzzi. The hotel does not offer a gym or swimming pool, focusing primarily on comfortable lodging and breakfast services. Beach towels are available for rent, and umbrellas can be borrowed for guest convenience.