Exe Auriense

This hotel offers a tranquil retreat, distinguished by its ample free parking and quiet surroundings, making it an ideal choice for guests traveling by car. Its spacious accommodations and generally attentive staff contribute to a comfortable stay. The hotel is particularly well-suited for business travelers due to its proximity to an industrial area and peaceful environment, while families and couples can appreciate the large rooms and relaxing atmosphere. To make the most of your visit, it is highly recommended to have your own vehicle, as the hotel is located outside the city center, and be aware that some facilities may show signs of age.

Facilities & Amenities
Guests consistently highlight the convenience of the hotel's large, free parking area, which is often covered and easily accessible. The hotel features an outdoor swimming pool, which is a significant draw during warmer months, though some guests note its seasonal availability, early closing times, and external access. While the pool area is generally appreciated, some suggest it could benefit from modernization. A gym is available, with mixed feedback on its quality. Wi-Fi connectivity receives varied comments, with some guests experiencing issues. Common areas are generally spacious, but some guests miss a dedicated TV area or a more inviting cafeteria space during the day.

Cleanliness & Room Comfort
The hotel generally receives praise for its cleanliness. Rooms are frequently described as spacious and ample, providing plenty of room for guests. However, feedback on bed comfort is mixed, with many finding them comfortable and large, while some report them as uncomfortable or consisting of two beds pushed together. A recurring concern is noise levels, with many guests noting poor sound insulation, leading to disturbances from adjacent rooms, hallways, and even outside. Bathrooms are often mentioned as being dated or small, with some featuring high bathtubs or needing minor repairs, though they are generally clean and equipped with basic amenities. Air conditioning is a frequent point of contention, with numerous reports of it being insufficient or non-functional, leading to overly warm rooms.

Dining & Food Quality
The breakfast buffet is widely praised by guests for its variety, abundance, and quality, offering a comprehensive selection to start the day. However, the restaurant and dinner service receive considerably more mixed to negative feedback. Many guests describe the dinner options as limited, with some finding the food quality to be poor, cold, or not meeting the standards expected of a four-star establishment. Specific complaints include a lack of variety, especially for group tours, and some dishes being unappetizing. The bar and cafeteria are noted for having restricted operating hours and a less inviting ambiance, with some guests finding the drink prices to be high.

Location & Accessibility
The hotel's location is a prominent topic in guest reviews, consistently noted as being outside the city center, typically around 7 kilometers from Ourense. This distance means that a car is highly recommended for convenient travel, as public transport, while available with a bus stop nearby, can be infrequent, particularly on weekends. The hotel is situated in a tranquil area, often described as quiet and peaceful, though some mention its proximity to an industrial park. Its setting makes it a suitable base for exploring the wider region, such as the Ribera Sacra, for those with their own transportation.

Staff & Service
The staff at the hotel consistently receives high praise from guests, with many highlighting their friendliness, helpfulness, and professionalism. The reception staff in particular is frequently commended for their excellent service, attentiveness, and welcoming demeanor upon arrival. Guests appreciate the overall positive attitude and willingness of the team to assist with various requests. While most feedback on service is positive, there are occasional isolated comments regarding specific interactions with certain bar or pool staff members. The check-in process is generally described as quick and efficient, contributing to a smooth start to the stay.

Additional Information
A recurring theme in guest feedback is the hotel's age and its need for renovation, with many feeling that its current state does not fully align with a four-star rating. Despite this, the hotel is often described as well-maintained. For guests with reduced mobility, the hotel offers spacious rooms and bathrooms, along with ramps and elevators, making it accessible. It is important to note that the hotel's cafeteria may have limited daytime hours, and there is no dedicated common area for watching television, which some guests found inconvenient. Many reviews stem from guests on group tours, particularly those with specific dining arrangements, which sometimes led to varied experiences compared to individual travelers.