Executive Inn - Fort Lee

The hotel's primary appeal lies in its strategic location near the George Washington Bridge, offering convenient and quick access to New York City, making it a suitable choice for sightseers and business travelers looking for a more affordable base. While many guests note the hotel's outdated appearance and run-down condition, it is frequently highlighted as offering good value for money compared to other options in the area. Families appreciate the overall value and the on-site amenities. Guests should manage their expectations regarding the hotel's age and be prepared for potentially challenging navigation in the surrounding area, as some found it easy to make a wrong turn. Despite its age, the hotel aims to provide a functional stay for those prioritizing location and budget.

Facilities & Amenities
The hotel offers a pool that is consistently praised as "awesome" and "fantastic," providing a welcome respite, especially for families, though some guests wished it remained open later than 8 PM. However, other facilities receive less favorable feedback. The elevators are a significant concern, with reports of guests getting stuck and appearing "concerning" or "shabby." Many guests experienced issues with Wi-Fi connectivity, noting it was often unavailable or unreliable, with staff unable or unwilling to resolve the problem. Additionally, ice machines and vending machines on several floors were frequently found to be out of order, and rooms notably lack a microwave, forcing guests to seek external options for warming food.

Cleanliness & Room Comfort
Guest feedback on room condition and cleanliness is notably mixed. While some rooms are described as clean, many reviews highlight an outdated and dingy appearance, with paint chipping and discolored surfaces. More concerningly, some guests reported significant cleanliness issues, including stained bed sheets, a dirty bathroom, blood on the wall, and hairs on the carpet. The beds receive varied comments; some found them comfortable, while others described them as hard and uncomfortable, often lacking sufficient blankets, providing only a top sheet and thin coverlet. Air conditioning units can be very loud, though effective in cooling the room. Thin walls contribute to significant noise levels from neighbors and hallways, impacting sleep quality, despite the hotel generally being quiet from external road noise. Guests also noted the absence of modern entertainment options like Netflix on the TVs, and inconsistent room servicing, often requiring daily requests for towels or trash removal.

Dining & Food Quality
The complimentary breakfast offered by the hotel receives consistent feedback, generally described as a basic continental spread. Guests can expect coffee, tea, juice, and prepackaged items such as pastries, donuts, or muffins, along with low-quality cereals. While some guests found the offerings "more than adequate" and were satisfied, many noted it was "light" and lacked variety or substantial options, particularly for those expecting a more traditional hot breakfast. The focus is clearly on providing a quick and simple start to the day rather than a comprehensive dining experience.

Location & Accessibility
The hotel's location is a significant point of discussion, primarily due to its close proximity to the George Washington Bridge, offering relatively easy and quick access into New York City. It is also conveniently located near the airport and various parts of New Jersey. A bus stop to the George Washington Bridge is directly accessible from the hotel, which is a major advantage for those using public transport. However, accessibility can be challenging; some guests found it difficult to navigate the area, particularly when returning to the hotel via public transport, often necessitating an Uber or taxi. The surrounding area is described as tricky to navigate, with a high chance of making a wrong turn. A notable positive is the availability of free and convenient parking on-site.

Staff & Service
The staff at the hotel elicits a range of feedback, indicating an inconsistent service experience. Some guests praise the staff as friendly, pleasant, and welcoming, highlighting instances where individuals went "above and beyond" to assist with difficult situations. The front desk staff, in particular, received positive mentions for their helpfulness. Conversely, a significant number of reviews describe poor customer service, with guests feeling that staff did not care about their issues, such as problems with Wi-Fi or room keys. This mixed feedback suggests that while some staff members provide excellent service, the overall consistency of service delivery can vary.

Additional Information
A recurring issue for guests is the discrepancy between booked room types and what is provided; some guests who booked a king bed room were assigned a double bed room due to availability, leading to discomfort, especially for families with toddlers. While the hotel is generally considered good value for money, guests should be aware that cell phone service can be poor within the property, which might impact connectivity. The hotel has recently undergone a change in ownership, and some guests hope for future improvements, particularly regarding the breakfast offerings.